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Customer Ratings & Reviews

Your price for this item is $108.97
The comparable value price is $1,919.99

Customer reviews

Rating 3.3 out of 5 stars with 23 reviews

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Rating by feature

  • Display Quality

    Rating 3.6 out of 5 stars

  • Camera

    Rating 3.6 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

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Cons mentioned filter

57%would recommend to a friend

Customers are saying

Customers recognize the Geek Squad Certified Refurbished Galaxy Z Fold4 512GB (Unlocked) as a great phone for the first few months, but many have experienced issues with the screen becoming unresponsive or breaking after a year of use. Several customers have also noted that the phone did not come with a factory screen protector, which they believe may have contributed to the screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 23 reviews
  • Rated 1 out of 5 stars

    Terrible "Excellent" used phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bottom line is that this phone had a huge dent on the spine. Anyone that knows anything about these folding phones knows that this is a failure point. If there is a kink in the back of the hinge that should never be classified as even good.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Verry good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Samsung Phone FLOD 4, with its many uses and the wide screen and good camera and very sharp colors.

    I would recommend this to a friend
  • Cons mentioned:
    Delayed delivery, Price drop

    Rated 1 out of 5 stars

    False advertisement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time that I tried to buy it and happen the same story. I cancelled the first time because they drop the price, and at the same time I wanted to know if I did something wrong. So I cancelled the first order, but I had to do it in the store, and I took advantage and bought it again ( to avoid mistakes) in the store, I paid there and everything, then at the next day I got a notification said the same thing, that something when wrong and the date gave by the website will be move (no date given), and I have to wait 15 days after for them to cancel and send me the money. What I told you the other day is correct, they never ment to sale you anything, they just want to use your money get some profit and then give it back to you. I believe that I am not the only one, think about it, it cost $700 times 10000+- customers equals to $7,000,000 if they invest it and they won 5% of it means they get $350,000 of straight profit.

    No, I would not recommend this to a friend
  • Cons mentioned:
    No screen protector

    Rated 3 out of 5 stars

    Refurbished but not to manufacturer standards

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came without factory screen protector so it was already a red flag. Hinge has difficulty opening fully and makes a weird sticking sound when opening.

    No, I would not recommend this to a friend
  • Cons mentioned:
    No screen protector

    Rated 1 out of 5 stars

    Typical Lack of Quality from Samsungsucks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone for first few months but large screen became unresponsive after a year then a large black circle appeared although never stopped and always in a UGA case. Screen broke two weeks after over year warranty. Never again.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Customer service, Warranty

    Rated 1 out of 5 stars

    They are the most terrible company

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sell products on very bed condition,with 90 days warranty they never fixed,never give you money back if you lucky they give gift cards,never return you money ,i think this company close door soon,the costumer service the worst all natiion ,please be careful dont buy nothing tru this company.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Warranty

    Rated 2 out of 5 stars

    Best Buy Total Plan is a Joke!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inner screen already not working. No damage and never been dropped. What's worse is it's not covered under my best buy total plan.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks grate, the problem was that it was not unlocked

    I would recommend this to a friend
  • Pros mentioned:
    Expandable form

    Rated 4 out of 5 stars

    Pretty good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all its been a pretty good phone so far. I really like the expanded form.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Enjoy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my z fold 4 phone amazing phone. God is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurb Z Fold 4 Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in perfect condition. It's as if noone has owned it or used it beforw. Hinges are just as it it brand new. No complaints here at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fold 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was perfect. The charger it came with was the wrong one. Besides that phone works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Love

    Rated 5 out of 5 stars

    Excellent phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is my best phone so far. I am in love with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ZFold 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is awesome. Great pics, great resolution, and overall great phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice store love the variety works defiantly come back here again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung galaxy z fold 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone and recommended for sure love the color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works fine even also serves like a tablet.will definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fold 4

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good so far everythig loods like new only time will see

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Best buy ships the wrong product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent me a 256gb after i paid for a 512. No one even cares at their company. Now they want to return for store credit on a phone I never even received. If you want to turn real money into best buy store credit, have at it, cuz thats all youre going to get. Worst experience with a company ive ever had

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price drop

    Rated 1 out of 5 stars

    Best buy don't have the phone on sale

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best said it have them, they said they have it at that lower price, they charged you, but after you pay they siaid that they have a problem. Is no problem they new they didn't have them, or they have them but not to sell them at the price mentioned,it seems that best buy needed some extra free cash, for they claim that they had some sells, or maybe to used them as stocks, or just to have them as loose items to pay less taxes. Ither way they knew the system let them know that, a computer system that Skip the human error.

    No, I would not recommend this to a friend
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