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Customer Ratings & Reviews

Samsung - Geek Squad Certified Refurbished Gear S3 Frontier Smartwatch 46mm Stainless Steel - Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 309 reviews

86%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
dirt
  • Rating: 1 out of 5 stars

    Unacceptable condition

    Posted
    Bestbuyenthusiast
    • My Best Buy® Member

    I have owned plenty of refurbished products over the years that have been satisfactory to be called refurbished. This was not the case with this refurbished watch, it was heavily scratched, and disgustingly dirty. I found dirt and grime from the previous owner as he/she had just took it off after wearing it for an extended period of time. It's hard to believe that they would not clean the item prior to working on it. I would be extremely embarrassed if I sent out a product looking like this to a customer, common decency would be to at least give it a cleaning before shipping it out. This shows lack of concern for the consumer approval and lack of quality in presentation.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great watch, POOR Refirbish

    Posted
    GoDuke1
    • My Best Buy® Member

    This is not a review of the watch, but on the "Refurbished" process. The Samsung Gear S3 Frontier is a GREAT smartwatch. I ended up buying a new one from Best Buy and could not be happier. However, I will never buy a Geek Squad Certified Refurbished item again based on this experience. The watch was NASTY. "Sweat Dirt" and dead skin stuck to the underside of the bands. Watch was just really dirty and well used. Is cleaning and replacing the bands not part of being refurbished? I'm not sure what they did to refurbish but it was it unacceptable. All the other items just in a zip lock bag and tossed in the box. The price difference between new and refurbished is not worth it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great product, poor refurb

    Posted
    sco021
    • My Best Buy® Member

    The watch appears to function properly but I will be returning it to buy a new one because it was disgusting. Geek Squad refurbs are supposed to be cleaned but this one arrived and just appears used like if I bought it off someone on the street. It has dirt in every nook and cranny and what looks like cheese stuck in the knurling of the dial. I can't see what they would have considered to have been refurbished about this product. I am very dissatisfied and will not be buying any other Geek Squad certified refurbished products.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Come on, Geek Squad, you had one job...

    Posted
    Chris
    • My Best Buy® Member

    This review isn't really about the product, but about the Geek Squad Certified Refurbished stamp. I ordered the Samsung Gear S3 Frontier Smartwatch. But when it arrived, it would not connect because it had a "ReActivation Lock" on it. This was very obvious when starting up the product. All the Geek Squad person had to do was power on the unit and they would have seen that this product was not serviceable. According to several tech forums, this was a common problem when the watch was first released, but legitimate Retailers (like Best Buy) should now have a process for fixing it before they send it out. I called the Customer noService number, and the first rep I spoke to could not grasp the problem, but she transferred me to someone else who determined that the only resolution was to send out another product. She said it would be shipped One-Day, which meant it should have arrived yesterday, but the tracking number now says it should arrive tomorrow. Additionally, while the unit had no scratches or dings, it was very dirty, probably from being worn for at least several days (or longer). I had to clean it up before I was able to actually put it on.

    No, I would not recommend this to a friend