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Samsung - Geek Squad Certified Refurbished Gear S3 Frontier Smartwatch 46mm Stainless Steel - Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 306 reviews

86%
would recommend to a friend

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Page 1, showing1-20 of 306 Reviews
  • Rating: 1 out of 5 stars

    2 Year Replacement Plan (Read the fine print!!!!)

    Posted
    Siouxee6
    • My Best Buy® MemberMember

    Purchased a Gear 3 Classic smartwatch (Geek Squad Certified Refurbished) for $227 online. I add the 2 year replacement plan for $59.99 to protect my investment...Awesome deal!!! Received watch on 5-17-18. 4 days later bezel ceased to rotate smoothly, often requiring muscle to move it. With 2 Year Replacement Plan in effect, I took it to the Morrow, GA location for replacement. Here is the synopsis of my far less than stellar customer service experience. 1.Geek Squad rep examined watch and told me it was supposed to be that way since it was new. (huh?????) 2.Tried to use the 2 Year Replacement Plan 3.Best Buy informed me I would have to pay the $122 difference between the new watch and my malfunctioning Geek Squad Certified Refurbished watch, despite the 2 Year Protection Plan purchase 4.Best Buy did not offer to repair the watch 5.Best Buy did not offer to source a similarly priced replacement 6.At my request, the General Manager printed the 2 Year Replacement Plan and highlighted the, 'at Best Buy's discretion' clauses. 7.I asked for District Manager's name and number. The General Manager wrote down,1-800-Best-Buy and told me, verbatim, "That's all your gonna get" (smh) 8.Nothing was done to acknowledge and rectify the broken watch I had just purchased with a 2 Year Replacement Plan Whatever happened to truth in advertising? When did customer service stop being about exceeding our expectations? Best Buy failed to even meet my expectations in this regard. In conclusion, I left Best Buy with the same broken Geek Squad Certified Refurbished smartwatch I came in with...despite purchasing a 2 Year Replacement Plan. Watch purchased on 5-13-18. Date of this review 5-23-18.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Come on, Geek Squad, you had one job...

    Posted
    Chris
    • My Best Buy® MemberMember

    This review isn't really about the product, but about the Geek Squad Certified Refurbished stamp. I ordered the Samsung Gear S3 Frontier Smartwatch. But when it arrived, it would not connect because it had a "ReActivation Lock" on it. This was very obvious when starting up the product. All the Geek Squad person had to do was power on the unit and they would have seen that this product was not serviceable. According to several tech forums, this was a common problem when the watch was first released, but legitimate Retailers (like Best Buy) should now have a process for fixing it before they send it out. I called the Customer noService number, and the first rep I spoke to could not grasp the problem, but she transferred me to someone else who determined that the only resolution was to send out another product. She said it would be shipped One-Day, which meant it should have arrived yesterday, but the tracking number now says it should arrive tomorrow. Additionally, while the unit had no scratches or dings, it was very dirty, probably from being worn for at least several days (or longer). I had to clean it up before I was able to actually put it on.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Bestbuy was the worst part of the purchase

    Posted
    Eggie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    zero stars for bestbuy The watch functions great. Just as good as my Apple Watch was, I recently defected from Apple and I have to say everything from the always on display to the MST that is on the S3 but not on the galaxy is years ahead of apple. Battery life is better than my series 2 apple watch and the watch takes my HR every 10mins... this is great tech. Tons of quantifiable workout data right on the main screen if you need it. I bought this watch refurbished. The unit I received has a scratched and bent bezel...it works but I really dont believe this is a refurbished unit... definitely used but not refurbished. The watch was all dusty and dirty like it was never cleaned off... I've purchased refurbished items previously but I must say after this purchase I will definitely give refurbs a second thought - especially with bestbuy. I'm keeping it because I just dont want to go through the hassle of returning the watch ... the watch functions great, the most bezel is just a lil messed up, scratched and dented.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Good watch, don't buy refurbished.

    Posted
    damaru
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ordered this watch on the 24th, received it a week later. I absolutely loved the watch and it looked brand new. Read all the raving reviews about refurbished on here so i decided to save money and buy one. Needless to say 2 weeks later the screen is completely black. I feel the haptic feedback and was able to blindly dial my wife swiping through screens. Brought it into geeksquad and was hoping to swap it out for another one but the same watch is 60 dollars more than when i purchased it. So i have 2 options use my protection plan after only 2 weeks and lose the 60 bucks since id have to buy another protection plan, or return it and and buy another refurbished one which is 60 bucks more. Either way after all this ive spent the same amount of money as if i were to just buy it brand new. Bottom line, dont buy it refurbished, save yourself the hassle and just get it new. I remember the old plans they would actually repair your product or trade it for the same item and you'd still keep your protection until the 2 years ran out. But nowadays once you use it you have to buy a new plan which will add up since mine broke before even having it for a month.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Will be buying refurbished again

    Posted
    Sebastian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So like most said on here, you only get the watch with the large and small straps, the charger and cable. No box. Not a big deal as you can typically save $80-170 when buying refurbished. I bought it when it was $185. I was a little hesitant due to the reviews. I went ahead and bought it. It was in perfect condition (almost), there was a bit of dried sweat on the inside of the band but everything else was excellent. BUT... the battery was terrible, it was laggy, and the bezzel felt very loose. I talked to BestBuy and they sent me a replacement (refurbished still) and it was perfect, had a very small unnoticeable scratch on the bezel but the battery life and performance where much better. I would definitely recommend getting the refurbished on sale in order to sale a ton of money. I would not have bought it if it wasn't on sale. I am still in between this and my Fossil Q (Android Wear). There are pro and cons to each, but I use this one for sleeping and every day use. The Fossil is more for when I am dressing up a bit or going out. The battery and the bezel are really what separate this thing from Android Wear. Although AW (Android Wear) has a few more useful and customizable apps/launchers. S voice is quite terrible, Google obviously wins this one. Other than that I am quite happy with this watch, just wish that I could use it for swimming like I do with my Garmin Fenix. I would definitely get some nice watchbands on Amazon for this, as well as a screen protector just in case. The bezel is replaceable btw, so after a while you can simply put in a new one.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Used - Not refurbed

    Posted
    ETI2K
    • Verified PurchaserVerified Purchase

    Last year I bought a refurbed Galaxy S7. It was flawless. The refurbished watch however appears to have experienced a significant amount of wear. No damage, per se, just lots of wear marks. I compared the band to one that is over one year old and they show remarkably similar amounts and patterns of wear. For example, the one place where the buckle always is latched and has worn an indentation into the band, and the textured pattern of the band is completely worn away in the area that would contact your desk while typing. With only a 90-day warranty from Best Buy, it was too much for me to accept. My conclusion: Absolutely no refurbishment work was performed. It was likely checked for operation, cleaned, and shipped (without its original packaging or documentation). If BB had replaced the band, the only indicator of wear would be the significant scratching of the bezel, and I might(?) have have kept it - at my peril. I would have had a used watch with essentially no warranty. The upshot? Won't trust BB on a refurb again. Def not worth it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Not too bad

    Posted
    PJ713
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really like it. The leather bands were a bit stiff and they hurt my wrists so I got some silicone based ones that handles water better and are more flexible. There are times it seems a bit laggy but that could be due to the fact i don't often restart it. I was able to personalize the screen with personal pictures, the speaker is very loud when using watch to make calls or play music. Battery life is good as well, plus there is a battery saving mode which will make 1 charge last for a few days. Watch needs to be snug on wrist in order to get best automatic show with wrist flick. Overall, I really like it. I got it refurbished and it seems to be ok for the most part. My complaints are minor and not really worth mentioning. E.g. be mindful when sending a quick text from watch because finger may touch the wrong message to send. Also, I see where I sent a response to an email that I never personally did, maybe my hands brushed against the screen and a preprogrammed message got sent in a reply. It is awesome at tracking fitness and giving encouragement. There are even a few games out there for it, so it's a pretty cool watch. The screen is big, I call it perfect. Wish I could make video calls on it though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Top Option for Android Users

    Posted
    Maestro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Pros: Bezel is the most intuitive way to interact with a smart watch. Alternatively, nice addition of buttons and a touch screen is a plus. Screen is crisp and clear, easy to read. Always on display makes the watch so much more functional as a real watch. Design and form is best in class. Ability to pay from watch means you can pretty much leave your wallet at home. Cons: App Store is severely crippled. Running GPS, music and a workout will deplete battery rapidly. Health app could use some work. Wish always on display would stay on when recording a workout. Bluetooth connectivity inconsistent at times. At first I wasn’t too thrilled with this watch not because of the hardware but because of the software. The App Store is weak and your pretty much limited to what Samsung has to offer. After a couple of weeks of use, I realized you only really need the essentials and if your willing to live with that this a recommended buy. Got this refurbished from Best Buy and the watch was in good condition except for some manly cologne fragrance that remained on the wristband from a previous owner I presume.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Learned My Lesson on Buying Reburbished Item

    Posted
    Playfortoday
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    More like a USED item. Finish missing on dial. Screen has visible spot. Dried skin cells on band. Disgusting. NOTHING in package but the watch and a charger. Not even a pamphlet. This is supposed to be like new. I understand missing packaging but this is shameful. Arrived dead. How can it be refurbed if dead. Not even going to bother setting it up. This is used merchandise with visible wear, like flea market quality. Does not match your definition of refurbished. Save yourself the disappointment and buy it new. Sad and disappointing and going back.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    great health band but not good battery life

    Posted
    photog11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    recently purchase this band after having a fitbit for many years. This smartwatch is really nice and has many great features including being able to answer my cell with it and hold a conversation. It is definitely an upgrade from my fitbit. That said, I can't give it 5 stars due to the problem that the battery only lasts a day if using Bluetooth and almost two days without BT. I know it's more feature rich than my fitbit but I still wish it lasted longer before needing a recharge. I could go 3-4 days with my fitbit. Another issue that keeps it from scoring 5 stars is the fact that one can't use barcodes to enter a food item, my fitbit can. This doesn't seem like that hard of a task to include for a watch that does as much as this one does. It will allow entry from other programs like the fitbit program but why should I need another program for something that the others do automatically? I do like being able to change the watchface and many people have remarked that they thought it was a "real" watch.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does it all, pretty big

    Posted
    Sharkpool612
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This one hits the sweet spot, if you can get over the size. I love the look. It's rugged but sleek. The battery lasts longer than you'd think, especially if you can top it off occasionally using the increasingly ubiquitous charging pads that work with your phone and watch, rather than just the watch. The GPS works well so you can ditch your phone and just go for a run, although it takes a little while longer to lock in on a signal than when paired with your phone. As I said though, it's big. I sometimes have trouble getting tight jacket sleeves or sweaters over it. Occasionally have to just take it off rather than futzing with the sleeve. They slimmed down the Galaxy Watch, but it costs a lot more, and does the same thing as the frontier. Seems like an easy call.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Product arrived damaged

    Posted
    Carlos
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought a Samsung Gear S3 Frontier Smartwatch by online, but it arrived damaged with big and deep scratch in the smartwatch area (I send the picture). Also around the scratch area is damaged too in the surface. It was a Refurbished product that I both online, but I was not advised before the purchase that the product had a big damage and it was not in the site described. I will be returning it today in the Best Buy store most close to my house. I was my first refurbished purchase in only Best Buy (unfortunately no good experience).

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unacceptable condition

    Posted
    Bestbuyenthusiast
    • My Best Buy® MemberMember

    I have owned plenty of refurbished products over the years that have been satisfactory to be called refurbished. This was not the case with this refurbished watch, it was heavily scratched, and disgustingly dirty. I found dirt and grime from the previous owner as he/she had just took it off after wearing it for an extended period of time. It's hard to believe that they would not clean the item prior to working on it. I would be extremely embarrassed if I sent out a product looking like this to a customer, common decency would be to at least give it a cleaning before shipping it out. This shows lack of concern for the consumer approval and lack of quality in presentation.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great watch, POOR Refirbish

    Posted
    GoDuke1
    • My Best Buy® MemberMember

    This is not a review of the watch, but on the "Refurbished" process. The Samsung Gear S3 Frontier is a GREAT smartwatch. I ended up buying a new one from Best Buy and could not be happier. However, I will never buy a Geek Squad Certified Refurbished item again based on this experience. The watch was NASTY. "Sweat Dirt" and dead skin stuck to the underside of the bands. Watch was just really dirty and well used. Is cleaning and replacing the bands not part of being refurbished? I'm not sure what they did to refurbish but it was it unacceptable. All the other items just in a zip lock bag and tossed in the box. The price difference between new and refurbished is not worth it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Something different for the iPhone User

    Posted
    FxFTech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had the original Apple Watch 42MM, but it's not eligible for the latest version of the OS. Rather than spend $300+ dollars on a new Apple Watch, I decided to look for alternatives. I really like the look of the S3 Frontier and the rotating bezel is a game changer. The battery is great too, lasting more than 2 days on a single charge. But due to the fact that this isn't an Apple Watch, you do have some big restrictions. I was aware of them and they were ok with me. The only thing that I haven't figured out is the weather app not updating automatically. I would recommend this highly as long as you don't need to answer text messages on your watch from the iPhone, answer calls, and living with Samsung on iOS instead of all the things that Samsung does on Android.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Frontier Watch

    Posted
    JOHNPAL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am sorry to say this is the second one that doesn't work. I can't get it to stay on. It is fully charged and it will start up in the cradle and work. But as soon as I take it out of the charging cradle it powers off and will not come back on. I will take back one more time to be replaced. If the next one does the same? I will return it and get my money back. Beware of the GEEK SQUAD REFURBISHED PRODUCTS. when I go to the store? The Geek Squad won't even waste their time looking at it. They say take it to the customer service counter. Customer service doesn't fix things. They return them.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great product, poor refurb

    Posted
    sco021
    • My Best Buy® MemberMember

    The watch appears to function properly but I will be returning it to buy a new one because it was disgusting. Geek Squad refurbs are supposed to be cleaned but this one arrived and just appears used like if I bought it off someone on the street. It has dirt in every nook and cranny and what looks like cheese stuck in the knurling of the dial. I can't see what they would have considered to have been refurbished about this product. I am very dissatisfied and will not be buying any other Geek Squad certified refurbished products.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice watch

    Posted
    MotorcycleTunes
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This watch is made very well and feels great on my wrist. The display is sharp and the rotating bezel and side buttons make navigating the menu a breeze. I wore the watch everyday for 3 weeks, but ended up getting the LG sport watch for mostly one reason, s voice. Samsung Gear uses S voice, and when I would reply to text it never got my message correct. I use Google Voice and Siri all the time and hardly even have an issue, since I use a Galaxy S8 as my phone I had to get an Android Wear watch so I could use Google Voice to reply to my text with voice recognition that actually worked. I think the Samsung Gear is an excellent watch, it just did not do what I needed it to. Samsung Gear uses tizen on this watch instead of Android, so it also has limited apps.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Refurb came broken

    Posted
    Alex

    I've purchase refurb from many places (Amazon, GameStop, etc) and never had any issues. I should've heed the warnings about Best Buy's refurbs. I got this watch and noticed that it kept turning off on it's own. I thought it was a software glitch and updated, spent time customizing...then it turned off again. I flip the watch to find the back popping out slightly, causing the watch to "die". Like other reviewers mentioned, this is a simple check of the watch before shipping...does it turn on, is the casing intact, etc. I called for a replacement...let's hope this is functional.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Large Size Good Looking Bad Bezel

    Posted
    NewChef
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Samsung Gear S3 watches are innovative by design and attractive appearance led me to buy one even though I am an Apple user. The S3 Frontier watch version is very large similar in size to those oversized chronograph/dive men’s watches that are more a fashion statement. The S3 has some fantastic features and the display looks great, but many users find the rotating bezel to eventually stop working which renders most features broken. If you have Android Samsung phones and can buy this watch with an extended warranty then give it a try.

    I would recommend this to a friend