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Samsung - Geek Squad Certified Refurbished Gear S3 Frontier Smartwatch 46mm Stainless Steel - Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 306 reviews

86%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 27 Reviews
  • Rating: 1 out of 5 stars

    2 Year Replacement Plan (Read the fine print!!!!)

    Posted
    Siouxee6
    • My Best Buy® MemberMember

    Purchased a Gear 3 Classic smartwatch (Geek Squad Certified Refurbished) for $227 online. I add the 2 year replacement plan for $59.99 to protect my investment...Awesome deal!!! Received watch on 5-17-18. 4 days later bezel ceased to rotate smoothly, often requiring muscle to move it. With 2 Year Replacement Plan in effect, I took it to the Morrow, GA location for replacement. Here is the synopsis of my far less than stellar customer service experience. 1.Geek Squad rep examined watch and told me it was supposed to be that way since it was new. (huh?????) 2.Tried to use the 2 Year Replacement Plan 3.Best Buy informed me I would have to pay the $122 difference between the new watch and my malfunctioning Geek Squad Certified Refurbished watch, despite the 2 Year Protection Plan purchase 4.Best Buy did not offer to repair the watch 5.Best Buy did not offer to source a similarly priced replacement 6.At my request, the General Manager printed the 2 Year Replacement Plan and highlighted the, 'at Best Buy's discretion' clauses. 7.I asked for District Manager's name and number. The General Manager wrote down,1-800-Best-Buy and told me, verbatim, "That's all your gonna get" (smh) 8.Nothing was done to acknowledge and rectify the broken watch I had just purchased with a 2 Year Replacement Plan Whatever happened to truth in advertising? When did customer service stop being about exceeding our expectations? Best Buy failed to even meet my expectations in this regard. In conclusion, I left Best Buy with the same broken Geek Squad Certified Refurbished smartwatch I came in with...despite purchasing a 2 Year Replacement Plan. Watch purchased on 5-13-18. Date of this review 5-23-18.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Come on, Geek Squad, you had one job...

    Posted
    Chris
    • My Best Buy® MemberMember

    This review isn't really about the product, but about the Geek Squad Certified Refurbished stamp. I ordered the Samsung Gear S3 Frontier Smartwatch. But when it arrived, it would not connect because it had a "ReActivation Lock" on it. This was very obvious when starting up the product. All the Geek Squad person had to do was power on the unit and they would have seen that this product was not serviceable. According to several tech forums, this was a common problem when the watch was first released, but legitimate Retailers (like Best Buy) should now have a process for fixing it before they send it out. I called the Customer noService number, and the first rep I spoke to could not grasp the problem, but she transferred me to someone else who determined that the only resolution was to send out another product. She said it would be shipped One-Day, which meant it should have arrived yesterday, but the tracking number now says it should arrive tomorrow. Additionally, while the unit had no scratches or dings, it was very dirty, probably from being worn for at least several days (or longer). I had to clean it up before I was able to actually put it on.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good watch, don't buy refurbished.

    Posted
    damaru
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ordered this watch on the 24th, received it a week later. I absolutely loved the watch and it looked brand new. Read all the raving reviews about refurbished on here so i decided to save money and buy one. Needless to say 2 weeks later the screen is completely black. I feel the haptic feedback and was able to blindly dial my wife swiping through screens. Brought it into geeksquad and was hoping to swap it out for another one but the same watch is 60 dollars more than when i purchased it. So i have 2 options use my protection plan after only 2 weeks and lose the 60 bucks since id have to buy another protection plan, or return it and and buy another refurbished one which is 60 bucks more. Either way after all this ive spent the same amount of money as if i were to just buy it brand new. Bottom line, dont buy it refurbished, save yourself the hassle and just get it new. I remember the old plans they would actually repair your product or trade it for the same item and you'd still keep your protection until the 2 years ran out. But nowadays once you use it you have to buy a new plan which will add up since mine broke before even having it for a month.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Learned My Lesson on Buying Reburbished Item

    Posted
    Playfortoday
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    More like a USED item. Finish missing on dial. Screen has visible spot. Dried skin cells on band. Disgusting. NOTHING in package but the watch and a charger. Not even a pamphlet. This is supposed to be like new. I understand missing packaging but this is shameful. Arrived dead. How can it be refurbed if dead. Not even going to bother setting it up. This is used merchandise with visible wear, like flea market quality. Does not match your definition of refurbished. Save yourself the disappointment and buy it new. Sad and disappointing and going back.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product arrived damaged

    Posted
    Carlos
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought a Samsung Gear S3 Frontier Smartwatch by online, but it arrived damaged with big and deep scratch in the smartwatch area (I send the picture). Also around the scratch area is damaged too in the surface. It was a Refurbished product that I both online, but I was not advised before the purchase that the product had a big damage and it was not in the site described. I will be returning it today in the Best Buy store most close to my house. I was my first refurbished purchase in only Best Buy (unfortunately no good experience).

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unacceptable condition

    Posted
    Bestbuyenthusiast
    • My Best Buy® MemberMember

    I have owned plenty of refurbished products over the years that have been satisfactory to be called refurbished. This was not the case with this refurbished watch, it was heavily scratched, and disgustingly dirty. I found dirt and grime from the previous owner as he/she had just took it off after wearing it for an extended period of time. It's hard to believe that they would not clean the item prior to working on it. I would be extremely embarrassed if I sent out a product looking like this to a customer, common decency would be to at least give it a cleaning before shipping it out. This shows lack of concern for the consumer approval and lack of quality in presentation.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great watch, POOR Refirbish

    Posted
    GoDuke1
    • My Best Buy® MemberMember

    This is not a review of the watch, but on the "Refurbished" process. The Samsung Gear S3 Frontier is a GREAT smartwatch. I ended up buying a new one from Best Buy and could not be happier. However, I will never buy a Geek Squad Certified Refurbished item again based on this experience. The watch was NASTY. "Sweat Dirt" and dead skin stuck to the underside of the bands. Watch was just really dirty and well used. Is cleaning and replacing the bands not part of being refurbished? I'm not sure what they did to refurbish but it was it unacceptable. All the other items just in a zip lock bag and tossed in the box. The price difference between new and refurbished is not worth it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Frontier Watch

    Posted
    JOHNPAL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am sorry to say this is the second one that doesn't work. I can't get it to stay on. It is fully charged and it will start up in the cradle and work. But as soon as I take it out of the charging cradle it powers off and will not come back on. I will take back one more time to be replaced. If the next one does the same? I will return it and get my money back. Beware of the GEEK SQUAD REFURBISHED PRODUCTS. when I go to the store? The Geek Squad won't even waste their time looking at it. They say take it to the customer service counter. Customer service doesn't fix things. They return them.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great product, poor refurb

    Posted
    sco021
    • My Best Buy® MemberMember

    The watch appears to function properly but I will be returning it to buy a new one because it was disgusting. Geek Squad refurbs are supposed to be cleaned but this one arrived and just appears used like if I bought it off someone on the street. It has dirt in every nook and cranny and what looks like cheese stuck in the knurling of the dial. I can't see what they would have considered to have been refurbished about this product. I am very dissatisfied and will not be buying any other Geek Squad certified refurbished products.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Refurb came broken

    Posted
    Alex

    I've purchase refurb from many places (Amazon, GameStop, etc) and never had any issues. I should've heed the warnings about Best Buy's refurbs. I got this watch and noticed that it kept turning off on it's own. I thought it was a software glitch and updated, spent time customizing...then it turned off again. I flip the watch to find the back popping out slightly, causing the watch to "die". Like other reviewers mentioned, this is a simple check of the watch before shipping...does it turn on, is the casing intact, etc. I called for a replacement...let's hope this is functional.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great watch when it works

    Posted
    Jose
    • My Best Buy® MemberMember

    When I first received the watch I noticed that the leather band had some wear and tear. This didn't bother me too much but when I went to turn the watch on it would turn off. The only way I could get this watch to work was connecting to the charger. I was a bit disappointed but that's what you get when your purchase refurbished products. I returned it the very next day with no trouble. Hopefully the next one will work.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Missing button

    Posted
    CrazyT

    Overall I only seen one bad review about missing a button and everything else great reviews for the price. And of course I join the poor review group since I was missing essential button. Explain to me again how something is geek certified when it's clear as day a bottom is missing? I just called and got a refund, I'm thoroughly disappointed in Best Buy for this.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage

    Posted
    PaulC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Heart rate sensor and pedometer doesn't work. Battery lasted 5 hours. And the watch is boring. What do you do with it? For 2 years, i have been wanting one and I finally got one ,excited, but after 10 minutes - meh. This geek squad refurbished device is also broken in so many ways. Garbage

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This watch IS NOT water resistant, at all!

    Posted
    TImG

    I like the watch, but do a google search for "Gear S3 water damage" and you will see story after story of how these watches get destroyed even with just sweat or getting rinsed off. And, Samsung WILL NOT do anything to fix. SO, either plan on keeping it dry, or do not get this watch.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Missing parts

    Posted
    Diegoben
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've received the watch with a missing button, which makes impossible to use it.. I had to spend my time going to bestbuy store to return the watch and get the reimbursement. I will never again buy a refurbish product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    worst geek squad certfied

    Posted
    ADrj
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    product is nice but geek squad sent me defective product...due to which i returned this watch...geek squad suppose to check if everything is in working condition or not..but they sent defective piece....i have returned it now

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Watch

    Posted
    Dullboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    mine came with a defective charger, i went to Best buy in person and was told i was s.o.l. They said my only option was to buy a brand new one. Save yourself the trouble and buy a new one.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead on arrival

    Posted
    LuisR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It was supposed to be a certified refurbished product, and it was dead on arrival. The product itself is awesome, just don't get a refurbished one. BTW, the packaging was also very disappointing.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    STAIN ON LCD

    Posted
    FRENOSTO

    THE WATCH CAME WITH A STAIN ON THE LCD SCREEN. REFURBISHED NEVER MORE

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Green screen

    Posted
    Aaronlu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Screen started to turn green after 2 months of use and sometimes its blurry. Started doing it after I registered and use samsung pay Trash, dont buy!

    No, I would not recommend this to a friend