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Customer Ratings & Reviews

Samsung Harman Kardon - 3.1.2-Channel 330W Soundbar with 8" Wireless Subwoofer and Dolby Atmos - Slate Black + Carbon Silver-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 16 reviews

  • 20%
88%
would recommend to a friend

Pros

Cons

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Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Very poor dialogue performance!

    Posted
    Rifter89
    • My Best Buy® Member

    This is an honest review of this soundbar. Why this review matters to you the consumer. I've tried multiple different sound bars some in Dolby atmos and some not in Dolby atmos. Watched a lot of reviews on YouTube as well! Plus I've read alot of reviews as well... I'm someone who wants quality first as well as staying with in a budget. Reviews have helped me in the past hope this helps you. Positives: 1:) Descent Dolby atmos experience for a small room (bedroom, small living room or a home theater room). 2:) Good bass with included subwoofer. Much better than the 2018 Lg subwoofers included with their soundbars. You'll feel it :) 3:( good for music but, that's about it. The bad: 1:) the dialogue on this sound bar is terrible. The back round noise from intense action scenes will drown it out. When there is not alot of action going on or in a completely quiet scene you'll find yourself turning up the volume to try and decipher the dialogue. 2:( the fidelity of the sound for movies and TV shows sounds flat! Theres noise coming from it. That's it just noise! You loose out on the movie or TV show you're trying to enjoy. BOTTOM LINE. If you're someone who wants to be immersed in high fidelity sound and be able to hear the dialogue clearly. STAY FAR FAR AWAY FROM THIS SOUND BAR! What I'd recommend for the same amount of money is the Bose 700! Granted no subwoofer and Dolby atmos! Doesnt need it either though! Immersive High fidelity room filling sound you can hear clearly with out subtitles lol! Take it home for a listen you wont be disappointed! Trust me! If you don't like it return it. Far better than this though.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Rifter89:

      Thank you for sharing your user experience of the Samsung HW-Q70R. I am sorry to hear that you were not completely satisfied with the dialogue performance.

      To improve your experience, press the Sound Mode button on your remote control and select Adaptive Sound. In Adaptive Sound mode, the Soundbar analyzes the content and volume to optimize the audio rendering resulting in clearer dialog.

      I hope this adjustment will help to enhance your audio enjoyment.

      For further assistance on sound adjustment or other feature usages, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      To optimize your product experience, we encourage you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      …and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Sounds good

    Posted
    Izos
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I’m still getting use to the sound bar. The ARC doesn’t always work which is one reason for the rating I have. I have used the Bluetooth connection yet. The sound from the sound bar is perfect for my family room.

    I would recommend this to a friend

    • Brand response

      Samsung

      Izos:
      I am sorry to hear that you are experiencing ARC issues with your HQ-Q70R soundbar.

      Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      - Samsung Solutions Samsung