Customer Ratings & Reviews

Hi clockwerkz,

Thank you for purchasing the Samsung HW-A550. I am glad to hear you are enjoying the sound quality provided by your new soundbar. With Dolby Audio and DTS Virtual:X, sounds are rich and robust, creating a 3D surround sound experience. Feel like you’re part of the scene with sharp, realistic sound.

We appreciate you sharing your experience with occasionally not hearing any sound from your soundbar. You may want to check that the cable connection is not loose. Remove the cable and connect again.

You may also want to initialize your soundbar again by pressing the - + (volume) buttons at the same time for at least 5 seconds. “INIT” appears on the display when the soundbar is initialized.

Should the issue continue, please contact Samsung Customer Support for further troubleshooting assistance. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Janziel,

Thank you for your review of this Samsung HW-A550 Soundbar System. We appreciate your feedback regarding connection issues and settings.

When you turn the power on after connecting the power cables to the Soundbar and subwoofer, the subwoofer is automatically connected to the soundbar.

If the automatic connection doesn't work for any reason, reconnecting them manually is possible by following the steps below: • Check whether the power cables for the Soundbar and subwoofer are connected properly. • Make sure that the Soundbar is turned on.

1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.

2. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete.

3. Check if the LINK LED is solid blue (connection complete). The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.

Please note: • Do not connect the power cord of this product or your TV to a wall outlet until all connections between components are complete. • Before moving or installing this product, be sure to turn off the power and disconnect the power cord. • If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red after blinking in blue several times. • If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar, interference may cause some sound interruption. • The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft (10 m), but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.

I hope this tip helps. If your issue persists, please contact Samsung Customer Support at:

1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Ambassador