Customer Ratings & Reviews
- Model:
- HW-A550/ZA
- SKU:
- 6454647
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the HW-A550 2.1ch Sound bar for its impressive sound quality, easy setup, and affordable price. Many customers rave about the excellent sound quality and immersive virtual surround sound experience, while others appreciate the hassle-free setup process. The soundbar's powerful bass performance is also a highlight, delivering deep and impactful audio for movies and music.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker its exactly what we were looking for
I would recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited about this but I is terrible. I have moved the subwoofer everywhere in my living room and it continues to cut out. I have a Samsung in my bedroom and works perfectly. Besides the LG TV I have I am not at all impressed with this brand. If you are interested in a sound bar steer clear of this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Wayne,
Thank you for purchasing the HW-A550 soundbar and for your review. We appreciate your feedback regarding connection difficulties with the subwoofer. Please be sure your firmware release is (v.1004.1). You can update the firmware of your soundbar by connecting a USB device containing the firmware update file.
Your issue may be caused by wireless interference. When there is a wireless device (e.g., wireless LAN) using the same frequency (5.8GHz) near the Soundbar, the wireless connection between the Subwoofer and Surround Speaker could become unstable. This will affect the quality of audio output.
In this case, the radio frequency channel of the Subwoofer and Surround Speaker can be changed as below :
1. With the power of the Soundbar on, vertically press and hold the WOOFER button on the remote controller for at least 5 seconds.
• The display shows “W-CH” and the currently set radio frequency channel.
2. Press the Up/Down button on the remote controller to change the radio frequency channel, and then press the Play button.
• The display shows “OK” and then the frequency is set to the changed channel.
• You can exit the setting mode by pressing any button other than Up/Down or Play.
The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft. but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.
For optimal listening performance, make sure that the area around the wireless subwoofer and the Wireless Receiver Module is clear of any obstructions.
If your issue persists, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
~ Samsung Solutions
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good soundbar compatible with my TV of the same brand i like it.
I would recommend this to a friendBetter than flat screen flat sounding speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bass could be stronger, installation easy, remote basic and OK.
I would recommend this to a friendNot a bad sound bar
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for a year and seems to be working good
I would recommend this to a friendSound disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is different than display in store. I was very disappointed. It is very difficult to set up. Had a tech friend install. He also was disappointed in the sound.. Store tech knew very little about this product I didn’t want a huge speaker with the sound bar!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GEeasher,
We appreciate your feedback regarding your sound experience and are sorry to hear you were not completely satisfied with the initial out of box sound. Please know there are a number of adjustments that can be made to improve your audio experience with the soundbar.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, or DTS VIRTUAL:X.
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS. Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands. (Set sound mode to standard)
Additionally, using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
For expert sound adjustments, with the sound mode set to standard, press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands. This will allow further control for the sound specific to your environment.
I hope these tips help your further enjoy the experience provided by your new Samsung soundbar. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Beware of Open Box Items
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was purchased as an open box item. They never disclosed that it was missing essential parts like the power cord, the remote and the optical cable. Very poor service.
No, I would not recommend this to a friendsound bar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old sound bar broke, This one is way better. Worth it.
I would recommend this to a friendPurchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was good experience. Customer service was great
I would recommend this to a friendDoesn’t work with Chromecast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work when streaming through Chromecast. Returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PunkinRootbeer,
Thank you for your review of the Samsung HW-A550 Soundbar System. We appreciate you sharing your experience with us.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your feedback is very important to us and will be shared with our product team.
Please know that should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not loud enough. Cost to much for the quality
I would recommend this to a friendBrand response from Samsung
Posted .Hi FatFool92,
Thank you for purchasing the Samsung HW-A550 Soundbar and for your review. We appreciate your feedback regarding the volume of your soundbar. Simply changing the Digital Output Audio Format to PCM can help improve the overall sound performance.
If you don't have a surround system, you will probably want to select PCM. You'll get much louder volume that way, and potentially better sound quality. If your Digital Output Audio Format isn't set to PCM, for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.
On a Samsung TV this can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)
In addition to PCM and changing the sound modes, you can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS. Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer to -12 or between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope this helps. For further assistance with settings, features, or functions, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Crackling sound after extended use (RC bad)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it's because I have a Sony TV but this is the last time I'm buying anything Samsung. Sound bar starts crackling after extended use.. sad Also, the remote control is not intuitive to use unfortunately. Good luck finding out how to change the volume.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi nafz,
Thank you for purchasing the Samsung HW-A550 soundbar. We appreciate your feedback regarding the issues you are experiencing with your soundbar and experience using the remote.
Many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. Pressing it a second time will unmute.
Please know, Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Cons mentioned:Volume
Decent sound bar. But we like it loud!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s decent as far as sound. The quality of the bar and sub are great but the volume doesn’t seem to be very loud. Even all the way up. Ended up going back to my Vizio sound bar.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Charity,
Your experience with the HW-A550 soundbar is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Would not recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t bought a Samsung product for a long time because I usually have problems with them. This sound bar is a piece of junk. I wish I hadn’t waited so long so I could take it back. The sound isn’t very good, Waste of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Katie,
Thank you for sharing your review of the Samsung HW-A550. We appreciate your feedback regarding the performance of your soundbar.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE or DTS VIRTUAL:X.
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer to -12 or between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
No bueno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a defective unit. Volume goes up automatically and the top button doesn’t not work. Only with remote.
No, I would not recommend this to a friendWouldnt recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay. Shuts off when it feels like it and wont come back on until you unplug and plug back in. Frustrating
No, I would not recommend this to a friendAn OK Sound bar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not very impressed with the Samsung sound bar that I purchased. I have 3 equivalent Sony Sound bars and I love them.
No, I would not recommend this to a friendanother delay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is ok not great. currently on a tv table because the geek squad didn't have the mounting bracket with them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi qualityTV,
I’m sorry to hear that you’re dissatisfied with the performance of your HW-A550 soundbar.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, or DTS VIRTUAL:X.
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS. Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands. (Set sound mode to standard)
Additionally, using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Should you need further assistance, please contact Samsung Customer Support and a representative will gladly help you. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Remote would not work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased 2 of these because the remote didnt work on the first one. The second one had the same issue. Ended up with a Sony soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi buffit02,
Thank you for your review of this Samsung Soundbar System. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience
Should you ever decide to give Samsung audio products another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Contact us at: 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Ambassador
Not impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good sound. Definitely not worth the price. Sub woofer is out of sinc with soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bigdoggydog!
Thank you for purchasing the Samsung HW-A550 soundbar and for your review. Your experience is very important to us and will be shared with our product team. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
It is possible that your unit needs minor troubleshooting, a firmware update, or adjustments in settings.
So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Soundbar Support at:
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
