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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 164 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are satisfied with the HW-B550D 3.1 Channel B-Series Soundbar's sound quality and bass. Many find it easy to set up and use, and appreciate its compact size. However, some customers have noted connectivity issues, mentioning that a needed cable was not included.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 164 reviews
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Samsung 3:1 soundbar with sub.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar was super affordable and has excellent sound quality. Super easy to setup with HDMI. Subwoofer connects automatically. From watching movies to playing video games or listening to music, this sound bar has got it covered. Clear sounds and great bass. Feels like the theater at home.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great device for a great price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this soundbar. It's my first one ever so I don't have much experience with them but the sound quality is great. There's so many different settings to customize how you like it too. I personally love that you can turn "voice audio" on. Which makes it so much easier to hear dialogue over background noise!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Sound Bar Good Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar works well and was easy to set up. Also looks great and fits under the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sound Bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality meets all of our needs The subwoofer was surprise

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better imposible!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes us appreciate what we have missed. We can feel that we are in the woods or at the beach when we watch movies. Better I believe it’s imposible. Great price value! Thanks to the associate that guided us in this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great addition to our family room tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not be the same experience without it. Using it even with low volume its perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Not just a good buy, the best buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "The sound is very crisp and clear. It's sleek and aesthetical." - My boyfriend, who I got it for. <3

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy truly lives up to its names

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Outlet store in Pineville, NC has great people and great prices on open box items. I’ve never been disappointed on any purchases I’ve made which include 4 TV’s and 3 Soundbars. Very friendly and competent staff and you cannot be their “MyPlan” warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I have a sound bar and it is an incredible experience

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired easy with phone, multiplensettings and great loud sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect sound and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is wonderful!!!! Great buy from BEST BUY!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good for a small Bedroom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds great but after 6 weeks the subwoofer keeps going in and out. My advice, pay a little more for the larger one, 5.1

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Nisha,

      We appreciate you taking the time to review Samsung's HW-B550D Soundbar.

      Please try manually re-connecting the sub to the soundbar.

      Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.

      Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established

      Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.

      1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
      2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
      2. Download the firmware file (USB type).
      3. Unzip the file to create a folder with the file name.
      4. Store the created folder in a USB and then connect it to the Soundbar.
      5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
      - During update, do not turn it off or remove the USB.
      - If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
      - When the latest Version is installed, no update is performed.
      - Depending on the USB type, update may not be supported.
      6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Solutions Samsung

  • Rated 1 out of 5 stars

    Bad Open Box Device

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an open box sound bar. So I will assume that the issues I have with the sound going in and out is was the reason it was open box. I should have returned but I didn’t. That’s my fault.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Bill,

      Thank you for taking a few moments to review the Samsung HW-B550D Soundbar.

      There are a few steps you can take to troubleshoot your Soundbar.

      First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.

      If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.

      Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.

      You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-B550D under Standard Series.

      Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.

      Alternatively, you can download SmartThings on your iOS or Android device. This will allow you to update your Soundbar automatically or manually right from your phone or tablet.

      Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    But now and have your kids thank you later!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price-point this product is perfect! It's super easy to set-up, especially the wireless connection between the bar and the Subwoofer, which linked with great ease. The difference it's made to the experience off my Samsung TV is night and day, with my kids loving the depth of sound, especially when the subwoofer kicks in for the T-Rex in Jurassic Park! LOL Purchase this product with confidence

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quite surprised & Im a former hi-end audio builder

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked as a surface mount technician, and I used to build high-end audio amps, that went into the tens of thousands of dollars for McCormack home audio back in the day, so I am quite acoustically tuned. This little sound bar didn't function well at my last place, I think because the TV well in the wall was too deep, but fast forward to our new house, with half the shelf depth, and this thing cranks out some seriously clear sound, especially when paired with a robust fiber optic cable. After having this a couple years, I literally just now connected to subwoofer. I had no idea it was wireless and I like a clean wire free looking entertainment center. Well that little subwoofer cranks out some serious sound! Very cost-effective, and has worked flawlessly while exuding Rich tones all across the frequency spectrum!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matched with the Samsung w series perfectly. I had tried several before staying with this soundbar. Do to room constraints I had a specific size I had to adhere to but with my price point I do not think I could have been more pleased with the quality. Again, matching with a q series tv is recommended especially if you want to take care of the q symphony feature. Pairing this device with the Q series television was seamless and I had to do nothing but hook it up and turn it on. The tv automatically named the device and found it once connected and turned on. I have been using the device daily for over 30 days and have enjoyed it. I have kept the setting on q symphony and auto so it sets it sets the sound to what I watch. I have used the night mode as well which comes in handy and keeps the base lower when in use. I used an hdmi arch for connection.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Game-Changer for My Living Room Audio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar exceeded my expectations. The setup was fast and simple, and the sound is crisp with great clarity. The bass is deep enough to feel without needing a separate subwoofer. Whether I’m watching movies, gaming, or just streaming music, it delivers a full, immersive experience. It looks sleek under the TV and feels like a premium upgrade for the price. Highly recommend it if you’re looking to level up your home entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great Price, Great Sound, Great Deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tiny Package but great sound. You wont be disappointed for the money you pay on this item. It has a remote, some volume controls, and it comes with a subwoofer. The soundbar is pretty decent as well. Im no audiophile but for the average buyer this a deal you wont want to miss. It is best suited for smaller rooms and it will fill up the room with nice quality sounds. No distortion when turning up the volume, it jut gets louder and it handles linking up to the tv and subwoofer really well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great soundbar, amazing sound quality for cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar works exactly as intended. I love that it connects with my Samsung tv wirelessly and I can use a tv remote and the soundbar would turn on simultaneously. The quality of sound is great, you can definitely see a huge improvement from the standard tv speakers. I Had it for a month and it’s the best purchase ever. I had a different soundbar before ( Bose with built in subwoofer) and had to sell it because it was just bad. The sound was bad and I had to use a second remote and connect that thing to tv every time. This soundbar automatically connects and works great every time. If you have a Samsung tv this is a must. Also, my tv is 55” and the soundbar fits perfectly in front of it right between the tv supports and it doesn’t block the screen. More expensive models were longer and would have not worked out for me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy setup and sounds great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box all you need to get started is the sub woofer and the sound bar. Each has its own power cord. If you are using bluetooth then that is all you need. The sound quality is amazing. The remote is small and in line with every other samsung remote I have, nothing to write home about. The only con is that the eq adjustments are pretty limited on the device itself. You should be able to adjust all of that in depth through your tv though

    I would recommend this to a friend
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