Customer Ratings & Reviews
- Model:
- HW-B550D
- SKU:
- 6577561
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the HW-B550D 3.1 Channel B-Series Soundbar with Wireless Subwoofer's sound quality and bass performance. Users find it easy to set up and use, and appreciate its compact size. However, some customers have noted that a needed cable was not included.
This summary was generated by AI based on customer reviews.
Annoying voice guidence
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has lound annoying voice guidence. There is no way to turn off it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Amigo,
Thank you for your review of Samsung’s HW-B550D Soundbar. I’m sorry to hear you had a frustrating experience with the voice guide.
1. Turn off the HW-B550D Soundbar
2. Press and hold Source on the remote for more than 5 seconds. It will not work if you use the source button located on the soundbar.
3. The HW-B550D will turn on by itself and it will not audibly say Power On. Now you know that the voice guide has been disabled.
4. If you want to enable the voice guide again, repeat steps 1-2.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in May 2024. Stopped working and won’t turn on at all by November 2024. It was hard to get customer support.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlainaB,
Thank you for your purchase of the Samsung HW-B550D Soundbar, I am sorry that you have experienced this issue with your soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-B550D under Standard Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~Samsung Solutions