Customer Ratings & Reviews
- Model:
- HW-B550D
- SKU:
- 6577561
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the HW-B550D 3.1 Channel B-Series Soundbar's sound quality and bass. Many find it easy to set up and use, and appreciate its compact size. However, some customers have noted connectivity issues, mentioning that a needed cable was not included.
This summary was generated by AI based on customer reviews.
Best buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has the best electrical items around you can always depend on them
I would recommend this to a friendGood quality with less price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it with a sale price. Samsung is a renowned company as well as products too. I like Samsung products.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good service and the customer service very good
I would recommend this to a friend- Pros mentioned:Sound quality
Bought an open box with "excellent". Remote gone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a returned but "excellent" labeled soundbar from outlet store. Remote missing. Returned it. No idea how good the sound quality was.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CarlS,
Please know you are leaving a review and 2-star rating for the HW-B550D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B550D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Living room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this for our living room and we love it
I would recommend this to a friendClean set-up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has been an amazing addition o my entertainment!
I would recommend this to a friendA very good purchase experience and a very good so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good soundbar and the salesperson. At the Auburn Hills Best Buy location. Did a great job and explaining why it was a good match for our equipment
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was kinda easy but figuring how to set up woofer seems like I don’t hear anything from that item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MaryannM,
We appreciate you taking a moment to review the HW-B550D Soundbar.
When powered on for the first time, the subwoofer should automatically connect to the soundbar wirelessly. If the auto-connection process fails, you can try manually connecting the sub to the soundbar.
Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great for small spaces
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a bedroom or a sound bar for a gaming computer.
I would recommend this to a friendSamsung Speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was mentioned that the open box product was in excellent conditon. But, after going to Best Buy for pickup, I found that the speaker had no cables or remote with it, also the condition of the speaker was very very bad. Though I didn't hear how the speaker sounded, I am giving the lowest stars for the way the product was handled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hrithik,
Please know you are leaving a review and a 1-star rating for the HW-B550D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B550D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Wonderful sound system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is very good. It is what I expected it to be and more.
I would recommend this to a friendBest Buy TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation went well. The man doing the installation was very professional and polite,
I would recommend this to a friend- Cons mentioned:Connectivity
Not connecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not connecting to tv, when you turn on the TV. We tried to connect it to the TV but it is not easy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WalterH,
We appreciate you taking a few moments to review the Samsung HW-B550D Soundbar.
The HW-B550 features three ways to connect to an external device: HDMI (ARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these three audio connections, you should have no issue connecting the soundbar to your TV.
If you are connecting wirelessly to the TV via Bluetooth, please follow these steps:
1) Press the PAIR button on the remote to enter BT PAIRING mode. You can also press the SOURCE button on the top panel and then select BT. “BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record. If BT READY appears, press and hold the SOURCE button on the top panel of the Soundbar for more than 5 seconds to display BT PAIRING.
2) Select the Bluetooth sound mode on your TV (See your TV's user manual for assistance)
3) Select “[AV] Samsung Soundbar Standard Series” from the list on the TV’s screen. An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the TV to the Soundbar, select the message, and then establish a connection.
When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display. You should now hear TV sound from the Soundbar. Once you have connected your soundbar for the first time, use the “BT READY” mode to reconnect.
If the TV provides an ARC port, connect the HDMI cable to the HDMI IN (ARC) port. We recommend you use a coreless HDMI cable if possible.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Ok Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this unit at a great price but they did not have the correct power cord for the sound bar. I had to go back 2 times and they couldn’t figure out how to replace it. I ended up having to buy a power cord from Amazon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi QuentinS,
Please know you are leaving a review and 2-star rating for the HW-B550D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the xxx itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Connectivity
Find a better product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects from your TV every other day. I’ve spent hours with customer support, then tell you to call the TV manufacturer and they can’t help. Unplug this and that and it’ll work a bit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sniperifle,
We appreciate you taking a few moments to review the Samsung HW-B550D Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-B550D under Standard Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great speakers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good speakers sync very well with my Samsung tv
I would recommend this to a friendMy pleasure
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice services thank you for your services nice peoples
No, I would not recommend this to a friendNot enough inputs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found the sound bar to be very average, but it was not suited for my application and I had to return it. I wish I had more options as to how to connect to a monitor type of television as the Bluetooth feature didn’t work for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jerry,
I’m sorry to hear that your Samsung HW-B550D Soundbar did not meet your needs. We value your feedback and will share it with our teams.
The HW-B550D Soundbar can connect via HDMI or optical if you cannot connect using Bluetooth.
Should you ever decide to give Samsung audio products another try and have questions or need or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future. ~ Samsung Solutions
Sound bar
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is ok nothing to really speak of. Got it for a good price otherwise I wouldn't have purchased it
I would recommend this to a friendBrand response from Samsung
Posted .Hello JamesA,
We appreciate you taking a few moments to review the Samsung HW-B550D Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
DISAPOINTED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THOUGHT IT WOULD SOUND MUCH BETTER THAN WHAT IT DID. I HAVE HAD SEVERAL SAMSUNG SOUNDBARS AND THOUGHT THEY SOUNDED OK. THIS WAS ONE OF THEIR LOWER END SOUNDBARS, SO I GET IT. I JUST KNOW OTHER BRANDS AT THIS PRICE SOUND BETTER.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KevinH,
Thank you for sharing your review of the HW-B550D Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions