Customer Ratings & Reviews
- Model:
- HW-B550D
- SKU:
- 6577561
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the HW-B550D 3.1 Channel B-Series Soundbar's sound quality and bass. Many find it easy to set up and use, and appreciate its compact size. However, some customers have noted connectivity issues, mentioning that a needed cable was not included.
This summary was generated by AI based on customer reviews.
Poor Sound Quality & Difficult Setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sole reason I purchased this soundbar was because we already had a Samsung television and I thought the integration would be seamless. I was wrong. This unit was difficult to setup. I don't consider myself a tech expert but I am no slouch. I spent far too long trying to get the HDMI ARC to work without success. The sound quality through optical wasn't good, at all. The subwoofer barely worked, the EQ levels were far too tinny after trying to adjust for many days, and the delay could not be adjust to properly synch with video. The stock speakers in our television sounded better than this unit. Hard pass, would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PatrickC,
Thank you for taking a few moments to review the Samsung HW-B550D Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Good for bedroom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good soundbar for a bedroom, but not for a larger room.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Sunshine,
Thank you for taking a moment to review the Samsung HW-B550D.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Also, you can also add the SWA-9200S Rear Speaker Kit to create a multi-channel system for a true surround sound experience. Check it out at Best Buy: https://www.bestbuy.com/site/samsung-swa-9200s-za-2-0ch-wireless-rear-speaker-kits-black/6510790.p?skuId=6510790
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung sound bar review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound just disappointed doesn't have that bass I was expecting
I would recommend this to a friendBrand response from Samsung
Posted .Hello Erik,
We appreciate you taking a moment to review the HW-B550D Soundbar.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Not compatible with QSymphony for TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we bought we didn’t know some options (q symphony) weren’t compatible with our tv. We bought the tv and soundbar at the same time. Sales rep should have told us.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CynK,
Please know you are leaving a review and 1-star rating for the HW-B550D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
If you are looking for a Soundbar with our Q-Symphony feature, it is available with our Q and S Series Soundbars.
Should you have questions on the HW-B550D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
SCAM overcharged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why did I rate this so low ? Because of the scam involved. We bought the sound bar and the bracket to attach to the TV and the installers said they "forgot to add the extra piece on the order, but luckily they happen to have it on the truck for an additional $130" SAM SCAM SCAM!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DianaW,
Please know you are leaving a review and 1-star rating for the HW-B550D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B550D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
It’s not open box …
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s used , with screeches and dents and no original package . But it says excellent, Works and looks like new. Restored to factory settings. Includes all original parts, packaging and accessories (or suitable replacement).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user948324,
Please know you are leaving a review and 1-star rating for the HW-B550D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B550D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Don't Buy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A month later the sound bar sound distorted.. I only used it 3 times!! I'm upset that i can't return it!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .LovelleC,
Thank you for taking a moment to review the HW-B550D Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest Version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need further assistance, please know we are here to help. You can reach Samsung Soundbar Support at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Bass, Ease of use, Sound quality
Boom, boom boom!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality, easy to install and manage settings. Very good for the price- it booms!!! adjustable bass, treble, and can shut off sub. Good recommendation from Andrew at Best Buy who was looking to get me great value for an affordable price based on my preferences.
I would recommend this to a friend - Pros mentioned:Sound quality
Black Friday
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this, and then realized that I could get the next step up for $10 more dollars since it was Black Friday. Bout sound great, I listened to both in store. However, I know way more than $10 went into creating an upgrade, so I went with the bigger speaker instead
I would recommend this to a friend Annoying voice guidence
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has lound annoying voice guidence. There is no way to turn off it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Amigo,
Thank you for your review of Samsung’s HW-B550D Soundbar. I’m sorry to hear you had a frustrating experience with the voice guide.
1. Turn off the HW-B550D Soundbar
2. Press and hold Source on the remote for more than 5 seconds. It will not work if you use the source button located on the soundbar.
3. The HW-B550D will turn on by itself and it will not audibly say Power On. Now you know that the voice guide has been disabled.
4. If you want to enable the voice guide again, repeat steps 1-2.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in May 2024. Stopped working and won’t turn on at all by November 2024. It was hard to get customer support.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlainaB,
Thank you for your purchase of the Samsung HW-B550D Soundbar, I am sorry that you have experienced this issue with your soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-B550D under Standard Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~Samsung Solutions