Customer Ratings & Reviews
- Model:
- HW-C400
- SKU:
- 6540799
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the HW-C400/ZA 2.0 Channel C-Series Soundbar for its sound quality, ease of use, and good bass for its size. Many find the setup process to be simple, and appreciate the sleek design and reasonable price. However, some customers have experienced connectivity issues and difficulties with volume adjustment. Additionally, a few have reported problems with the remote control and noted the absence of a display screen, as well as hard to read indicator lights.
This summary was generated by AI based on customer reviews.
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going to buy another one to put in another room soon
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung Q series sound bar one of the best that yo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enhance your audio with a fantastic sound bar the sound on the normal TV set is good but far from being excellent with a Samsung sound bar it integrates seamlessly with the Samsung TV. What a pleasure to listen to now.
I would recommend this to a friend Samsung sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound on sound bar , works great no problems
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung soundbar c4 series
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. Set up was easy as I learned about the blu tooth connection..
I would recommend this to a friend - Pros mentioned:Sound quality
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound for the money. It fills the room with ease. Extremely easy setup, if you know how to sync Bluetooth you're set.
I would recommend this to a friend - Pros mentioned:Sound quality
Decent for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it is good. I just put it in my bedroom, the sound is alright for the space. The remote does seem to struggle to reach considering it is not far from the bed.
I would recommend this to a friendBrand response from Samsung
Posted .Hi AtlantaP,
Thank you for purchasing the Samsung HW-C400 and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, sound quality is perfect and clear! I would be it again
I would recommend this to a friend - Pros mentioned:Sound quality
Sound Bar delivered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point this works great in our Tiny house. We needed help hearing the TV!
I would recommend this to a friend - Pros mentioned:Sound quality
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was perfect for situation of not wanting a separate woofer in my bedroom. Quality is good
I would recommend this to a friend Perfect!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my mom. It was easy to connect via Bluetooth and was just what she needed.
I would recommend this to a friend- Pros mentioned:Ease of use
Great product for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted something that was easy to set up and didn’t take up a lot of space to boost the sound of my new Samsung TV and this product is working perfectly for what I wanted.
I would recommend this to a friend A loyal customer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All products at Best Buy you can trust and I will stand on that!!!
I would recommend this to a friendgreat item, great price!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got this for my husband after our last one unexpectedly went out. he loved it! great item for an affordable rate!
I would recommend this to a friend- Pros mentioned:Sound quality
great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound that comes out is really great. we connected it with our apple tv
I would recommend this to a friend - Pros mentioned:Sound quality
Review (
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the audio this product has, definitely would recommend for anyone looking for a soundbar
I would recommend this to a friend Not strong enough
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough power in the sound I was at max thinking there was more volume but nooooo
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Richeesy,
We appreciate you taking a few moments to review the Samsung HW-C400 Soundbar.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
AMAZING DEVICE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT COST BENEFIT AMAZING DEVICE, BETTER THAN EXPECTED
I would recommend this to a friend- Cons mentioned:Volume
Its ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish this bar had more sound. The volume seems low for what it is.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Samsung soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a samsung tv. Made perfect sense to ad an samsung sounbar. Made matching up with bluetooth almost to easy. Great sound and easy applacation make this a good buy.
I would recommend this to a friend - Cons mentioned:Volume
Sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions very basic. No information on what sound quality to expect from different controls or how the may work with your TV. No real input on how it should work with or without TV remote. Volume controls slow functioning and no gradient tone control..either treble or bass just on or off. Barely worth the sale price of $89 much less what full price would have been.. Not much better than the TV speakers except that you can increase the volume to higher levels. No on/off indicator light on unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MichaelD,
Thank you for sharing your thoughts regarding the HW-C400 Soundbar. I am sorry to see that you are not happy with your Soundbar purchase.
We appreciate your feedback regarding the manual included with your soundbar. To assist you in the functions and settings of your new soundbar, you can download the full user manual directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-C400 under Standard.
The full manual will show you how to properly use the provided Soundbar remote to adjust the settings of your Soundbar. This includes the ability to adjust the Treble or Bass using the TONE CONTROL button. When you press the button it switch between BASS and TREBLE. When you want to increase/decrease the amount of each use the UP/DOWN buttons on your Soundbar remote to adjust between -6 to +6.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions