Customer Ratings & Reviews
- Model:
- HW-C400
- SKU:
- 6540799
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the HW-C400/ZA 2.0 Channel C-Series Soundbar for its sound quality, ease of use, and good bass for its size. Many find the setup process to be simple, and appreciate the sleek design and reasonable price. However, some customers have experienced connectivity issues and difficulties with volume adjustment. Additionally, a few have reported problems with the remote control and noted the absence of a display screen, as well as hard to read indicator lights.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Needed a replacement
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to replace an older sound bar that got fried from an electric storm that came up quick and didn't have time to shut everything down easy setup and has great sound
I would recommend this to a friend Easy setup to my samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im using this on a samsung tv through bluetooth and have zero issues. Stays connected and i dont have to mess with a second remote it all works through the tv.
I would recommend this to a friendSound could be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s fine but sound could be better tried it for the Super Bowl but not the best
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JasmineE,
We appreciate you taking a moment to review the HW-C400 Samsung Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Ease of use
Awsome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helps with the volume and very convenient the ease to hook it up
I would recommend this to a friend - Pros mentioned:Sound quality
A myst buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable sound east to hookup since buying tjis ive purchased one for every room
I would recommend this to a friend - Cons mentioned:Connectivity
Soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got an open box was a little hard to connect to tv so i had to use an audio cord for it to work with my tv
I would recommend this to a friend - Pros mentioned:Sound quality
I can hear!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased speaker because my hearing isn’t as good as it use to be, So glad I did I now can hear my tv and follow what’s going on with ease
I would recommend this to a friend Happy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Described perfectly! Salesperson was friendly and patient. Was a great experience.. as usual
I would recommend this to a friend- Cons mentioned:Connectivity, Volume
Eh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound isn’t very good, not loud enough. Doesn’t stay connected to tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lemota23,
I’m very sorry for the difficulties you’ve experienced with your Soundbar’s setup. We completely understand your frustrations, and we are here to help.
The HW-C400 features two ways to connect to a TV; digital optical audio and Bluetooth wireless audio technology. If your TV is compatible with one of these two audio connections, you should have no issue connecting the soundbar to your TV. Follow the steps below to connect the soundbar to your TV via one of the two available connections:
An optical cable is a great way to connect your soundbar to your TV and the method we recommend using for the HW-C400. With optical, you can also connect your devices (cable boxes, video game systems, and Blu-ray players) to the TV, and have the sound output from the TV to the soundbar.
1. With the TV and soundbar turned on, connect one end of a digital optical cable to the OPTICAL OUT port on the TV.
2. Then, connect the other end to the DIGITAL AUDIO IN (OPTICAL) port on the soundbar.
3. Press Source on the remote or soundbar, and then set the soundbar to the D.IN. setting.
4. Finally, on the TV, you need to set the speaker output to external speakers.
The TV's sound will now play from the soundbar.
Your soundbar is also compatible with a Bluetooth connection to the TV. To connect the soundbar wirelessly, follow the steps below:
1) Press the PAIR button on the remote to enter BT PAIRING mode. You can also press the SOURCE button on the top panel and then select BT. “BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record. If BT READY appears, press and hold the SOURCE button on the top panel of the Soundbar for more than 5 seconds to display BT PAIRING.
2) Select the Bluetooth sound mode on your TV (See your TV's user manual for assistance)
3) Select “[AV] Samsung Soundbar A470 Series” from the list on the TV’s screen. An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the TV to the Soundbar, select the message, and then establish a connection.
When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.
You should now hear TV sound from the Soundbar. Once you have connected your soundbar for the first time, use the “BT READY” mode to reconnect.
You can also optimize the audio performance by by pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Sound bar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful system sounds amazing will put one in every room
I would recommend this to a friend - Pros mentioned:Ease of use
JohnH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Simple to use. I would recommend if looking for good value.
I would recommend this to a friend - Pros mentioned:Sound quality
A Value Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First ever soundbar, sounds good and can’t complain for the price that was paid. Install was super simple
I would recommend this to a friend Nice buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An adequate addition to the television’s sound system. The price adds to its appeal.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound for the size and model.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it opened box marked excellent condition and it was and everything was there and sounds great. I save money on it thank you whoever returned it.
I would recommend this to a friend - Pros mentioned:Size
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Neeeded something small that wouldn't take up a lot of space fits perfectly.
I would recommend this to a friend - Pros mentioned:Ease of use
It is too my liking.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had any problems with it and it's very user friendly. I am very satisfied with product
I would recommend this to a friend Equipment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All went well, the service is good, technician were very helpful,all reps.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Nice soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finding televisions don't put out sound like they use to, Love this new soundbar. It is perfect and has made watching television more enjoyable. No more need to max out the volume on it!
I would recommend this to a friend Samsung Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well. We had it installed and set up by the geek squad.
I would recommend this to a friend- Pros mentioned:Sound quality
awesome sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality as well as loudness. Currently being used in the garage to improve sound for game day.
I would recommend this to a friend