Customer Ratings & Reviews
- Model:
- HW-C400
- SKU:
- 6540799
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the HW-C400/ZA 2.0 Channel C-Series Soundbar, especially its awesome sound quality, ease of use, and sleek design. The size and bass are also appreciated. Some customers have experienced connectivity issues and expressed concerns about the volume adjustment, while others have noted issues with the remote control and indicator lights.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Small but mighty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, especially for the price. Sound is perfect.
I would recommend this to a friend - Cons mentioned:Connectivity
Spend a little more and get a nicer one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not connect with roku stick controls or samsung tv controller.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RayT,
You may be able to adjust the HW-C400 Soundbar volume using the TV’s remote control used for the TV by adjusting the settings within the soundbar.
This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported. Set the TV speaker to External Speaker to use this function.
1) Turn Off the Soundbar.
2) Push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “Samsung-TV Remote” (Default mode), “Off-TV Remote”, “All-TV Remote”. The LED indicator status changes each time the mode is changed.
Should you need further assistance, please contact Samsung Support at 1-800-SAMSUNG (ask for Soundbars).
~Samsung Solutions
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong, just didn’t work with this tv, returned it and got the correct one.
I would recommend this to a friend- Cons mentioned:Connectivity
Great price, but now for newer TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a more modern tv that does not carry an optical port , it will not work, and it did not carry hdmi port either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NellZ,
Thank you for purchasing the new HW-C400 Soundbar. I am sorry if there has been any confusion on how to connect your Soundbar to your TV.
If you are using a Samsung TV then you will be able to connect using either Bluetooth or a Digital Optical Cable. The 2023 Samsung TVs will still have a Digital Optical port to connect your Soundbar.
You can check the full manual on how to connect using Bluetooth or Digital Optical on pages 19 & 20 by following this link: https://www.samsung.com/us/support/downloads/?model=N0021404&modelCode=HW-C400/ZA
Please know that Samsung Customer Service is here and happy to help you if you have any questions or concerns, if we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Cons mentioned:Volume
Sound bar review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t care for it I can’t control the volume it’s an old model with some weird cord I had to purchase aside from the actual sound bar I was expecting HDMI connection
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LisaF
Thank you for sharing your thoughts regarding the HW-C400 Samsung Soundbar.
So you are aware, the HW-C400 was released in 2023, it can use either Bluetooth or a Digital Optical cable to connect to your TV. When using a Digital Optical cable you can control the volume of the Soundbar using the TV remote.
The provided Soundbar remote has a volume and woofer button that has two functions. If you PRESS IN, then the Volume button will mute the Volume. When you push the switch forward or back, then the Volume will increase/decrease, this is the same with the WOOFER button/switch.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound good value and quality for the price
I would recommend this to a friend Sound bar not far
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent sound bar, but unless I have the volume way up, it’s not much louder than my actual tv and I have troubles hearing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GLENNORAD,
Thank you for sharing your review of the HW-C400 Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Connectivity
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. Just know it doesn't come with cords to connect
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jackietodd,
Thank you for purchasing the HW-C400 Soundbar new in box it does include a Optical Cable. We appreciate you sharing your feedback regarding parts missing from your recent purchase. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
~ Samsung Solutions.
- Pros mentioned:Sound quality
Great deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound for the price! Great for my bedroom! Just enough
I would recommend this to a friend - Pros mentioned:Sound quality
Speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. Great sound. Great product! Highly recommend.
I would recommend this to a friend Great Clarity!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can hear clarity with words and do not need to turn it up loudly to do so.....
I would recommend this to a friend- Pros mentioned:Ease of use
Mary Agoglia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fits perfectly in the space and was easy to set up.
I would recommend this to a friend - Cons mentioned:Volume
Does not amplify sound of tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased after online chat for guidance. I’m looking for something to assist my elderly mother hearing the tv. Was assured this was the perfect product. Once I connected everything, the sound bad was so low and would not get any louder than 23 compared to what tv itself. Boxed it right back up and returned. Still looking
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gammaofmany,
We appreciate you taking a moment to review the Samsung HW-C400 Soundbar. I'm sorry to hear you were dissatisfied with the volume of your soundbar.
By selecting PCM audio on your TV you'll get a much louder volume that way, and potentially better sound quality.
If your Digital Output Audio Format isn't set to PCM, for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.
On a Samsung TV this can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice I really like it drowns out my loud neighbors
I would recommend this to a friend - Pros mentioned:Setup
Works fine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily hooked up to my new Samsung 55 inch TV and works as advertised
I would recommend this to a friend - Pros mentioned:Sound quality
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a really good sound bar, works great with our TV
I would recommend this to a friend - Cons mentioned:Volume
Is this volume thing a thing?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not an audiophile. But this sounds just fine. What I cannot comprehend is the horrible choice in volume adjustment. Both the remote, with its rediculous tiny sliver like button, to the imperceptibly small increments it moves. I have to hold the button way too long for any adjustment. Really strange choice, in my opinion.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joshks,
I’m sorry to hear that you’re not fully satisfied with the performance of your HW-C400 Soundbar.
If your soundbar is connected to your TV with an optical cable, you can control the volume and mute the soundbar using your Samsung TV's remote.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturers’ remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Samsung Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a perfect match for the new Samsung 65" TV.
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good buy for the price would definitely recommend it
I would recommend this to a friend Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great price and was just what I was looking for.
I would recommend this to a friend