Customer Ratings & Reviews
- Model:
- HW-C400
- SKU:
- 6540799
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the HW-C400/ZA 2.0 Channel C-Series Soundbar, especially its awesome sound quality, ease of use, and sleek design. The size and bass are also appreciated. Some customers have experienced connectivity issues and expressed concerns about the volume adjustment, while others have noted issues with the remote control and indicator lights.
This summary was generated by AI based on customer reviews.
Poor sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality horrible for an outside porch area. No walls for the sound to bounce off of. It’s difficult to hear the differences in voice and background sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angel,
Thank you for taking a moment to review the HW-C400 Soundbar.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
Samsung Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok for my bedroom but if I wanted to use it for our media room, I would have to buy a different one.
I would recommend this to a friend- Pros mentioned:Sound quality
Low Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What I expected as far as the sound. I wanted a loud movie sound. But the price was decent.
I would recommend this to a friendBrand response from Samsung
Posted .Hello SheenaA,
Thank you for sharing your thoughts regarding the HW-C400 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Christmas gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift this gift wars bought for family member
I would recommend this to a friendGood for bedroom
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is only good for your bedroom, this isnt something you want as a living room soundbar, especially if you like to blast music.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bestbuycustomer,
We appreciate you taking a moment to review the Samsung HW-C400 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound bar install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad agents set up the new sound bar and connected it to the TV.
I would recommend this to a friend- Pros mentioned:Sound quality
Returned
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because sound is not so good. Only loud but no quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jayvee,
It’s unfortunate to hear of the issues that have caused you to return your C400 Soundbar. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Easy installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Blueray DVD Player. It is simple to set up and the picture is fantastic. I love it so much that the next day I brought another one. Plus, the price was fantastic.
I would recommend this to a friendWorks good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really enjoy this product! It has worked well for us.
I would recommend this to a friendNot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you hook it up the sound is not loud and it sounds like its
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VictorG,
We appreciate you taking a moment to review the HW-C400 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Cons mentioned:Volume
It’s ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. It’s volume is quieter then the actual TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AshleyS,
Thank you for sharing your thoughts regarding the HW-C400 Samsung Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
JR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not as loud as I would have wanted. But it's ok!!!
I would recommend this to a friendSound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just love this item it works and looks amazing so glad that I got it
I would recommend this to a friendSamsung - HW-C400/ZA 2.0 Channel C-Series Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - HW-C400/ZA 2.0 Channel C-Series Soundbar with Built-in Woofer - Black
I would recommend this to a friendIt’s ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t really make a difference in the sound it wasn’t that loud.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MannieM,
Thank you for taking a moment to review the Samsung HW-C400 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Perfect for Room!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for guiding me to the right sound bar for our Room!
I would recommend this to a friendBetter than adding computer speakers.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought to boost the sound on our secondary TV. I would not recommend this soundbar for anything other than secondary, as it is not convenient, doesn't have HDMI passthrough or ARC, and isn't as responsive to the remote as we would like.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joshua,
We appreciate your feedback regarding available input connections - we'll be sure to pass this along to our product teams.
So we can better understand the remote issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Volume
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible sound. I has to turn the volume way up just to get a whisper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JMills.
Thank you for sharing your review of the HW-C400 Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
NEED MORE BASS
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Brand noce quality but in this item I need more Bass For the movies and music videos
No, I would not recommend this to a friendBrand response from Samsung
Posted .JulioR,
Thank you for taking a few moments to review the Samsung HW-C400 Soundbar.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Happy mom = delicious meals
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jus exactly what my mother needed. She loves it. She says she can hear her shows in the kitchen while she cooks her dinners.
I would recommend this to a friend