Customer Ratings & Reviews
- Model:
- HW-C400
- SKU:
- 6540799
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the HW-C400/ZA 2.0 Channel C-Series Soundbar for its sound quality, ease of use, and good bass for its size. Many find the setup process to be simple, and appreciate the sleek design and reasonable price. However, some customers have experienced connectivity issues and difficulties with volume adjustment. Additionally, a few have reported problems with the remote control and noted the absence of a display screen, as well as hard to read indicator lights.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Spend a little more and get a nicer one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not connect with roku stick controls or samsung tv controller.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RayT,
You may be able to adjust the HW-C400 Soundbar volume using the TV’s remote control used for the TV by adjusting the settings within the soundbar.
This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported. Set the TV speaker to External Speaker to use this function.
1) Turn Off the Soundbar.
2) Push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “Samsung-TV Remote” (Default mode), “Off-TV Remote”, “All-TV Remote”. The LED indicator status changes each time the mode is changed.
Should you need further assistance, please contact Samsung Support at 1-800-SAMSUNG (ask for Soundbars).
~Samsung Solutions
- Cons mentioned:Volume
Is this volume thing a thing?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not an audiophile. But this sounds just fine. What I cannot comprehend is the horrible choice in volume adjustment. Both the remote, with its rediculous tiny sliver like button, to the imperceptibly small increments it moves. I have to hold the button way too long for any adjustment. Really strange choice, in my opinion.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joshks,
I’m sorry to hear that you’re not fully satisfied with the performance of your HW-C400 Soundbar.
If your soundbar is connected to your TV with an optical cable, you can control the volume and mute the soundbar using your Samsung TV's remote.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturers’ remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Sound could be louder
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not as loud as I expected. It does sound more clear than my tv speaker but it’s not loud.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trillsa,
Thank you for taking a moment to review the HW-C400 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong, just didn’t work with this tv, returned it and got the correct one.
I would recommend this to a friendGreat service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a great experience going to the woodland park store. Staff was very friendly and the service was fast and the quality of the product very good.
I would recommend this to a friend- Cons mentioned:Connectivity
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been able to get the system to work veven though the blue tooth is connected between surrondsound and the television.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DarrellM,
I'm sorry to hear of this. We'll need a bit more information to further assist with your specific usage scenario.
Please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my mother and she absolutely lives this thing there is never a day when she doesn’t use it
I would recommend this to a friendGreat Clarity!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can hear clarity with words and do not need to turn it up loudly to do so.....
I would recommend this to a friendFrustrating return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this soundbar with a Samsung U7900 55 inch TV and upon setting it up realized that it does not have an HDMI port, but only an optical port. That was fine until we realized the TV does not come with an optical port, so the only way to connect the two was with Bluetooth, which didn’t work for us. This was after discussion with employees on cyber Monday, so we were quite surprised. We had to return the soundbar and upgrade to a 5.1 system that has an HDMI port. We don’t know how the sound was as we couldn’t use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jaco,
Please know you are leaving a review and a 1-star rating for the HW-C400, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the xxx itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Spot on tv replacement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV with a professional install, hiding all wires and making it a pleasure and easy to watch.
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Remote control
Samsung speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is hard to get rhe remote to work orher than that great speaker.
I would recommend this to a friendBrand response from Samsung
Posted .Sherry,
Thank you for taking a moment to review the Samsung HW-C400 Soundbar.
Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. Pressing it a second time will unmute.
For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ideal for a bedroom i got do to my tv speakers were messing up so i did not need anything bigger and best buy had it on sale
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jonathanwalton,
Thank you for sharing your review of the HW-C400 Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Volume
Samsung sound bar.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker was not as loud of I thought. It will work in a bedroom but not in a big living room
I would recommend this to a friendBrand response from Samsung
Posted .MiriamD,
Thank you for taking a moment to review the HW-C400 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Good quality, quick set up
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, ease of shipping, and the bottom line its a samsung!
I would recommend this to a friend- Cons mentioned:Volume
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible sound and took forever to turn the volume up. I returned and bought a different soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertG,
Thank you for your review of the Samsung HW-C400 Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality sound. I don’t think the sound quality was any better than the TV sound. Several disadvantages, such as no Dolby or Q Symphony compatibility.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DavidD,
Thank you for taking a moment to review the HW-C400 Samsung Soundbar.
Please know that this soundbar does not support our Q-Symphony feature for Dolby Atmos.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Cons mentioned:Connectivity
Not the best
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I connected the bar to my Samsung TV; it worked for a good 2 months. Now every time I try to reconnect the sound bar to my TV, it will work for about 10min and disconnect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi QueD,
Thank you for taking a few moments to review the Samsung HW-C400 Soundbar. I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item keep up the great job buy was easy and fast
I would recommend this to a friendSound bar not far
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent sound bar, but unless I have the volume way up, it’s not much louder than my actual tv and I have troubles hearing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GLENNORAD,
Thank you for sharing your review of the HW-C400 Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works will with my TV, got it just in time for Superbowl.
I would recommend this to a friend