Customer Ratings & Reviews
- Model:
- HW-C400
- SKU:
- 6540799
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the HW-C400/ZA 2.0 Channel C-Series Soundbar for its sound quality, ease of use, and good bass for its size. Many find the setup process to be simple, and appreciate the sleek design and reasonable price. However, some customers have experienced connectivity issues and difficulties with volume adjustment. Additionally, a few have reported problems with the remote control and noted the absence of a display screen, as well as hard to read indicator lights.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Buy while you can
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it’s so good, feel like your in a theatre when you have it full volume and behind you
I would recommend this to a friend - Pros mentioned:Ease of use
Solid soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, good integration, straight forward and works
I would recommend this to a friend - Pros mentioned:Sound quality
Bluetooth soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what its supposed to. Works good but would like for it to work in addition to the tv speakers as well. Not just tv speakers or soundbar.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JosephB,
Thank you for taking the time to review the Samsung HW-C400 Soundbar and appreciate your feedback.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Love itt
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing I recommend this device if you want quality!!
I would recommend this to a friend - Pros mentioned:Sound quality
Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great product for thr price. Cant be beat.
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is amazing, was definitely a good price.
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung C Series 2.0 Channel Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work great. Easy to install. Great value. I would buy again.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker we like Samsung quality! Sounds great for mid size room.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great needed something that would give us extra volume.
I would recommend this to a friend - Pros mentioned:Ease of use
sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.real nice easy to use easy set up nothing more to say
I would recommend this to a friend - Cons mentioned:Connectivity
Sound delays
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well there's no option for an HDMI or any cable connection so the sound was delayed from the TV. We returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your experiences with the HW-C400 Samsung Soundbar. I am sorry to see that there might have been some confusion on the Soundbar's inputs.
The HW-C400 does in fact have the ability to use a Digital Optical Cable, which does need to be purchased separately. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Good price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendJuan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints on my end its workimg beautiful totaly recomend
I would recommend this to a friend- Cons mentioned:Indicator lights
Just doesn't have It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this sound bar. Hard to program. Indicator lights hard to read. Sound is just not right. Would like to return this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello user422527,
Thank you for your review of this Samsung HW-C400 Soundbar. We appreciate you sharing your audio experience with us. Your feedback is very important to us and will be shared with our product team.
Here are some tips to optimize the audio performance to your liking.
By pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Fast installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professionally installed in less than an hour by Nate.
I would recommend this to a friendSound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick delivery, best service. Enjoying the online shopping.
I would recommend this to a friend- Pros mentioned:Sound quality
meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.branding was upside down, no Aux connection. sound was good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BretM,
Thank you for purchasing the new HW-C400 Soundbar.
We appreciate your review and we will share your thoughts regarding the inputs with our product team.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Cons mentioned:Remote control
Not the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote doesnt work. Doesnt come with opical cable. For this price it should be included. Skip this buy. Choose a better sound bar that includes everything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Landlord,
Thank you for sharing your thoughts regarding the HW-C400 Soundbar. Your review will be shared with our product team.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Samsung sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price but description of product wasn’t accurate
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JosephK,
Thank you for taking a moment to review the Samsung HW-C400 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Remote control
sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The. Remote couldn’t turn didn’t turn up volume.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThaiM,
Thank you for taking a moment to review the HW-C400 Soundbar.
If your soundbar is connected to your TV with an optical cable, you can control the volume and mute the soundbar using your Samsung TV's remote.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturers’ remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions