Customer Ratings & Reviews
- Model:
- HW-Q60B/ZA
- SKU:
- 6505164
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the HW-Q60B soundbar's excellent sound quality, encompassing both the overall audio and strong bass response. They also appreciate its ease of use, simple setup, and compact design, which fits well in most spaces. Positive feedback also highlights the soundbar's Bluetooth connectivity and affordability. However, some users have expressed concerns regarding the remote control's functionality and the limited display.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Mike
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound. Looks good in area of TV. We enjoy the quality.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Remote control
Sounds great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Only complaint is that sometimes the remote doesn’t communicate with the device very well.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar fantastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound easy connection to Samsung tv. Fills room with sound
I would recommend this to a friendBrand response from Samsung
Posted .Hi Tom69,
We’re glad to hear that the sound quality of Samsung’s HW-Q60B Soundbar has exceeded your expectations!
Enjoy dynamically optimized audio with enhanced voice clarity when you turn on Adaptive Sound Mode so you can follow along with action-packed games and blockbuster films.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Sound quality
soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, a good buy. For a better sound, buy higher end equipment, I bought this for my bedroom as I have surround sound in the living area.
I would recommend this to a friendBrand response from Samsung
Posted .Hello EugeneW,
Thank you for sharing your thoughts about the new HW-Q60B Soundbar. I am sorry to see that you are not 100% satisfied with your new unit.
You can try manually optimizing your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
– To control the volume of the treble or bass press the TONE CONTROL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons on your soundbar remote.
– Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Best purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the surround sound. Its loke being in the theater
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made all the difference in sound. Can't believe the change
I would recommend this to a friend - Pros mentioned:Sound quality
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty good sound bar. Too bad the Geek Squad installer didn't take the time to show us how to adjust it. Nor the subwoofer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Leem,
Thank you for sharing your review regarding the HW-Q60B Soundbar. I am sorry for any confusion regarding the use of your soundbar!
To assist you in the functions and settings of your new soundbar, you can download the full user manual directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-Q60B under Q Series. You are able to save the manual in pdf format or print it off for easy access.
You can manually optimize your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
To control the volume of the treble or bass press the TONE CONTROL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons on your soundbar remote.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
If the video on the TV and audio from the Soundbar are not synchronized, select AUDIO SYNC in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
With the Surround Speakers connected, select REAR LEVEL and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Cons mentioned:Remote control
Samsung-soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker's work great but the only thing is, is needing to have 2 remotes with you instead of it all being in one remote for the volume.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Danp,
If your soundbar is connected to your TV with either an optical cable or HDMI via ARC, you can control the volume and mute the soundbar using your Samsung TV's remote. The soundbar should also turn on and off with the TV.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturer’s remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Soundbar
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it because tv wasn't loud enough and was good for a couple months, but now mouth moves like 5 seconds before sound.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Nice Spearker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. Works great with my new neoQLED Samsunf TV!
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice system good sound and easy set up. Wireless is a plus.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung and Best Buy work well together
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box version first, it didn’t work properly! Upon looking up on internet a few people had the same problem where once you turn it off it stays off. You had to unplug it to reset it every time Which is extremely frustrating! I returned it to Best Buy and they exchanged it with no problem! After setting it up with my Samsung tv I can say I am not disappointed! It has this really cool feature that links your tv speakers with the bar so you have surround sound. Very crisp sound ! I would recommend this sound bar
I would recommend this to a friend - Cons mentioned:Display
Samsung struck out with this.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From day one the display never lite up on the front and would work when it wanted to. BEST BUY sent it off and a week later they said not repairable. They sent me to the geek squad to find out they gave me a $160 store credit and you can't even touch that model for around $400 now. I bought this in April 2023 and should have taken it back the day it was delivered. And now they replaced it with a Samsung but definitely a lesser quality than the q series.HW-B650 is the replacement and it sucks too. Sound level at 75 and to me i should be hearing it outside and it's only normal sound level.
No, I would not recommend this to a friend - Pros mentioned:Bass, Sound quality
Samsung Soundbar and Subwoofer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and the subwoofer is awesome! Had a little trouble installing. We found we first need to turn on the sound bar, and then the tv. Works well with our Samsung tv.
I would recommend this to a friend Good but not great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product only issues with the connectivity with the TV.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Samsung HW-Q60B Soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should've been wearing a ski mask when I purchased this. The build quality, the sound quality and the ease of hookup and wall installation make me feel like I stole it.
I would recommend this to a friend Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound. Frustrating part is the sync with the TCL flat screen tv. When turning on both the sound bar does not always sync resuting in no sound.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
fine but not fully functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds good but only works with optical cable not hdmi
I would recommend this to a friend Samsung Soundbar plus QLED
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wells. Not a loud as i expected but works well enough. Wireless sub is a plus. Does work well with my samsung QLED
I would recommend this to a friend- Cons mentioned:Display
Best buy products & "protection plans" are a joke.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar absolutely sucks, went out twice on me, display was the first thing to go. I even got the best buy warranty which I advise DO NOT GET cause even after the second time sending it back, they claim all the sudden there is a foreign liquid substance inside and that immediately voids the warranty. Pretty sure they couldn't fix it and that is their way of getting out of having to replace it. If there was a substance, it could have gotten inside from anywhere through transportation. Best buy sucks!
No, I would not recommend this to a friend