Customer Ratings & Reviews
- Model:
- HW-Q60C
- SKU:
- 6535892
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the HW-Q60C soundbar's amazing sound quality, ease of use, and strong bass. Many appreciate its sleek design and seamless compatibility with Samsung TVs, particularly when using Dolby Atmos and Q-Symphony features. Some users found the setup straightforward, while others experienced occasional connectivity issues. A few customers noted challenges with volume control.
This summary was generated by AI based on customer reviews.
Better than the TV but that's about it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to my $170 Logitech computer speakers, this is lacking in almost every category. Bass: Even with the sub level all the way up, Bass set to +6, and EQ set to try and maximize the response, it seems to cut off at a pretty high frequency. This leaves you with wanting to keep it centered in the room because you can hear where it is place. EQ, lowest frequency adjustment is 150hz. I would expect no less than 80Hz but by the sounds of it, it might cut-off above 80, making the above mentioned "sub"woofer more of a mid-bass box. It says that it is compatible with SmartThings but my phone's app couldn't find it after many attempts and resets. Samsung S24 Ultra I don't write many bad reviews but I feel that I either got something defective or people are only praising this because it sounds better than the built-in speakers. This is going back, sadly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mugs,
Thank you for taking a moment to review the Samsung HW-Q60C soundbar.
You can try a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
To manually register you device to smart things try the following steps.
1. Launch Smartthings app and tap add.
2. Tap Device.
3. Tap by device and select AV.
4. Select Samsung
5. Select Agree.
6. Tap Start
7. Select Location and Room.
8. Wait until the Samsung Soundbar is registered with your Samsung account.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If your soundbar fails to update or is experiencing problems, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM -12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money a great buy Came on timeWell package
I would recommend this to a friend Samsung- Q-Series
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm glad I went with this product. As a first-timer, I knew nothing about speakers, but thanks to the gentleman! He knew what he was talking about and explained thoroughly when it comes to knowing the different speaker types.
I would recommend this to a friend- Pros mentioned:BassCons mentioned:Volume
Waste of materials and brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good upgrade for TV speakers, low in volume it doesnt get loud, this maybe good for bedroom use if you are watching at night and want a little bass
No, I would not recommend this to a friendBrand response from Samsung
Posted .RCpogi,
I’m sorry to hear that you’re dissatisfied with the performance of your HW-Q60C Soundbar.
Here are some tips to manually optimize your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
To control the volume of the treble or bass press the TONE CONTROL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons on your soundbar remote.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
Press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung On Top
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Soundbar is elite and half off for Black Friday was a no brainer. Samsung leads the industry when it comes to TVs and related technology.
I would recommend this to a friendHas bugs and connection issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has connection issues randomly. Randomly becomes out of sync with power cycle of TV. Dolby Digital audio is out of sync and the adjustments don’t seem to fix it. It’s okay. But it has bugs and issues. The lower tier soundbars are much better from experience
No, I would not recommend this to a friendsmall and simple
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality was great for the money. Works well on the covered outdoor patio tv.
I would recommend this to a friendSound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar I purchased is a very stylish looking bar. I really like the way it looks with my new 65in. TV I purchased for Christmas from Best Buy.
I would recommend this to a friendOld timer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales representative helped a lot. He was able to show me the difference in other units so the choice that fit our budget was great.
I would recommend this to a friendGreat product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this sound bar for 4 years now I have no complaints .
I would recommend this to a friendWorth the Price if it is on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for 50% MSRP. Bought it alongside a Sony 4k TV. The setup was a challenge at first and had to search up in YouTube on how to properly set it up. Once it got connected, the audio experience is amazing.
I would recommend this to a friendPerfect sound for the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad i bought the Q60! My LG stoped working. Went online for a few hours. Went to Best Buy and looked at the Q60 never looked back.
I would recommend this to a friend- Cons mentioned:Volume
Hush hush
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noy nearly as efficient as my older (and cheaper) sound bars. Disappointing in that volume must be constantly cranked up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RoyC,
Thank you for taking a moment to review the HW-Q60C Soundbar.
You can manually optimize your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
To control the volume of the treble or bass press the TONE CONTROL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons on your soundbar remote.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
Press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound bar i have ever seen go to best buy to buy all you appliances, they're good staff and welcoming
I would recommend this to a friendGreat sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG this sound bar is what I have been looking for and I love everything about it well done Samsung
I would recommend this to a friend- Cons mentioned:Connectivity
Only Connected Via Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself and sound isn’t bad. The fact it is not connecting to the TV after spending time reading online guides and what not is very frustrating. It worked great for a while 5 minutes then wouldn’t connect via ARC. I am really saddened that it seems my older sound bar works better than this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CMOHR54,
Thank you for purchasing the Samsung HW-Q60C Soundbar and sharing your review. This is definitely not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
A little disappointed in Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm having problems with soundbar not coming on when I turn on tv. I've replaced HDMI cables, disconnected and started over, again and again. Getting irritated!!!
I would recommend this to a friendBrand response from Samsung
Posted .Hello lucky48,
Thank you for your review of the Samsung HW-Q60C soundbar.
In all configurations (Optical, Bluetooth, ARC, and Wi-Fi) when the TV is turned ON, the Soundbar will turn ON. If your soundbar is not turning on, it could be due to another reason. For example, if the Soundbar was used to connect to another device (say a smart phone), then it will remember the last device (smart phone) and wait for a command from that device (the smartphone) and ignore the TV ON command.
You may want to try using a HDMI-ARC connection to the TV. When the TV turns ON, it will send a command to turn on the Soundbar and forces the source on the Soundbar to change to HDMI-ARC. This would make the Soundbar change the source from the prior state it was in.
If you need additional help, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Remote nonfunctional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good when connected to the Bluetooth on the Q-Symphony on Samsung 80 TV but the sound bar remote is nonfunctional
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rick,
Thank you for sharing your experiences with the HW-Q60C Samsung Soundbar and it's remote.
So we can better understand your issue, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Great soundbar. Decent bass!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great soundbar, we also added the speaker kit from samsung that connects via bluetooth. Great purchase overall.
I would recommend this to a friendSound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gentleman that helped me was very informative and the sound bar that I bought was very easy to install
I would recommend this to a friend
