Customer Ratings & Reviews
- Model:
- HW-Q60C
- SKU:
- 6535892
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the HW-Q60C soundbar's amazing sound quality, ease of use, and strong bass. Many appreciate its sleek design and seamless compatibility with Samsung TVs, particularly when using Dolby Atmos and Q-Symphony features. Some users found the setup straightforward, while others experienced occasional connectivity issues. A few customers noted challenges with volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Incredible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound bar we’ve ever had works with the tv to produce to best sound possible
I would recommend this to a friend - Pros mentioned:Ease of use
This soundbar rocks!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easiest setup for a soundbar ever! Practically walks you thru every step!
I would recommend this to a friend Best buy products reveal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase of a ready made product that goes perfectly with my Samsung TVs.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy setup and excellent sound… bought this to go with my new Samsung TV
I would recommend this to a friend - Pros mentioned:Bass
Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this soundbar! The bass is great! Literally can feel the bass in the walls!!
I would recommend this to a friend - Pros mentioned:Sound quality
Mr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid sound! Makes my tv sound like a hifi stereo!
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great system so far! Sounds great. My son set it up without problems
I would recommend this to a friend - Pros mentioned:Sound quality
Mrs SharonKing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great! Kevin and Daniel hooked it up in a flash!
I would recommend this to a friend - Pros mentioned:Sound quality
My soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great features for the price, sound amazing with great settings
I would recommend this to a friend - Pros mentioned:Sound quality
Great soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar has amazing sound! Would definitely recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, not as good as surround sound, but still good.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung Q60c sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI e-arc connection constantly drops. Sounds amazing in the right room setup though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TekGueye,
Thank you for purchasing the new HW-Q60C Soundbar. I am sorry to see that your out-of-box experience has not been ideal. Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
There are a few steps you can take to troubleshoot your Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, with the Soundbar on, press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
Lastly, make sure that you are running the latest software available to your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-Q60C under Q Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Pros mentioned:Sound quality
Never again! Don't buy Samsung Sound Systems!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this soundbar at Best Buy because our 85" TV is Samsung. From the beginning, when it worked it was great sounding! But is stopped working. The Samsung help desk suggested to download a patch to the software. That worked for a few days and now it makes us accept a wireless connection although we have a HDMI arc. Never again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TheresaB,
Thank you for sharing your review regarding the HW-Q60C Soundbar. I am sorry to see that your experiences have not been ideal with your purchase.
There are a few steps you can take to troubleshoot your Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, with the Soundbar on, press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If you are still experiencing issues with your Soundbar, please contact Samsung Customer Service. Please know that we are here and happy to help you. I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
selling an item as good when it is not
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased an open box item that was sold as good by best buy; when i went to pick up, it did not have the essential accessories like 24v powe adapter, power cable and remote; i asked for those and best buy refused to honor their stated commitment; they di not stand behind their cimmitnents;
No, I would not recommend this to a friendMissing remote!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt come with a remote, luckily the TV hooked to it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for purchasing the Samsung HW-Q60C Soundbar. We appreciate you sharing your feedback regarding parts missing from your recent purchase.
If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you.
If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Piece of trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected returned the same day! Will never buy Samsung again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KeilaT,
Thank you for your review of the Samsung HW-Q60C Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
None
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this product the quality of sound sucks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your review of the HW-Q60C Soundbar.
You can manually optimize your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
To control the volume of the treble or bass press the TONE CONTROL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons on your soundbar remote.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
Press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
