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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 431 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are delighted by the superb sound quality and powerful bass of the HW-Q850D/ZA soundbar, frequently praising its ease of setup and user-friendly controls. Many appreciate the immersive Dolby Atmos experience, although some users experienced minor connectivity challenges with the rear speakers. Despite a few reported issues with wireless functionality, the overall positive feedback highlights the system's impressive audio performance and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 431 reviews
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Not disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and very easy setup. Using it with my Samsung Frame tv and enabling the Q-Symphony option took the sound to another level.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound great and the installation was easy. i wish the two-side speaker was wireless Bluetooth

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Absolutely Outstanding Music System – 5 Stars!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am beyond impressed with the Samsung music system! The sound quality is crystal clear, with deep bass and perfectly balanced mids and highs that bring every song to life. It seamlessly connects to my devices, and the user-friendly interface makes operation a breeze. The sleek, modern design fits perfectly into any room decor. Whether I’m hosting a party or relaxing with some soft tunes, this music system delivers every time. A true masterpiece from Samsung – highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    mostly good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound was good, good quality overall. HDMI connection wasn't reliable. maybe have been due to unit being open box deal.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part. Great so far. I was happy with my previous, cheaper sound bar, but it suddenly quit allowing me to control it through my Apple TV and Samsung tv. This one is awesome! Everything works great and it sounds like a movie theater when it’s turned up loud. When the tech tested after install, he asked if I had 2 subwoofers! I don’t, LOL. Not too impressed with the Q-symphony feature, so I don’t use that part. Only complaint would be the soundbar controls are hard to see and the menu sucks on the tiny LED control screen.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    make it as if a foreigner has written it This HW-Q850D/ZA 7.1.2 Channel Wireless Dolby ATMOS Soundbar is very amazing, and I give 5 stars with no doubt. The subwoofer sound is so powerful and deep, it makes movies and music feel so alive. The surround sound is very beautiful, like you are inside a cinema at home. Connecting to my TV and Wi-Fi was very easy and fast, I had no trouble at all. I enjoy very much the clear voices and strong bass, and this soundbar makes my room full of real theater feeling.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Excellent sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable sound. Deep bass. Great surround sound. Setup was easy and controlling the soundbar settings from the phone makes it just that much better. More than I wanted to spend, but once I heard it in my home, I was satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing quality sound and production.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NICE! This setup is AMAZING. It is important to get the satellite speakers at the right height and angle and make sure you get the settings and EQ calibrated and you will be sure to LOVE THIS. Sounds amazing and crisp. Most other soundbars I have had in the past are either too loud or too quiet and then you have to constantly adjust the sound. This does not have that issue and you can get it perfect for your area. HIGHLY RECOMMEND

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Samsung soundbar a good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I samsung soundbar is nice system and works great for me. If you have a samsung phone you can control the system with your phone. The movies sounds great. I got a great buy and best buy was very helpful in the process. The only reason for 4 stars was to get full benefit of the soundbar is you need a samsung tv. Buy it was a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Big sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic (big) sound and easy set up. Just be aware that the rear speakers are not 100% wireless. There is a wireless connection to the main unit. It is a reciever that must be plugged into a standard wall outlet for power and then it is connect to the rear speakers by standard speakerwire (which is included). Very happy with the sound!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Excellent sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Engulfs the whole room. Very easy setup and very happy with the price.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Must buy for any lg tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Easy setup. I might like the sound bar more than the actual tv

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Rear speaker

    Rated 4 out of 5 stars

    Amazing Quality Sound System!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker system delivers incredible sound! Movies with Dolby Atmos feel just like a theater experience. However, I decided to return it since I preferred wireless rear speakers and ultimately went with the HW-930D, which also offers amazing quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great system

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If its so great, then why didd I give it 4 stars? Because the set up is ANNOYING. Got this as an upgrade from a 2 channel sounbar & subwoofer that was ok on my 2014 LED Samsung to go with my new S95C OLED. Had to download the user manuel. Could not get the subwoofer and rear speakers to sync for the longest time. Apparently...an "up" caret on the remote no longer means UP! The remote doesn't have much, if any, explaination so I had been pressing the wrong thing to enter ID sync. Was going to repack and return as I thought it was defective. Second issue is the right rear speaker seems to lose sound from time to time. BUT...overall, its a decent set. I purchased an excellent condition open box unit so saved a little but I really wonder how many have been returned as "defective" because they too were pressing the wrong thing. SMH...

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Well worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound quality and ground shaking bass. Excellent for music and films. Obviously there are high quality soundbars and sound systems but this will be more than adequate for most people

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Works great, but not as seamless across brands.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works flawless and automatically connects with a Samsung TV using Bluetooth. The Bluetooth is not automatic when you use it with an LG TV, but still great sound nonetheless.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup, Sound quality

    Rated 5 out of 5 stars

    Great surround sound.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked it up when i saw that it was on sale at the store. Really easy to set up, and great surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The sound gave this movie buff tears

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially bought the surround sound 2.1 back speakers to add to my existing Samsung soundbar, cause I didn't want to spend a lot on a completely new setup but it didn't meet my expectations, so I returned it and got the Q850. After a quick setup, I was ready for the experience. Let me tell you, there are many movies to test this on, but nothing compares to the mission scene from "Top Gun: Maverick." I put on the movie and fast-forwarded to that scene, and the little tear that came to my eye was genuine. This purchase was worth every penny. A week in, it's still amazing. Playing video games has never sounded better, and even shows with dialogue sound great. Hearing someone walk into a café behind the actors makes you feel like you're really there. This was money well spent. I highly recommend it to anyone who already has a Samsung TV for the full Q surround experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier with this Samsung speaker system! The sound quality is truly outstanding — rich bass, crystal-clear highs, and a perfectly balanced midrange. Whether I’m watching movies, listening to music, or hosting a get-together, the performance is consistently flawless. The sleek, modern design fits beautifully with my home décor, and setup was incredibly easy, even for someone who’s not super tech-savvy. The only small improvement I would suggest is offering longer cables for the rear speakers, as they were a bit short for reaching the back of my room. Other than that, this system is absolutely fantastic. Highly recommend to anyone looking for premium sound and reliable performance!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Pleasantly surprised and satisfied!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is surprisingly very good!! Setup for everything was quick and easy! Sounds are crisp, and the subwoofer delivers deep thunderous bass when watching movies. Very happy with this purchase!

    I would recommend this to a friend
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