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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 413 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the superb sound quality and powerful bass of the HW-Q850D/ZA soundbar, frequently praising its ease of setup and user-friendly controls. Many appreciate the immersive Dolby Atmos experience, although some users experienced minor connectivity challenges with the rear speakers. Despite a few reported issues with wireless functionality, the overall positive feedback highlights the system's impressive audio performance and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 413 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Well worth it!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound quality. Well worth the money spent. Immersed in sound when watching a movie. No need to go to the theatres with this soundbar. The subwoofer provides the perfect amount of bass. If you are looking to upgrade your home theater system, this is the affordable way to do so.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Samsung soundbar with speakers and subwoofer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound from this soundbar with subwoofer and two satellite speakers is fantastic. Great range from treble through base, good separation with surround sound. Easy to use and set up - absolutely great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The sound gave this movie buff tears

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially bought the surround sound 2.1 back speakers to add to my existing Samsung soundbar, cause I didn't want to spend a lot on a completely new setup but it didn't meet my expectations, so I returned it and got the Q850. After a quick setup, I was ready for the experience. Let me tell you, there are many movies to test this on, but nothing compares to the mission scene from "Top Gun: Maverick." I put on the movie and fast-forwarded to that scene, and the little tear that came to my eye was genuine. This purchase was worth every penny. A week in, it's still amazing. Playing video games has never sounded better, and even shows with dialogue sound great. Hearing someone walk into a café behind the actors makes you feel like you're really there. This was money well spent. I highly recommend it to anyone who already has a Samsung TV for the full Q surround experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing, great addition to the Samsung OLED TV. Very easy hook-up. The rear speakers have a wireless hub you plug in however you have to connect wires from the hub to each rear speaker which isn’t true wireless in my eyes. Overall thumbs up!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and sounds great! Lots of bass!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds amazing and pairs well with S90D TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing for the price. Dolby Atmos works and sounds great on 4K BR disks. I paired this with a Samsung S90D tv to update my home theater and am really impressed with how it the sound bar integrated seamlessly with the tv. A word of caution though on BB open box descriptions. DONT'T TRUST THEM!! Mine was suppose to be "Excellent" open box and it was not like new. it was missing parts and pieces and the sub had a small chip on the it so be cautions about the open box items. Anyway, I won't ding the sound bar for this because that's not on Samsung. For the $550 I paid for this sound bar I don't think there is anything better. IT SOUNDS AMAZING!!!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Compact Complete audio system packs quite the bass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome replacement of my Sony system. This offers amazing sound, booming bass and never drops the connection to the input. It's an amazing value if you got it for black Friday, like I did. We had the Sony for nearly 3 years and this is far superior in every way.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Bar, Poor Rear Speakers

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main soundbar is pretty impressive. Loud, great clarity, good (but not overwhelming) bass that doesn't sound muddy/muffled, also thanks to the easy Samsung app for EQ controls. My problem comes with the rear speakers. After owning this system since January 2025 (6 months now) and watching countless shows and movies, listening to music and playing games, I can confidently say the rear speakers are incredibly lackluster and disappointing. They completely lack bass, and when connected to a powered TV and the system is turned on, they have a faint hiss if you listen closely, which isn't the case with the main soundbar. To be honest, for the nearly $1,100 I paid for this system, I regret my purchase and wish I spent more on the Sonos Arc. At least then, I wouldn't be hyper-focused on the mediocre rear speakers. If you plan on only buying the soundbar + woofer, I highly recommend!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jemowonder,

      Thank you for taking a moment to review the HW-Q850D Soundbar.

      Please know, there are various settings you can adjust to improve your experience with the rear speakers.

      You can adjust the volume of the rear speakers by using the remote included with the connected soundbar. Press the CH LEVEL button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

      Additionally, make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If you are using a format such as PCM, you may experience decreased volume to the rear speakers. Select Bitstream, Auto, or Pass-Through as these settings will allow the TV to send the correct channels to the rear speakers.

      I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • Live Chat with an agent
      • Manuals, Software, & Warranty Info

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great line up of premium sound bars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’ve never tried Samsungs line up of sound bars. You don’t know what you’re missing. Great sound and easy of use. Easily adjust sub, rear speaker volume right from remote. Smart devices utilize existing remotes to operate volume as well

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect sound system!! Easy to setup, and great quality!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Buy It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great soundbar system! The subwoofer gives a solid and rich immersive sensation to sound. Easy to setup. Works great with our Samsung TV!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I bought a soundbar was to make voices clearer and easier to understand. It does that and so much more! The subwoofer is amazing. I also like that it intergrates with my new TV to make the sound even better (Q symphony).

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung q series soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really pleased with the overall performance of this product. Samsung delivers on quality and this definitely pairs nicely with my S90c. I would recommend this to anyone looking to improve their home theater at an affordable price.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Quality soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality paired within seconds to my Samsung tv. subwoofer and rear speakers setup was done just as quick. Adjusting sound field was very easy with the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Volume

    Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I say it’s loud it’s loud be careful if you live in an apartment like my self the sub will shake the whole house

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome and functional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! Works well with Samsung TV speakers and great level of control through the SmartThings app (e.g. adjusting levels, stream music, dropping in when away, etc.). The sound is awesome and the "quiet" feature is a great touch, where only the back surround speakers play sound when you don't want to wake up everyone in your house or your neighbors; which these speakers can easily do!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    HDMI port started cutting in and out after 6 month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker worked great for 6 months. Had it connected with HDMI cable. Now that cuts in and out so I run it though WiFi with no problem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I absolutely love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired with my samsung TV, this is amazing! Sometimes the surround sound startles me when a background noise comes through the speaker. I haven't been able to play it on full blast yet because it starts vibrating my house at around level 47 when listening to music. My only problem is I don't know how to work the remote and all the features it offers but I'm learning.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best System Ever!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best System Ever!! Bought it on Black Friday as an upgrade to my current system and it did not disappoint! Great Bass, clear sound, and with wireless rear speakers that I can place anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is crisp, clear, and surprisingly powerful. Dialogue stands out, and the bass adds a nice punch without being overwhelming. It’s easy to set up and instantly makes movies, music, and games feel more immersive.

    I would recommend this to a friend
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