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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 431 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are delighted by the superb sound quality and powerful bass of the HW-Q850D/ZA soundbar, frequently praising its ease of setup and user-friendly controls. Many appreciate the immersive Dolby Atmos experience, although some users experienced minor connectivity challenges with the rear speakers. Despite a few reported issues with wireless functionality, the overall positive feedback highlights the system's impressive audio performance and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 431 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Samsung surround sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is awesome. The sound quality is excellent with the two satellite speakers. It is truly a surround sound and the subwoofer thumps

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Great System for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with purchase, sound is great and set up was easy, would only buy on sale though then it is great deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound is awesome, highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the surround system August 2025 and connected it to our Samsung TV. The sound is absolutely amazing, it connected to the TV without any issue. The system will also connect to our iPhone for streaming tunes. I am very impressed with this system and highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wow! I love Samsung.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My partner and I wanted to upgrade our living room and definitely only ever buy Samsung TVs, but we found the sound bar on sale and it is excellent quality and audio. It’s great to capitalize on the Q Symphony feature that Samsung TVs and Samsung sound bars offer. Greater sound stage is the biggest reason why.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 4 out of 5 stars

    Nice sound easy set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was very easy and quick. The sound is really nice with good base. I like the clear vocals option so I don't miss lines all the time. Works with my LG tv well

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Samsung sound bar excellent sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product easy to setup the sound is perfect paired with Samsung TV symphony is amazing and Dolby atmos

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Great soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and easy set up. Upgraded my old soundbar to get surround sound. This really sounds good. Worth the price for awesome sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this sound bar system, and I must say, the sound quality is absolutely amazing. The clarity and depth of the audio are exceptional, making every movie, song, and show a truly immersive experience. Whether it's the deep bass or the crisp highs, this system delivers fantastic performance across the board. It's a game-changer for anyone looking to elevate their home audio experience. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best soundbar I've ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this item, and I must say it's like brand new for an open box in excellent condition! The setup was easy, and the sound quality is amazing. It's like I'm sitting in an actual movie theatre. This soundbar is highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Volume

    Rated 5 out of 5 stars

    Awesome Sound bar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music never sound so good. Bought this to replace a Sony unit. I love it. It’s very loud and perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth every penny.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relatively small unit with big sound. eARC, 4K passthrough, and true surround sound. Not simulated surround sound are the top reasons for this purchase. So far I am very happy with sound quality and clarity. My wife is excited about the sound and lack of cables coming from the front of the living room.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how the sound travels differently thru the different speakers around the room, making the room feel like a small movie theather. The bigger speaker is a little bulky, a little bigger than a shoe box, but it doesn't bother me. The box for this was huge and very well protected.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound Bar

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working great. We had to call the hotline at first to get it setup. It gives good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Volume

    Rated 5 out of 5 stars

    Sound Bar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s sounds great good quality.. It’s loud enough for the price its worth it…

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Pound for pound best Samsung soundbar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great soundbar for the price, especially if you pair it with a compatible Samsung TV. I'm using mine with the S90D, and the movie watching and gaming experience is incredible. What I like most about it is how powerful the subwoofer is and that the surround speakers aren't distracting when watching normal content like TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar was good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung sound bar with excellent sound, It was good

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Amazing syncing and sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy lookup and great sound.not bulky and easyto use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound especially with atmos, subwoofer seems quieter than expected. Wish it had the 9500s upfiring rears.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to connect and the sound quality is absolutely great. I got a great price for the subwoofer plus surround speakers

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    The Bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up is fairly east. Directions are not clear on getting the bluetooth done. Great Sound. The sound bar and the Samsung TV are not always in synch. Have to adjust the connection almost every time I use it.

    I would recommend this to a friend
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