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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 424 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are satisfied with the HW-Q950A soundbar's exceptional sound quality, easy setup, and immersive Dolby Atmos experience. The bass and surround sound are particularly impressive, and the rear speakers enhance the overall audio experience. While some users find the price to be high, many believe it is a worthwhile investment. The top display and Alexa integration could be improved, and the remote control needs some enhancements.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 424 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good system

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is awesome. Really gives you a good surround feel when watching Dolby Atmos content or playing video games with it. Just wish the bass was better.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Awesome Sound Bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing system. The Dolby Atmos with this is ridiculous

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Easy to set up. Great for movies.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is pretty epic! It really is like being at the movies, when you watch content that has been produced in Dolby Atmos. Even content that is produced in dolby 5.1 sounds really good! This is a must for Samsung users who are building out a smart home as Alexa is built into this device!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simple setup, great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar package was a HUGE upgrade from regular TV speakers. I upgraded my TV, then added the sound bar to go with it. I went from no subwoofer and no surround sound speakers to the whole works. Pairing the subwoofer and surround sound speakers to the sound bar was easy, and everything sounds incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Sound Bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very good for a sound bar. It's never going to be as good as a component system, but it's great for what it is. For how expensive it is, I wish it had more customization. I'm running everything through my TV and then connecting to the sound bar through eARC and haven't had any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The truly ELITE soundbar has arrived!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When someone scoffs at a soundbar, saying they will never compete with an actual surround sound system, they clearly have not listened to this bad boy. It matches most, more expensive, systems without breaking a sweat!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Great Sound Bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound bar, easy to set up. I purchase as open box item that was supposed to have all necessary items, but could have minor damage. I got the store demo model that didn’t have the remote or hdmi cord. Best Buy gave me a small break for the missing remote, but nothing for the missing hdmi cord. A bit disappointing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Flawless Audio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best Speakers I've ever owned. I was looking at this vs the Sonos but this was rated slightly higher by Rtings and was just a bit cheaper.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Blown Away!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before this sound bar system o had the Vizio 5.1.4 Dolby Atmos set up, and while that was good… this one is just insane. Incredible sound and amazing 3D bubble of Atmos. The bass can be a teeny tiny bit better but overall it’s an amazing System. highly recomendable!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Broke in 2 days.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to give this 5 stars. I really do. The sound, when working, is amazing. The sound truly does come from all around and it is rich and full. But now the bad. I had this soundbar set up for 2 days and one speaker suddenly popped and started cracking. It took me speaking to Samsung twice before they told me it was a hardware malfunction and that I need to send it in to the repair center. Prior to this I tried to speak to a Best Buy agent who suddenly said she couldn’t help and transferred me right at closing time so I never got through. So I sent my speaker to Samsung. The agent told me I only need to send the speaker. After about a week they said they need the soundbar too. They never told me this. So I sent them the soundbar. I then get an email saying their repairs are falling behind. I literally only had this for a few days and I spent SO much money on this. It is ridiculous and I will never buy from Samsung again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mmmpopp!

      Thank you for your review of the Samsung HW-Q950A Soundbar System. Your feedback is appreciated and important in helping us provide crucial factors regarding customer satisfaction.

      We hope that, despite this incident, you would consider Samsung in the future, and stop by your local Best Buy to experience in person the impressive audio performance of our soundbars.

      Should you ever decide to give Samsung audio products another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Contact us at: 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals, Software, & Warranty Info

      We hope to regain you as a customer in the future.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound bar, with an equally amazing sound.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound bar, with an equally amazing sound. It is impressive to see how good sound bars have become in terms of sound quality. The reviews did not lie when they said this sound bar is just as as good a dedicated (low-mid tier) wired home theater system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommended.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended. I can feel the sound quality improved significantly. But the ease of use is not very good because you need to manually turn on your TV's eARC (I guess if your TV is not a Samsung one) in order to use it. Spent a few minutes to figure that out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for a home theatre.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has awesome sound. My wife gets mad at me because she can hear it in the bedroom. It's great in home theatre sound. I do not have buyer's remorse with this sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and seamless integration with a Samsung TV. The only drawback is that you have to discover on your own that a 4k HDMI cable is needed to connect with the ARC ports in order to enjoy Dolby Atmos. Only a standard HDMI cable is included.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 2 out of 5 stars

    Lacking bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure this is better than the 950T. The highs are great definitely immersed in Dolby atmos. But and here’s the deal breaker there is no bass! I have the bass turned up and can barely hear it definitely can’t feel it. And bass is definitely a part of being immersed in content your watching. The app is ok can’t control much of the functionality of the bar. For that u have to use the remote and stare at a small screen on top. The app doesn’t tell you what kind of content is being played. U have to get up and look on top of the bar. If you turn bass enhancement u get a tiny bit more bass but it turns off the rears??? Haha I can’t believe it. I’ve tried the sonos arc system it’s ok not enough atmos. I can say the best sound bar is definitely the JBL 9.1 strong bass highs and strong atmos for right now but it’s definitely older technology. Will I be returning the sound bar? Yes

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jason,

      Thank you for your review of this Samsung HW-Q950A Soundbar System. We appreciate you sharing your audio experience with us. Your feedback is very important to us and will be shared with our product and design teams.

      There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
      1) Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.

      2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.

      For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

      If there is anything we can do to improve your sound such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at:

      1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info

      ~ Samsung Ambassador Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best home speakers for music and movies

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound, great quality, the speaker came with a blown subwoofer, customer service was able to replace the subwoofer within 2 days and after that, no more issues.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound rears don’t work when watching movies

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good but for some reason I can’t get the rear speakers to play when I’m playing movies. They work when I play music. If I can’t fix it I’m going to return it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Andrew!

      Thank you for sharing your feedback on the HW-Q950A soundbar with rear speakers. Your experience regarding lack of sound from the rear speakers is very important to us. If you set the sound mode to SURROUND, GAME PRO, or ADAPTIVE, you will get surround sound effect from the rear speakers.

      Should you still experience issues with your rear speakers, please reach out to Samsung Customer Support so we can better investigate your issue and provide you with troubleshooting assistance or warranty service.

      1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1. More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2. Manuals & Software
      3. Warranty Info
      4. Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant, read reviews that say the subwoofer was weak. I have to say i am very pleasantly surprised. This sound bar is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung surround system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sounbar is amazing!!! The surround feature is crystal clear and instructions for set up are easy to follow. I have a large family room and the sound fills the space. Excellent product

    I would recommend this to a friend