Customer Ratings & Reviews
- Model:
- HW-Q950A/ZA
- SKU:
- 6462571
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the HW-Q950A soundbar's exceptional sound quality, easy setup, and immersive Dolby Atmos experience. The bass and surround sound are particularly impressive, and the rear speakers enhance the overall audio experience. While some users find the price to be high, many believe it is a worthwhile investment. The top display and Alexa integration could be improved, and the remote control needs some enhancements.
This summary was generated by AI based on customer reviews.
Awesome sound but there’s better values out there
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for the Vizio. M512-H6, because they’re pretty much the same in terms of audio for a grand less. Just lacks the bells and whistles like AirPlay and Voice Assistants.
No, I would not recommend this to a friendSamsung soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these speakers so far. Have to find good rear speaker stands to fully experience these speakers, but so far, so good. Have no complaints, other than price.
I would recommend this to a friendWow!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a Bose owner for over 30 years and was hesitant to buy anything else, until I listened to this system. A great product at a great price.
I would recommend this to a friendGood at everything except for gaming.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, but its not great for gaming because of latency.
No, I would not recommend this to a friendSamsung - HW-Q950A 11.1.4ch Sound bar with Dolby
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - HW-Q950A 11.1.4ch Soundbar with Dolby Atmos - Black is a great product and I am very satisfied with it.
I would recommend this to a friendAMAZING Experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had excellent service from the beginning. Selecting the television and sound system that suited my needs.
I would recommend this to a friendSurround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the system got a great deal on the price was outstanding installations good
I would recommend this to a friendEasy to set up, got for Black Friday
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to set up! Box is definitely quite heavy though so make sure you prepare for that.
I would recommend this to a friendGreat sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.11 channels in a soundbar with rear? Like being at the theatee but at home and enjoyable
I would recommend this to a friendSamsung Sound System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad installed my sound system today. I am very pleased with the sound of it.
I would recommend this to a friendSound system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound system works well in my living room with qn90a tv bought as combo
I would recommend this to a friendBrand response from Samsung
Posted .Hello Happy!
Thank you for purchasing the HW-Q950A Soundbar and we're glad to hear that the sound quality of the Soundbar exceeds your expectations!
The HW-Q950A has Samsung’s Auto EQ Technology built in. The Soundbar uses a microphone mounted in the subwoofer to detect and correct low-frequency response peaks caused by the room dimensions and the subwoofer location. The result will be a more neutral overall low-frequency response.
• Subwoofer should be placed with a minimum of 3” clearance from each side to the nearest boundary.
• You must keep the room as quiet as possible while operating the Auto EQ tuning.
• Do not use any buttons until the Auto EQ tuning is complete.
• Auto EQ tuning takes about 2 minutes.
• During Auto EQ tuning, there is no sound from the Soundbar’s main unit and rear speakers.
If you are using the function for the first time:
1) Press the (Sound Control) button until Auto EQ is selected.
2) Press the Up/Down buttons to select Tuning, and then press the button.
3) Tuning will start, and the progress appears in percentage.
‒ To cancel tuning, press the Up, Down, Left, Right or button, and then press the button to confirm.
‒ If the tuning is failed, LED blinks in red.
‒ If the tuning is successful, LED blinks in blue.
If you have done the tuning process:
1. Press the Sound Control button until Auto EQ is selected.
2. Press the Up/Down buttons to select Tuning, and then press the button.
3. Press the Up/Down buttons to select one of the following options.
‒ On: Turn on the previously tuned EQ settings.
‒ Off: Turn on the default EQ settings.
‒ Tuning: Start the tuning process again.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Cobra
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ohhh this sound! It’s amazing!! Very impressive!!!
I would recommend this to a friendAwesome Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband loves it. He has been blaring music videos and movies non stop
I would recommend this to a friendMr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is great item I love it my family enjoy it I recommend to every
I would recommend this to a friendSpeakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers answer all questions and the job was done beautifully.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good and quality is good too… I wish to get more
I would recommend this to a friendSamsung - HW-Q950A 11.1.4ch Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - HW-Q950A 11.1.4ch Sound bar with Dolby Atmos - Black
I would recommend this to a friendLoud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Personal information about the need to get a new sound
I would recommend this to a friend- Pros mentioned:Setup
Not worth the headache
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I looked at all the sound bars and this one seemed like the best, I was wrong. Set up was simple but I could never sinc up the satellites or woofer. Called Samsung customer service and they couldn’t either. They advised to return it, I bought LG very happy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi OhHappyDay,
We appreciate you sharing your experience with us and detailing the issues that have led you to return your HW-Q700A. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
RETURNED - GETTING NEW AV RECEIVER INSTEAD
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't often write reviews but this soundbar was so disappointing I felt I needed to. I purchased this item to replace an existing surround sound system (Klipsch speakers and subwoofer) after the AV Receiver died (Onkyo). The thought of going to a wireless system and eliminating some clutter was appealing. We did A LOT of research before deciding on this system, and one of the deciding factors was the high reviews it received. Another was that Samsung apparently purchased Harmon audio at some point, and the assumption was that audio expertise would be applied to their products. Well if it was, you would never know it. The setup instructions were virtually useless. We had to resort to searching Youtube videos for nearly everything. One rear speaker wouldn't pair and we finally found a Youtube video that explained how to reset the soundbar, which eventually led to a successful pairing. Even Samsung's website didn't explain it. The final straw was the actual sound produced from the speakers. The soundbar itself seemed like only a louder version of our Samsung tv speakers (and audio doesn't get much worse than that). The subwoofer was practically non-existent. I tried multiple adjustments to the bass level and nothing seemed to change significantly. I cannot understand the reviews stating how powerful it is. Or how amazing this soundbar system is overall??? I guess I'm completely missing something. After hearing how incredibly disappointing the audio was from this system, I packed it back up and returned it. I have since ordered a replacement AV receiver and will go back to using my wired speakers which truly do sound amazing. I will live with the wires! Lesson learned for thinking that a soundbar could even come close to replicating a true surround system!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for your review of the Samsung HW-Q950A Soundbar System. We appreciate you sharing your experience with us.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions