Customer Ratings & Reviews
- Model:
- HW-Q950A/ZA
- SKU:
- 6462571
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the HW-Q950A soundbar's exceptional sound quality, easy setup, and immersive Dolby Atmos experience. The bass and surround sound are particularly impressive, and the rear speakers enhance the overall audio experience. While some users find the price to be high, many believe it is a worthwhile investment. The top display and Alexa integration could be improved, and the remote control needs some enhancements.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Both surround speakers died in the first two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both surround speakers died in the first two years. The first was covered under warranty and was eventually replaced after nearly two months. The second one died after the one-year warranty period ended, and the options were to ship the *entire* sound bar across the country for "repair" (at a cost of $150+ each way for shipping) or to purchase a replacement surround speaker at a cost of approximately $300. Overall, the sound bar had good sound, but the proprietary surround speakers that eventually die make it a very expensive stack of garbage. I would not recommend this or any other sound bar from Samsung.
No, I would not recommend this to a friend Good sound but rushed release. Software issues.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a Shield or Apple TV 4K, you will have issues with eARC, LPCM and 4K 120Hz pass thru
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AMGGT,
Thank you for sharing your experience with the Samsung HW-Q950A Soundbar featuring Dolby Atmos and DTS:X. If your soundbar is connected to a non-Samsung TV, please change the TV’s eARC output setting to “Automatic” – this will allow Atmos to play on the HDMI ARC port.
Please also make sure that you have the latest firmware update (ver1006.3 released 5/3/21). You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device.
Should you need further assistance or have other questions, please reach out to Samsung Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thanks for choosing Samsung. I hope this tip improves your enjoyment.
~ Samsung Specialist
DON'T WASTE YOUR TIME
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.don't buy any SAMSUNG SOUNDBARS they are garbage we changed 3 until now and this one still not working .IF YOU DONT WANNA GO CRAZY JUST BUY ANOTHER BRAND
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CRISTIAN,
Thank you for sharing your review of the Samsung HW-Q950A Soundbar. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Hate pairing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnects… and there’s a constant headache trying to reconnect. 
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Oisin,
Thank you for purchasing the Samsung HW-Q950A Soundbar. We appreciate you sharing your experience with us.
Please contact Samsung Customer Support so we can better understand the connection issues with your Soundbar and assist you with step-by-step troubleshooting or warranty service.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions