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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,999.99

Customer reviews

Rating 4.7 out of 5 stars with 310 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the HW-Q990D/ZA soundbar for its impressive sound quality, powerful bass, and immersive Dolby Atmos experience. The easy setup and overall ease of use are also appreciated. However, a few customers have reported issues with the Bluetooth connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 310 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Blown away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful sound. Amazing theater like experience. Don't have to go to the movies you can enjoy at home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 3 out of 5 stars

    Where's the Bass ?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending a month watching reviews on sound bars this is the one I picked. Very happy with the quality of material and ease of setup. Now for the part that counts, sound. The high range I give a A+.. The mid range I give a C .. For Bass sound where is it ? The Bass for what little it has is just muted and not clear. The phone app needs more options. Overall I give this system a C, Not very happy with it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Terry,

      We appreciate you taking a moment to review the Samsung HW-Q990D Soundbar.

      You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.

      Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.

      You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.

      To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.

      There are multiple ways to control the bass levels for your new Soundbar.

      1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
      2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.

      Within the SmartThings app under Advanced settings, you can easily activate the Bass Boost feature to add more of a punch to whatever you are watching or listening to.

      I hope these tips help you enjoy your new product.

      You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the sound and bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is perfect with the base enough to break your home glasses. Love the bass and sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound. Works really well alongside q symphony

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this surround sound system! I have caught myself, more than once, thinking something was behind me because of the powerful satellite speakers! Excellent quality, excellent sound, worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product best home theater ever great sound and quality!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome system and delivers outstanding sound. The number of speaker in the soundbar is really impressive and delivers excellent sound. The wireless rear/side speakers allows for easy placement in rooms that may not be feasible for a wired speaker. This system gives you the flexibility and delivers awesome sound that is so much better than system with less speakers. Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 4 out of 5 stars

    Nice soundbar

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little space, great sound, easy setup. Be sure to use the app to make sound adjustments

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Amazing Sound and easy setup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Sound and easy setup. Paired with Samsung S95D 77" TV Q-Symphony is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Incredible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a standard 5.1 surround system but man. This blows that away. I’m so impressed. I got it on sale for $1000 but would’ve paid $1500 it’s that good.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound , set up is super easy, quality of the sounrround is superior to others system s in the market

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Speakers for home theater with no wires. Sounds rich and deep low sounds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in the game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best sound system Samsung has produced. The Q Symphony is something I will always have

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound system for any and all ur needs. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Phenomenal Sound

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing with music and instruments separation. Also gets very loud and has good bass! Dolby Atmos is amazing as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best sound bar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best soundbar I've ever purchased. Im truly impressed of how amazing it sounds

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic!!! Super awesome, brilliantly made easy to set up. What a difference. Great price

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when looking for a surroundsound sales rep showed me this told me I would love it. Took it home set it up. Loved it. amazing sound easy set up

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for watching Dune Part 2 and that alone was well worth the money, but I was blown away by the immersion this offers for gaming; walking around the world of Horizon Zero Dawn and hearing a Tallneck in the distance behind you is SO cool!! Ponyo was also a pleasant surprise for having not known how much surround sound there is in that movie! Still expensive, but overall well worth it!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, could use better resonance from sub and better surround

    I would recommend this to a friend
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