Customer Ratings & Reviews
- Model:
- HW-S50B/ZA
- SKU:
- 10104279
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the HW-S50B 3.0 Channel Soundbar for its spectacular sound quality and easy setup. Many appreciate its wireless connectivity, compact size, sleek design, and ease of use. However, some customers have reported issues with the volume decreasing unexpectedly, the bass not being very powerful, and the remote control not always working.
This summary was generated by AI based on customer reviews.
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very impressed with the quality of the item that I've purchased. And especially with the help from the person who have helped me with my item
I would recommend this to a friend- Pros mentioned:Sound quality
Makes music sound even better!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound on this! Get it, it does not dissappoint!
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit for a great price! Sound is just right !
I would recommend this to a friend - Pros mentioned:Sound quality
owner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and very simple to install. would recommend this
I would recommend this to a friend - Cons mentioned:Volume
Samsung sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this sound bar, sound quality and volume output is no good. My personal Bluetooth speaker that is 20 watts has better sound and output than this sound bar, thats why it was included in my TV purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DungP,
Thank you for sharing your review of the HW-S50B Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Worst customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought a refurbished model online and it sais my local store had it in stock for pick up. Turns out it did not. Set up option for one day shipping. This was a Tuesday, said should arrive by thursday. Thursday comes aling and tracking number said it had not shipped. Contacted chat support. And yol them the issue, while it took for ever for reaponses. By close to the end of the chat, the fed ex tracking number uodates and aaid it shipment woukd arrive Monday. I had a business flight out on Sunday and could not wait till Monday as i would be out of town. Instead of trying to cancel and getting me a refund the agent promised me it would arrive that same day Thursday. Even though FedEx tracking number said Monday. I brough up my concern again, and agent assured it woukd areice that day. He aaid to contact them back if it hadent. About an hour and a half later the Best Buy text updater sent me a message that said there was a delay in shipment. I checked the tracking number, and bow it showed Tuesday. Got back on chat to advise my concerns of not gettingshipment till tuesday and the agent assured me it would arrice that same day again, to wait till end of day. I then asked for a supervisor and was transfered, waited for 1 1/2 hours and was diaconnected by the direct messege system at 8pm… its when they close the chat support. I then waited for the bext day, same issues. Does not want to help or resolve my issues, soon as i ask gor a dupervisor they put me in a queue that ends up disconnecting afte about an hour. I then finally get to a supervisor and he blames the issue on FedEx and tellls me to call the stire itself for any linf of compensation or credit. At this point i am out 7 hours of my time… and they just keep passing the buck and just blame othwr people instead of resolving the issue. This is the wirst experience with customer servixe i have ever had.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ColoradoAdrian,
Please know you are leaving a review and 1-star rating for the HW-S50B, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-S50B itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Now i can hear my movies with all the kids running around
I would recommend this to a friend- Pros mentioned:Sound quality
Packs a punch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. No subwoofer needed as it gives off a crisp sound
I would recommend this to a friend - Pros mentioned:Sound quality
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy the clear and robust sound. Great product.
I would recommend this to a friend - Pros mentioned:Sound quality
Quality sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound glad i purchased it would recommend it to others
I would recommend this to a friend - Pros mentioned:Sound quality
Very good sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nothing special but its pretty good sound for the price i got
I would recommend this to a friend Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble connecting, have to unplug reset to often, can not figure out how to connect to wifi, or use with TV speakers simultaneously
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PeterC,
Thank you for sharing your thoughts of the HW-S50B Soundbar.
So you are aware, the HW-S50B Soundbar does not support Wi-Fi, you can connect using HDMI, Bluetooth, or Digital Optical.
When your Soundbar is connected to a compatible Samsung TV, you will be able to change the Soundbar to TV+Soundbar within the TV Sound Output menu.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Pros mentioned:Sound quality
Good sounding bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, but took time to configure with HDMI.
I would recommend this to a friend Should work Better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They should be better than what they work for the money I paid for them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RalphT,
Thank you for sharing your review of the HW-S50B Soundbar. We value your feedback and will share it with our teams.
Here are some tips to help improve the sound performance of your soundbar.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. This speaker has a great sound overall.
I would recommend this to a friend - Pros mentioned:Sound quality
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for a small sound bar. Great value..
I would recommend this to a friend - Pros mentioned:Sound quality
great soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great great awesome awesome specticular awesome product
I would recommend this to a friend - Cons mentioned:Volume
Just Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I hoped I recommend buying a better quality version
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JennD,
Thank you for taking a moment to review the HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE. When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported. You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6. Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar, works well with our Samsung television.
I would recommend this to a friend Great product and better in store service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in store service and recommendation. Product is fantastic.
I would recommend this to a friend