Customer Ratings & Reviews
- Model:
- HW-S50B/ZA
- SKU:
- 10104279
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the HW-S50B 3.0 Channel Soundbar for its spectacular sound quality, easy setup, and wireless connectivity. Its compact size, ease of use, and sleek design are also well-received. However, some customers have reported issues with the volume decreasing unexpectedly, a lack of bass, and occasional problems with the remote control's functionality.
This summary was generated by AI based on customer reviews.
Definitely recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely recommend pairs perfectly with my Samsung tv
I would recommend this to a friend- Cons mentioned:Volume
Just Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I hoped I recommend buying a better quality version
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JennD,
Thank you for taking a moment to review the HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE. When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported. You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6. Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Definitely recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar sounds great and works as intended. Easy to set up
I would recommend this to a friend - Pros mentioned:Setup
Great sound bar for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar for the money. Very easy installation
I would recommend this to a friend - Cons mentioned:Volume
No Help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not give us any increase of volume over the TV sound. I returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarionG,
Thank you for your review of the Samsung HW-S50B Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings like When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good sound I love it it bring a good sound
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Great price! Easy to install! Great company!
I would recommend this to a friend - Cons mentioned:Volume
disapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't connect via bluetoothe to roku tv, volume increases and decreases depending on what streaming network you are on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrianR,
Thank you for sharing your review of the HW-S50B Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Worth!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great!! Worth it!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it will buy again, very good sound thank you!
I would recommend this to a friend Sound bar.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar works great. I was disappointed the batteries in the remote were very weak had to replace them.
I would recommend this to a friendStarted with a bang but blew in the end
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is working really good the first few hours I used it but the next day it began making blowing wind noises that are super annoying I tried a lot of techniques to fix it such as changing the output on my TV from Auto to PCM and all kinds of settings and monkeying around looks like I'm going to return it at this point. This is for a Samsung S50B soundbar btw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SeanM,
Thank you for taking a moment to review the HW-S50B Soundbar. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Worst customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought a refurbished model online and it sais my local store had it in stock for pick up. Turns out it did not. Set up option for one day shipping. This was a Tuesday, said should arrive by thursday. Thursday comes aling and tracking number said it had not shipped. Contacted chat support. And yol them the issue, while it took for ever for reaponses. By close to the end of the chat, the fed ex tracking number uodates and aaid it shipment woukd arrive Monday. I had a business flight out on Sunday and could not wait till Monday as i would be out of town. Instead of trying to cancel and getting me a refund the agent promised me it would arrive that same day Thursday. Even though FedEx tracking number said Monday. I brough up my concern again, and agent assured it woukd areice that day. He aaid to contact them back if it hadent. About an hour and a half later the Best Buy text updater sent me a message that said there was a delay in shipment. I checked the tracking number, and bow it showed Tuesday. Got back on chat to advise my concerns of not gettingshipment till tuesday and the agent assured me it would arrice that same day again, to wait till end of day. I then asked for a supervisor and was transfered, waited for 1 1/2 hours and was diaconnected by the direct messege system at 8pm… its when they close the chat support. I then waited for the bext day, same issues. Does not want to help or resolve my issues, soon as i ask gor a dupervisor they put me in a queue that ends up disconnecting afte about an hour. I then finally get to a supervisor and he blames the issue on FedEx and tellls me to call the stire itself for any linf of compensation or credit. At this point i am out 7 hours of my time… and they just keep passing the buck and just blame othwr people instead of resolving the issue. This is the wirst experience with customer servixe i have ever had.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ColoradoAdrian,
Please know you are leaving a review and 1-star rating for the HW-S50B, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-S50B itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it to play my PS5 and it's sounds amazing...
I would recommend this to a friend Not happy with the extra cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't know I had to purchase another part to use my headphones to work and also I have problems with the voice being off from the people talking. I was told to purchase another part to get it to work. not happy with all the extra cost. If I new this from the start maybe I wouldn't by the sound bar. It would have been nice if they told me that when I purchased it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RonaldT,
Thank you for sharing your review of the HW-S50B Soundbar. I'm sorry to see that your experience in store was less than ideal.
To help with any audio sync issues, follow the steps below. Press the SOUND CONTROL button (which looks like a gear) until you hear SYNC and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons on the provided Soundbar remote.
Also, go in to your TV settings to find the Digital Audio Output Format within Sound or Expert Settings. From here make sure that it is set to Pass-Through if this is an option. This will allow the TV to help correct any audio sync issues you may be experiencing.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned sound bar to you and bought a new one from you
I would recommend this to a friend- Cons mentioned:Bass
SoundBar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really not powerful at all needs a woofer; I would not recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MJelmer,
Thank you for taking a moment to review the Samsung HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If you are looking for additional bass, beyond what the HW-S60D can provide, consider adding the compatible SWA-W510 Wireless Subwoofer from Samsung to take your audio experience to the next level.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Volume
Samsung - HW-S50B 3.0ch All in One Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. My Samsung HDTV did not have enough volume.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound. Hard to hook-up to a subwoofer.
I would recommend this to a friend - Pros mentioned:Connectivity
Bed room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item pairs very well with the samsung television.
I would recommend this to a friend