Customer Ratings & Reviews
- Model:
- HW-S50B/ZA
- SKU:
- 10104279
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the HW-S50B 3.0 Channel Soundbar for its spectacular sound quality and easy setup. Many appreciate its wireless connectivity, compact size, sleek design, and ease of use. However, some customers have reported issues with the volume decreasing unexpectedly, the bass not being very powerful, and the remote control not always working.
This summary was generated by AI based on customer reviews.
Poor sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds as good/bad as my $300 tv. It adds some lower end and overall volume. It will not improve the sound quality nor will it properly transcode 5.1 sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlexS,
We appreciate you taking a few moments to review the Samsung HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Samsung HW-S50B
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound TV sound is better, Poor sound TV sound is better
No, I would not recommend this to a friendBrand response from Samsung
Posted .PAULO,
Thank you for sharing your review of the HW-S50B Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Sound Bar Review
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has excellent sound & bass quality, but mine just randomly stopped working after a month or two. No sound would come out from both the HDMI & bluetooth. Maybe I just got a defective one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Alex,
Thank you for purchasing the HW-S50B Soundbar. I am sorry to see that your Soundbar is experiencing this issue.
There are a few steps you can take to troubleshoot your Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Overall very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason i took a star off is because with the installation equipment it came with, it rattles against the wall. Ill need to find some way to dampen that
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung always good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality crisp, bought it for my Samsung TV, no issues at all.Loved the sale price vs cost price
I would recommend this to a friend Open box excellent purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased excellent condition open box. Missing remote, customer service tells me to drive to the nearest store and they will provide a remote. At the store They are of course not able or interested in helping. This is my second open box with a missing remote, obviously they are not checking for accessories before labeling them excellent condition w/no missing accessories. Time waste
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Loureviewer2020,
Please know you are leaving a review and 1-star rating for the HW-S50B, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-S50B itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Muffled Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were highly disappointed in the sound since it was Samsung, it sound muffled and lost. We returned that same week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MelissaL,
Thank you for taking the time to provide feedback on your HW-S50B Soundbar. I’m sorry you were not satisfied with your experience. We are always here to help and would have been happy to assist in providing settings adjustments to resolve any issues you were experiencing.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Such as checking that the soundbar is correctly positioned correctly with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in muffled sound.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements.
When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the USB port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Save the downloaded software to a USB memory stick and select “Extract Here” to unzip the folder.
4. Turn on the Soundbar and connect the USB memory stick containing the software update to the female port. Connect the cable to the USB port on the Soundbar.
5. Plug USB into Soundbar and switch to USB source, the software will update automatically and will complete update within 2 minutes. During the update process, the 5 LEDs will start flashing in a loop, and then the 5 LEDs will all be bright white, and then the 5 LEDs will flash in a loop again. When the update is complete, the cyan indicator blinks 3 times, and the soundbar automatically restarts.
If LED sequence flashing is not displayed:
1. Turn off the Soundbar, disconnect and then reconnect the USB storage device that contains the update files to the Soundbar’s USB port.
2. Disconnect the Soundbar’s power cord, reconnect it, and then turn on the Soundbar.
Should you ever decide to give Samsung audio products another try and have questions or need or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
~ Samsung Solutions
Horrible!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A 20 dollar speaker sounds better. Samsung brand is gone down the gutter! Stay away! I am returning this to Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sk123,
I’m sorry to hear that you’re dissatisfied with the performance of your HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE. When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported. You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6. Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung hw s50b
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to work was on the phone with Samsung for a few hours he could not get it to work either sounded great on test mode but that’s as far as it went Samsung told us to take it back that’s what we did it was the last one they had couldn’t swap it out same because it just what we were looking for because of the built in soundbar
No, I would not recommend this to a friendBrand response from Samsung
Posted .RandallM,
Thank you for your review of the Samsung HW-S50B Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements.
When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the Micro USB port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Save the downloaded software to a USB memory stick and select “Extract Here” to unzip the folder.
4. Turn on the Soundbar and connect the USB memory stick containing the software update to the female port on a Micro USB adapter cable (not supplied). Connect the cable to the USB port on the Soundbar.
5. Plug USB into Soundbar and switch to USB source, the software will update automatically and will complete update within 2 minutes. During the update process, the 5 LEDs will start flashing in a loop, and then the 5 LEDs will all be bright white, and then the 5 LEDs will flash in a loop again. When the update is complete, the cyan indicator blinks 3 times, and the soundbar automatically restarts.
If LED sequence flashing is not displayed:
1. Turn off the Soundbar, disconnect and then reconnect the USB storage device that contains the update files to the Soundbar’s USB port.
2. Disconnect the Soundbar’s power cord, reconnect it, and then turn on the Soundbar.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Bass
Poor sound quality sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality no bass and treble was not very clear
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RichardM,
Thank you for taking the time to share your review of the HW-S50B Soundbar. I am sorry to see that your experience was not ideal.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
Also consider adding the SWA-W510 Wireless Subwoofer to increase your overall mid-tones and bass levels.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I expected the speaker looks good but doesn’t sound good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ManuelT,
Thank you for taking a moment to review Samsung's HW-S50B Soundbar.
You can manually optimize your audio experience by pressing the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
great model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is light and fits great with my tv mounted. great sound quality
I would recommend this to a friend HWS50B
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better vocal clarity? Sure. But at what cost? At the store it sounded decent with cinema and music samples, but trying it out at home was a very underwhelming experience. My Google Home & JBL pill sound better than this for all purposes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi dpar2240, We appreciate you taking a moment to review the HW-S50B Soundbar.
You can press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE. When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported. You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6. Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard". Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions
Not worth to install them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them for free, and I feel That I paid too much. Internal TV speakers sound better. Maybe the sound will improve with the subwoofer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AlvaroM,
Thank you for sharing your review for the HW-S50B Soundbar. I am sorry to see that you are not fully happy with your purchase.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality! I bought this for my husband and he loves it!
I would recommend this to a friendBrand response from Samsung
Posted .Hello Alyssa,
Thank you for purchasing the HW-S50B Soundbar! I am glad to see that your husband likes your gift!
If you want further bass, you can add the SWA-W510 Subwoofer designed to complement the S-Series soundbars.
Upgrade to surround sound by adding SWA-9200S Wireless Rear Speaker Kit to your soundbar. Our wireless surround package delivers 360° audio without the need to have wires around your living room. Offering a more cinematic experience with fewer messy wires.
If there’s anything we can help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Setup
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.set up so easy for my parents, plug and play! the best ever
I would recommend this to a friend Samsung Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Sound Bar is very easy to use. Great sound too.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Grace,
Thank you for sharing your review on the HW-S50B Soundbar. I am glad to see you are loving the sound quality and ease of use.
With Music Mode, you can take your music to the next level with crisp clarity that layers vocals and instrumentals so you can hear each note as the artists intended.
While in Music Mode you can use Bluetooth Multi Connection. This allows you to connect two smart devices simultaneously and share the soundbar with ease. No more jumping back and forth, just deciding what’s next.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's great. Makes it soo much easier to hear the TV.
I would recommend this to a friend Sound promblem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all their is promblem in sound when you connect with phones
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HarmanpreetS,
Thank you for taking a few moments to review the HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after three times of use.15 day return of best buy is not available. Returning to manufacturer not within my ability. I'm disabled and do not have any printed bill to prove my purchase. Called best buy,no help.called sony,no help.what a scam.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MarquisPark, Thank you for taking a moment to review the HW-S50B Soundbar. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please give us the opportunity to assist you by contacting Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions