Customer Ratings & Reviews
- Model:
- HW-S50B/ZA
- SKU:
- 10104279
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the HW-S50B 3.0 Channel Soundbar for its spectacular sound quality and easy setup. Many appreciate its wireless connectivity, compact size, sleek design, and ease of use. However, some customers have reported issues with the volume decreasing unexpectedly, the bass not being very powerful, and the remote control not always working.
This summary was generated by AI based on customer reviews.
Buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t sync with TV so the sound is way off when speaking live or otherwise
I would recommend this to a friendBrand response from Samsung
Posted .Hi GeraldN,
Thank you for your review of Samsung HW-S50B Soundbar. I’m sorry to hear you had a frustrating experience with syncing to your TV.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If your soundbar fails to update or is experiencing problems, please contact Samsung Customer Support us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Incompatible with my Samsung TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI connection to Samsung TV. Samsung Support was unsuccessful in resolving the problem despite 3 long, exhausting sessions. I finally resolved the problem by discard the hdmi cable and installing an optical audio cable. Samsung Support never suggested this fix but it now works. It took me nearly 3 weeks to resolve the problem myself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HowardS,
Thank you for sharing your experiences with the HW-S50B Soundbar and your time with Samsung Customer Service.
I am sorry to see that you are not completely satisfied with your Soundbar and experience with Samsung Customer Support.
Please know that we are here and happy to help you If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Samsung help line has no help or value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not function as advertised, hooked up correctly, called 800 help line # for samsung, real person that could not diagnose and he hung up on me! Called geek squad, they failed me also with an empty promise so I took it back to best buy for a return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LarryP,
Thank you for your review of the Samsung HW-S50B Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected,old soundbar just as good if not better!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JeffreyR,
Thank you for sharing your thoughts regarding the HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Just fair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for voice activation and just deciced to keep it,make sure you do homework first.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Jamestime1,
Thank you for sharing your thoughts regarding the HW-S50B Soundbar. I am sorry to see that you were not fully satisfied with your purchase.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is muffled - not what I expected at this high of a price point.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CarolynZ,
Thank you for sharing your thoughts regarding the HW-S50B Soundbar. I am sorry to see that you are not fully satisfied with your purchase.
First, make sure that the Soundbar is placed correctly on the cabinet. The Samsung logo should be on top of the Soundbar with the metal "grill" facing you. The power cables and inputs should be on the bottom of the Soundbar.
Next, update the firmware on your soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-S50B under Lifestyle.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Bass
Samsung soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The internal bass speaker was busted/rattling within 3 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JoeH,
Thank you for sharing your experiences with the HW-S50B Soundbar. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
So that we can better assist you contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Broke!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working exactly 2 days after my return date. So I am SOL
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MaritzaC,
Thank you for purchasing the Samsung HW-S50B Soundbar. We appreciate you taking the time to share your review with us.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
DO NOT BUY!! Not a single promising feature.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the worst purchase i ever made. Terrible sound. It sounds as if the speakers are blown and i didn't even turn up the volume to a high level. I realized this a day after the return period. Total waste of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JamesG,
We’re sorry to hear that your experience with Samsung HW-S50B Soundbar was not up to standards.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements.
When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the USB port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Save the downloaded software to a USB memory stick and select “Extract Here” to unzip the folder.
4. Turn on the Soundbar and connect the USB memory stick containing the software update to the female port of the Soundbar.
5. Plug USB into Soundbar and switch to USB source, the software will update automatically and will complete update within 2 minutes. During the update process, the 5 LEDs will start flashing in a loop, and then the 5 LEDs will all be bright white, and then the 5 LEDs will flash in a loop again. When the update is complete, the cyan indicator blinks 3 times, and the soundbar automatically restarts.
If LED sequence flashing is not displayed:
1. Turn off the Soundbar, disconnect and then reconnect the USB storage device that contains the update files to the Soundbar’s USB port.
2. Disconnect the Soundbar’s power cord, reconnect it, and then turn on the Soundbar.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Open box sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was persuaded to purchase the Samsung soundbar by being told that it was only open box because it was an unwanted return. Without defects. The sound comes in and out. I will be inconvenienced with having to go all the way across town to return it. I am glad to have purchased the extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MiaC,
Thank you for your review of the Samsung HW-S50B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective product and immediately returned to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tip01toe,
Thank you for your review of the Samsung HW-S50B Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
~ Samsung Solutions
Terrible speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new and it sounds muffled like it’s under water. Definitely would not recommend. Sound quality is the worst I’ve ever heard out of any speaker
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello nicksarr1,
Thank you for sharing your experiences regarding the HW-S50B Soundbar. I am sorry to see that your initial time with the Soundbar was not ideal.
First, make sure that when you place the Soundbar, you have the Samsung Logo facing upward.
Next, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Not a good soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound not clear had to return to the store for refund
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WandaB,
We appreciate you taking a moment to review the HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
not good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor quality sound.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello IdaC,
We appreciate you taking a moment to review the Samsung HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Horrible sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like how muffled voices were while listening to a movie or show. Look for something else in my opinion.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KINGxJ0HNNY,
Thank you for sharing your thoughts regarding the HW-S50B Soundbar. I am sorry to see that you have experienced this issue with your new purchase.
Your review is very important and it will be shared with our internal teams.
There are a few steps you can take to troubleshoot your Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-S50B under Lifestyle.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Unhappy with sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a waste of money for me; it just made the sound louder but very muffled. I tried to adjust it but nothing worked so I just disconnected it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Fran,
Thank you for sharing your thoughts regarding the HW-S50B Soundbar. I am sorry to see that you were so unhappy that you don't plan on using it.
First make sure that you are using a HDMI cable as this will offer the best audio and user experience. Position the Soundbar with the "Samsung" logo facing upwards and make sure that there isn't anything blocking the front speakers of the device.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's no bass it doesn't have that sound you'd like for any space a cheap tablet sounds better than this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PBUD,
Thank you for sharing your experiences with the HW-S50B Soundbar. I am sorry to see that you are not fully satisfied with your purchase.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If you are still wanting more bass, consider purchasing the SWA-W510 Wireless Subwoofer.
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Good for one year only
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a coincidence that it dies after exactly one year of purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CherylF,
Thank you for taking a moment to review the HW-S50B Soundbar.
Samsung products are engineered to the highest standards of performance and quality, and we back this model with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Please contact Samsung Customer Support for troubleshooting or warranty assistance. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Not compatible with smart things
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but misleading description. This soundbar is NOT compatible with Smart Things
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RyanH,
We appreciate you taking a moment to review the HW-S50B Soundbar.
The HW-S50B Soundbar features Tap Sound which works with select Samsung Mobile devices, with Android 8.1 and above, and the SmartThings app to activate and set up. This service only works when Soundbar and mobile are on.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Wow disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with wall plug, remote is beat up, paperwork was crumbled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DrewH,
Thank you for purchasing the Samsung HW-S50B Soundbar. We appreciate you sharing your feedback regarding parts missing from your recent purchase. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions