Customer Ratings & Reviews
- Model:
- HW-S50B/ZA
- SKU:
- 10104279
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the HW-S50B 3.0 Channel Soundbar for its spectacular sound quality and easy setup. Many appreciate its wireless connectivity, compact size, sleek design, and ease of use. However, some customers have reported issues with the volume decreasing unexpectedly, the bass not being very powerful, and the remote control not always working.
This summary was generated by AI based on customer reviews.
No sound Improvement
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot detect any improvement in sound. Sales person assured me this would improve sound for people like me that have hearing issues and use a hearing aid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Vern,
I’m sorry to hear that your initial out-of-box experience fell short of your expectations for the HW-S50B Soundbar.
There are a few things you can do to optimize your new HW-S50B Soundbar. By pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function. The desired item can be adjusted using the Up/Down buttons. Each time the mode changes, the Multicolor LED blinks in white.
If the video on the TV and audio from the Soundbar are not synchronized, select “Sync” in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Not available in “USB” or “Bluetooth” mode.)
“Sync” is only supported for some functions.
“Night mode” is optimized for night time viewing with the settings adjusted to bring the volume down but keep the dialog clear.
“Voice enhancement” makes it easier to hear spoken dialog in movies and TV.
By pressing the SOUND MODE button, you can select the desired audio mode. Each time the mode changes, the Multicolor LED blinks in white. (The sound mode may differ with the TV model.)
DTS Virtual:X Mode: Immersive 3D sound from any content.
Standard Mode: Outputs the original sound.
Music Mode: Provides more natural and room filling sound for music content.
Game Mode: Provides stereoscopic sound to immerse you in the action while gaming.
Adaptive Sound Mode: Analyzes the content in real time and automatically provides the optimal sound field based on the characteristics of the content.
I hope these tips help improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support at:
1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Size, Sound qualityCons mentioned:Volume
Keeping It!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that it is not bulky and that it doesn't come with extra speakers and woofer, thats why I chose the all in one! I do have to say that after learning how to program and set up the speaker I feel that the volume while playing music is not loud and it is still a bit confusing to set the right settings for all the sounds because there is no display. Other than that and for watching movies it is nice! Better than my Samsung TV speakers that I blew out!
I would recommend this to a friend Sound not impressive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't impressed with the sound quality compared to my Samsung TV. Ended up returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your review of the Samsung HW-S50B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not make any difference at all when connected to my TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HeidiG,
Thank you for purchasing the HW-S50B Soundbar. I am sorry to see that your out-of-box experience has been less than ideal.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was returned and still waiting for credit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Please know you are leaving a review for the HW0S50B Samsung Soundbar, not the service provided by Best Buy.
Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you ever have questions or need help related to Samsung Soundbars, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Bad quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is bad quality...........................
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CarolsD,
Thank you for sharing your review of the HW-S50B Samsung Soundbar. I am sorry to see that you are not fully satisfied with your purchase.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality isn’t what I hope to have around my loft.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Wisez,
Thank you for sharing your thoughts regarding the audio quality of the HW-S50B Soundbar. I am sorry to see that it did not live up to your expectations.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Horrible sound evennin a little room
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much rumbling even using the equalizer. Going to return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CardinalC,
Thank you for your review of the Samsung HW-S50B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
had to return it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The on sale price was great. Did not solve my hard of hearing problem. I had to return it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your review of the Samsung HW-S50B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Returned.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Sound was not natural and with a lot distortion. Was connected using optical cable, which may have been an issue. Went with Bose using the same connection, and wow, what a difference.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MichaelB,
Thank you for your review of the Samsung HW-S50B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Pros mentioned:Setup, Sound quality
Samsung sound bar HW- S50
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to set up….. love that I can adjust the volume with my FiOS remote ! Turns on and off automatically when I turn on and off TV. Good sound but not great.
I would recommend this to a friend POOR SOUNDBAR QUALITY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SOUND BAR NOT MUCH BETTER THAN THE TV SPEAKERS EVEN AFTER USING STANDARD.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DOCT,
Thank you for sharing your thoughts regarding the HW-S50B Soundbar. Your feedback is very important to us and will be shared with our internal teams.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of each speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Setup, Sound quality
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is pretty good. Sound modes sound similar. Easy to setup.
I would recommend this to a friend - Pros mentioned:Setup
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I got it, Great addition to TV. Easy to use, quick set up.
I would recommend this to a friend - Pros mentioned:Sound quality
The bosd
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the bass theater sounds with true high sounds
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound very movie theater sound the functionality is great on the sound bar
I would recommend this to a friend - Cons mentioned:Bass, Volume
Speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really need it to get volume you want. Need subwofer next.
I would recommend this to a friend - Pros mentioned:Sound quality
Improved dialog, but mediocre overall quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t expect a lot because of the price point. It clearly helped with projecting dialog, but very mediocre sound bar “surround sound”. A great improvement on a very poor Samsung 32 inch TV speaker sound. The 4/5 score is relative. Don’t buy if you want a big sound or have a large space.
I would recommend this to a friend Great experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Tony was a huge help. Would come back to this Best Buy again!
I would recommend this to a friend- Pros mentioned:Setup, Sound quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar. Easy to set up. Very clear sound.
I would recommend this to a friend