Customer Ratings & Reviews
- Model:
- HW-S50B/ZA
- SKU:
- 10104279
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the HW-S50B 3.0 Channel Soundbar for its spectacular sound quality, easy setup, and wireless connectivity. Its compact size, ease of use, and sleek design are also well-received. However, some customers have reported issues with the volume decreasing unexpectedly, a lack of bass, and occasional problems with the remote control's functionality.
This summary was generated by AI based on customer reviews.
Sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality isn’t what I hope to have around my loft.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Wisez,
Thank you for sharing your thoughts regarding the audio quality of the HW-S50B Soundbar. I am sorry to see that it did not live up to your expectations.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Horrible sound evennin a little room
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much rumbling even using the equalizer. Going to return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CardinalC,
Thank you for your review of the Samsung HW-S50B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
- Pros mentioned:Sound quality
Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar definitely amplifies the sound to the TV so I’m happy we made the purchase. I also that it has different types of sound as in I can make it super crisp or I can make it sound more base like I find that so cool
I would recommend this to a friend had to return it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The on sale price was great. Did not solve my hard of hearing problem. I had to return it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your review of the Samsung HW-S50B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Pros mentioned:Sound quality
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, it gives nice sound, & looks good, good price on sale.
I would recommend this to a friend Returned.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Sound was not natural and with a lot distortion. Was connected using optical cable, which may have been an issue. Went with Bose using the same connection, and wow, what a difference.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MichaelB,
Thank you for your review of the Samsung HW-S50B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Pros mentioned:Sound quality
Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound. Easy to install. Easy to get settings just the way you want them
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Samsung sound bar HW- S50
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to set up….. love that I can adjust the volume with my FiOS remote ! Turns on and off automatically when I turn on and off TV. Good sound but not great.
I would recommend this to a friend POOR SOUNDBAR QUALITY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SOUND BAR NOT MUCH BETTER THAN THE TV SPEAKERS EVEN AFTER USING STANDARD.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DOCT,
Thank you for sharing your thoughts regarding the HW-S50B Soundbar. Your feedback is very important to us and will be shared with our internal teams.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of each speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Setup, Sound quality
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is pretty good. Sound modes sound similar. Easy to setup.
I would recommend this to a friend - Pros mentioned:Setup
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I got it, Great addition to TV. Easy to use, quick set up.
I would recommend this to a friend - Pros mentioned:Sound quality
Improved dialog, but mediocre overall quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t expect a lot because of the price point. It clearly helped with projecting dialog, but very mediocre sound bar “surround sound”. A great improvement on a very poor Samsung 32 inch TV speaker sound. The 4/5 score is relative. Don’t buy if you want a big sound or have a large space.
I would recommend this to a friend - Cons mentioned:Bass, Volume
Speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really need it to get volume you want. Need subwofer next.
I would recommend this to a friend - Pros mentioned:Sound quality
The bosd
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the bass theater sounds with true high sounds
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound very movie theater sound the functionality is great on the sound bar
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar. Easy to set up. Very clear sound.
I would recommend this to a friend - Pros mentioned:Sound quality
Nice soundbar……connection??
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like the improved sound over the tv speakers. Bought 2 of these sound bars. Our main tv soundbar just quit and would not respond to hdmi hookup so changed to Bluetooth connection. Have since bought a new hdmi cord and a did a tv software update and now have hdmi connection again. Waiting to see if connection problem solved. No good way to troubleshoot, just got to take a good guess.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Steve,
Thank you for sharing your experiences with us in a review on the HW-S50B Soundbar. I am sorry to hear that you have had some connection issues.
I would do a software update on your soundbars so it's on the latest firmware.
1. Connect a USB memory stick to the USB port on your computer. Important: Make sure there are no music files on the USB memory stick drive. This may cause the firmware update to fail.
2. Go to https://www.samsung.com/us/support/ downloads/ on your computer select Enter Model Number and enter the model of your Soundbar. Select manuals and downloads and download the latest software file.
3. Save the downloaded software to a USB memory stick and select “Extract Here” to unzip the folder.
4. Turn on the Soundbar and connect the USB memory stick containing the software update to the female port on a Micro USB adapter cable. Connect the cable to the USBport on the Soundbar.
(You will need to use a Micro USB adapter which is not provided.)
5. Plug USB into Soudbar and switch to USB source, the software will update automatically and will complete update within 2 minutes. During the update process, the 5 LEDs will start flashing in a loop, and then the 5 LEDs will all be bright white, and then the 5 LEDs will flash in a loop again. When the update is complete, the cyan indicator blinks 3 times, and the soundbar automatically restarts.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Solid for the dollar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cost-effective product, diabol solid for the dollar
I would recommend this to a friend Great experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Tony was a huge help. Would come back to this Best Buy again!
I would recommend this to a friend- Pros mentioned:Sound quality
User Manual Incomplete.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly satisfied so far. Trying to change volume on each speaker and user manual does not explain how. I figured out how to adjust center speaker but cannot figure out how to switch to left/right speakers. How do you switch. I do not have external speaker. Also trying to turn on "Voice Enhancement". It says Voice Enhancement Off. How do you turn it on? Sound seems to be good.
I would recommend this to a friendBrand response from Samsung
Posted .Hello DianeJ,
Thank you for sharing your experiences with the HW-S50B Soundbar. I am sorry to see that your initial setup process has been less than ideal.
The HW-S50B features the ability to adjust the Center Channel only, the other channels are unable to be adjusted.
To turn on Voice Enhancement, when you press the SOUND CONTROL button until it says Voice Enhancement OFF, press the UP button (top of the circle pad in the middle of remote) on the provided remote to turn it on.
To be able to download the full manual, which will assist with changing settings, providing detailed descriptions of what the settings are and how to use the remote, download that following these instructions.
Download the full user manual directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-S50B under S Series.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions