Customer Ratings & Reviews
- Model:
- HW-S60D
- SKU:
- 6577565
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the HW-S60D sound quality, ease of use, and smooth setup. Many appreciate its sleek design and convenient size, as well as its connectivity with Samsung TVs. The Q-Symphony feature is also praised. However, some customers have noted concerns about the bass and volume control.
This summary was generated by AI based on customer reviews.
Convenient.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First sound bar, accustom to Aventage Yamaha AVR's whicg has much better sound. Soundbar is fine for TV in my office
I would recommend this to a friendSamsung - HW-560D 5.0 Channel S-Series
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV pictures are clear and nice color on the 55” screen. Howeve, the remote control is small and fragile.
I would recommend this to a friendDelightful purchase and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very satisfied with our entire purchase and the service we received
I would recommend this to a friendSamsung HW-S60D
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my Samsung HW-S60D. It was a good deal.
I would recommend this to a friendBest buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product price was right customer service was excellent.
I would recommend this to a friendSoundbar n tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung products recommended them I went all Samsung products
I would recommend this to a friendSamsung Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my Samsung TV and my soundbar last month. I am very happy with the quality. Thank you!!
I would recommend this to a friendsamsung hw-s600 soubdbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was a bit hetic at start to set it up....but then it was great
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding and great service and advice at the store.
I would recommend this to a friendJust fine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just fine. No issues. Battery life is adequate
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions to set sound bar up were not easy to follow
I would recommend this to a friendUnhelpful sales agrnt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales agent was totally unhelpful when I purchased 4 items altogether. Over $400 he said was the cost for geek squad to help set up yhe tv purchase.
I would recommend this to a friendBrand response from Samsung
Posted .Hi EleanorS,
Please know you are leaving a review and 2-star rating for the HW-S60D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-S60D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Dont waste your money on this...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The q symphony feature did not work. I could only get sound from the bar or tv. I tried hdmi, bluetooth and wifi, but nothing worked. Lastly I tried optic cable and it worked for about 10 seconds then cut out leaving only the soundbar working. I called Samsung for help, but that was a waste of time for they were NO help at all. The soundbar wasn't that loud either so Im just going to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MatthewS,
Thank you for your review of the Samsung HW-S60D Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
If your device is connected, but you are not hearing any sound, first make sure that the Mute function is off, and that the volume is not set to minimum.
You will also want to verify that your TV is set to use external speakers & that your soundbar is set to the correct source.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~Samsung Solutions
Love Samsung, but not this soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paired this Samsung HW-S60D 5.0 channel sound bar with my older Samsung tv (from 2011). To be honest, the speakers built into the tv are better than average. I was hoping to get more depth to the audio while having another bluetooth speaker to play music through. This soundbar turned out to be inferior to both the internal tv speakers and to my Klipsch bluetooth speaker. Sound was flat and underwhelming.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarthaM,
Thank you for taking a moment to review the HW-S60D Soundbar.
There are several ways you can connect the soundbar to your TV, so you can customize your movie watching experience. Although they all have their benefits, certain setups provide better sound quality than others.
Connecting your soundbar to a TV through HDMI will give you the best audio because HDMI cables transmit sound digitally. There are 2 ways to connect your soundbar with HDMI: you can connect a device to your soundbar (like a Blu-ray player) and then connect the soundbar to the TV, or you can use HDMI ARC. The first method will give you the best possible sound from external devices you regularly use. ARC is the way to go if you want great sound from streaming apps on your TV and a soundbar.
To take full advantage of your new soundbar, download the SmartThings App to your smart device. This will allow you to control your soundbar as you would with the provided remote, but with the added advantage of seeing what changes you make on your device.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
If you are looking for additional bass, beyond what the HW-S60D can provide, consider adding the compatible SWA-W510 Wireless Subwoofer from Samsung to take your audio experience to the next level.
I hope this tip helps improve your sound experience.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it cuz the Bluetooth went out 1st week but the return went smoothly and I’m happy with it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JeremyW,
Thank you for your review of the Samsung HW-S60D Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
When experiencing issues with Bluetooth connectivity, there are a few things you may want to check:
1) The maximum wireless signal transmission distance is about 33 ft.
2) Electronic devices may cause radio interference. Devices that generate electromagnetic waves should be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
3) Also, please be sure you have the latest firmware update. You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device. You can find the update on the product page of your HW-S60D on the Samsung website.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Terrible terrible shipping by Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review does not have anything to do with the item. I never got a chance to test the item. I received an open box item from Best Buy. In the past I have bought open box things before from them without a problem. That changed today, the package came and was left on my doorstep I left work early to get the box cuz I didn't want anybody to steal it. When I opened it at my amazement. This sound bar was sitting in a box that was at least 10 times bigger than the sound bar. The real big surprise was it wasn't in the its original box which would have been okay if they put it as something else but it was not wrapped either in any bubble wrap. You can tell it had been thrown around by the UPS driver because they don't really understand what contents are in there whether they're electronics or not. It was just sitting in his box It was amazing to see how they could ship something so fragile like that. Also it did not have everything that was supposed to come with it, no HDMI cable, no remote all the way it was an open box in excellent condition as it stated on the site It should still come with those items or an alternate item that is equal to it. I receive none of them I'm very disappointed in Best Buy don't think I would be shopping with them again This is the second time I've had an issue the last time is with a TV that I purchased. Best Buy if you want to keep your customers you're going to have to do a better job than this
No, I would not recommend this to a friendBrand response from Samsung
Posted .NOTAFANOFBESTBUYANYMORE,
Please know you are leaving a review and 1-star rating for the HW-S60D Soundbar, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-S60D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Bass
Uninpressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If sound quality is not important get this. There is no bass at all. I have a 12 year old analog Vizio soundbar that puts this to shame! Sadly it does not work with a new smart TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GavinM,
We appreciate you taking a moment to review the HW-S60D Soundbar.
To take full advantage of your new soundbar, download the SmartThings App to your smart device. This will allow you to control your soundbar as you would with the provided remote, but with the added advantage of seeing what changes you make on your device.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
If you are looking for additional bass, beyond what the HW-S60D can provide, consider adding the compatible SWA-W510 Wireless Subwoofer from Samsung to take your audio experience to the next level.
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Nice little soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.May be better for smaller rooms. Didnt do well in my living room
I would recommend this to a friendBrand response from Samsung
Posted .KurtS,
Thank you for taking a moment to review the Samsung HW-S60D Soundbar.
To take full advantage of your new soundbar, download the SmartThings App to your smart device. This will allow you to control your soundbar as you would with the provided remote, but with the added advantage of seeing what changes you make on your device.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the SWA-9200S Wireless Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
If you are looking for additional bass, beyond what the HW-S60D can provide, consider adding the compatible SWA-W510 Wireless Subwoofer from Samsung to take your audio experience to the next level.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay in use, have to keep switching/turning on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EarlT,
We appreciate you taking a few moments to review the Samsung HW-S60D Soundbar.
Please know that the Auto Power Down Function will automatically turn off the unit in D.IN/ HDMI / Wi-Fi / and BT mode if there is no audio signal for 18 minutes.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung Soundbar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work as intended there is no equalizer to balance voice with background noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JustinT,
We appreciate you taking a moment to review the HW-S60D Soundbar.
To take full advantage of your new soundbar, download the SmartThings App to your smart device. This will allow you to control your soundbar as you would with the provided remote, but with the added advantage of seeing what changes you make on your device.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
If you are looking for additional bass, beyond what the HW-S60D can provide, consider adding the compatible SWA-W510 Wireless Subwoofer from Samsung to take your audio experience to the next level.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat with an agent
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions