Customer Ratings & Reviews

Hello Chuck,

Thank you for purchasing the 2022 Samsung 3.1.2ch Ultra Slim Soundbar. I am happy to hear that you are enjoying the immersive surround sound simulation with Dolby Audio and DTS Virtual:X technology.

Upgrade to surround sound by adding SWA-9500S Wireless Rear Speaker Kit to your soundbar. Our wireless surround package delivers 360° audio without the need to route wires around your living room. Enjoy a more cinematic and has fewer messy wires.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hi KevinG,

We appreciate you taking a moment to leave a review for the HW-S800B Soundbar.

If the video on the TV and audio from the soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.

Additionally, please make sure your soundbar is using the latest firmware version. You can update the firmware version of your soundbar by using the SmartThings App or a USB device. If available, you may also want to update the firmware Version of your TV which may feature audio delay improvements.

If you continue to experience audio delay, and are connected wirelessly, please use the included HDMI cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the audio delay entirely and improves the user experience.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi Lccjackson,

Thank you for sharing your experiences with the HW-S800B Soundbar. I am glad to see you are enjoying the audio quality so far!

Level up with your gaming with 3D directional audio from up-firing speakers. Enter Game Pro Mode where the Acoustic Beam and powerful woofers automatically sync sound with the on-screen action, while crosstalk cancellation minimizes distractions.

Command your soundbar easily with Alexa to play your favorite songs, see your favorite shows and watch your favorite teams.

Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello JoseN,

Thank you for sharing your feedback regarding the HW-S800B Soundbar.

Currently none of the Samsung Soundbar's come with a SolarCell Remote. If you have purchased a recently Samsung TV, this may be where you have received this SolarCell Remote. The TV remotes do have the ability to control the Soundbar's volume.

If you would like to control your Soundbar from your smart device you can by downloading the latest version of SmartThings for either iOS or Android. This will allow you to have full control over your Samsung Soundbar, adjusting the 7-band EQ, Sound Modes, volume, and bass/treble just to name a few settings.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hello EnemencioS,

Thank you for sharing your feedback regarding the HW-S801B Soundbar. I am glad to see that you are very happy with your purchase!

Elevate your sound experience with a soundbar that automatically analyzes your room and calibrates the upper range tones to best fill your space using SpaceFit Sound technology. when paired with a Samsung QLED TV*.

Upgrade to surround sound by adding the SWA-9500S Wireless Rear Speaker Kit to your soundbar. Our wireless surround package delivers 360° audio without the need to route wires around your living room. Enjoy more cinematic and has fewer messy wires.

If there’s anything we can help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Hello MPG56,

Thank you for purchasing the new HW-S800B Soundbar. I am glad to see that you had an effortless setup with your new unit!

Upgrade to surround sound by adding SWA-9500S Wireless Rear Speaker Kit to your soundbar. Our wireless surround package delivers 360° audio without the need to route wires around your living room. Enjoy a more cinematic and has fewer messy wires.

If there’s anything we can ever help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello Ralphael,

Thank you for sharing your review regarding the HW-S800B Soundbar. I am glad to see that you are loving the audio quality of your new unit!

Upgrade to surround sound by adding the SWA-9500S Wireless Rear Speaker Kit to your soundbar. Our wireless surround package delivers 360° audio without the need to route wires around your living room. Enjoy more cinematic and has fewer messy wires.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hello JamesO,

Thank you for sharing your experiences with the HW-S800B Soundbar. We appreciate you sharing your feedback regarding the audio performance.

To take full advantage of your new soundbar, download the SmartThings App to your smart device. This will allow you to control your soundbar as you would with the provided remote, with the added advantage of seeing what changes you make on your device.

To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: SURROUND > GAME > STANDARD > ADAPTIVE > DTS VIRTUAL:X. When you press the SOUND MODE button it will change to the different modes in the above order.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello Rick,

Thank you for sharing your thoughts regarding the HW-S801B Soundbar. We are happy to help with the volume of your rear speakers!

Using the provided Soundbar remote, press the CH LEVEL button until you see REAR LEVEL. Your SWA-9500S Wireless Rear Speakers can be adjusted between -6 to +6 using the UP/DOWN buttons on your soundbar remote.

You can adjust the front firing and top-firing speakers as well!

I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi JenniferM,

Please know you are leaving a review and 1-star rating for the HW-S801B, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

Should you have other questions on the HW-S801B itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello WilliamD,

To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, ADAPTIVE, GAME, or STANDARD.

When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER LEVEL or FRONT TOP LEVELspeaker using the UP/DOWN buttons between -6 to +6. If the SWA-9500S Rear Speakers (sold separately) are connected, the setting Rear Level and Rear Top Level is supported.

You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".

If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello CodyW,

Thank you for purchasing the HW-S800B Soundbar. I am sorry to see that your experience in the store was less than ideal.

We recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hello MarkM,

Thank you for sharing your review regarding the HW-S800B Soundbar. I am sorry to see that you have experienced issues with your new soundbar.

So that we can better understand your issue please reach out to Samsung Customer Service. We may be able to assist with step-by-step troubleshooting. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello Craig,

Thank you for leaving a review for us on the HW-S800B Soundbar. We appreciate you taking the time to share your experiences with the soundbar.

There are a few things you can do to help with troubleshooting your soundbar. Do a firmware update using a USB drive.
When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1. Go to (www.samsung.com) → search for the model name from the customer support menu option.
• For more information about update, refer to Upgrade Guide.
2. Download the upgrade file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. Turn on the Soundbar. Then the product is updated within 3 minutes.
• During update, do not turn it off or remove the USB.
• If the yellow LED is on after the software update is completed, this means that an additional update is in progress. When this happens, don’t turn off the power or remove the USB.
• If update does not proceed, reconnect the Soundbar power cord.
• When the latest version is installed, no update is performed.
• Depending on the USB type, update may not be supported.

Another thing you can try to do is a hard reset on your soundbar. With the Soundbar on, press the + & - volume buttons (UP/DOWN) at the same time for at least 5 seconds. The LED display changes, the white moves from left to right and right to left. Then the Cyan LED blinks three times, then the RED LED blinks then off. This will indicate that the soundbar has been reset.

If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello Gwill,

Thank you for purchasing the new HW-S800B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.

If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work towards a solution.

You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.

We hope to hear from you and to make this right.

~Samsung Solutions