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Customer Ratings & Reviews

Model:
VR20T6001MW/AA
SKU:
11198984
Your price for this item is $249.99
The comparable value price is $299.99

Customer reviews

Rating 3.8 out of 5 stars with 84 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

68%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-84 of 84 reviews
  • Tech Insider Network Member

    Rated 2 out of 5 stars

    I wanted to love this...But

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this robotic mop. I mean I have 4 robotic vacuums around the house and just love them. I found this mop just needs to much attention. It does work ok, But misses a lot of spots. It could benefit from mapping. Has no sensors to slow it down when hitting cabinets. Wish I could set boundaries to keep it in a smaller area to do a better job. Try's to clean area rags and foam mat tiles for babes. Wish I could add more than just water to it. By the time I set it up to clean and then when it's done mopping clean it and put it back on the charge I could have just mopped my self and done a better job. For me this just isn't readily for prime time yet.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Jetbot Mop. I see you are having concerns about cleaning a certain spot. You can try different modes like Focus where the machine will focus in on a certain area. We thank you for choosing Samsung and being a part of our growing family. ^Brad Samsung

  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Robot Mop

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I sure hate to leave a bad review, but I have to be honest. I do not like this mop. I prefer my steam mop to this Samsung. It doesn't hold very much water. I don't feel like it cleans the floor very well. I feel like you need to mop before using this. I have to feel the floor to see if it's actually doing something, and it's barely noticably damp. It's a waste of time to have this. Honestly, I'd rather mop "the old fashioned" way. It gets 2 starts for a nice concept. Wonder if I'm doing something wrong because I love all my other Samsung products.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Jetbot Mop. I see you are having concerns about cleaning so I would like to make sure you are getting the best performance from your unit. See link below:
      https://www.samsung.com/us/support/answer/ANS00086882/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Smart mop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. It does a quite good job finding ways to cover the entire living room.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did Samsung hire someone to hit multiple unhelpfuls on all the negative ads? Seems the way of the world. And I also found this gizmo worthless...

    No, I would not recommend this to a friend