Customer Ratings & Reviews
- Model:
- MX-ST50B/ZA
- SKU:
- 6505451
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the MX-ST50B Sound Tower's impressive sound quality and powerful bass, frequently praising its portability and ease of use. Many also enjoy the fun light show feature. However, some customers wish the volume was higher, especially when using the device unplugged.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Clear sound but not loud enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is too low, specially when its not plugged in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ivan,
Thank you for sharing your review of the MX-ST50B Sound Tower. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
:)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, good quality and sound great! I recommend it
I would recommend this to a friend - Pros mentioned:Bass
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described. Very loud and good bass. I would recommend.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best speaker ever, does amazing indoors and out. Im glad I got it
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and wireless Bluetooth excellent from 20+ feet
I would recommend this to a friend - Pros mentioned:Sound quality
Spectacular sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for money, and a spectacular, clear and loud sound
I would recommend this to a friend - Pros mentioned:Bass
good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can carry it out has a deep bass and good soun
I would recommend this to a friend Would have been great if could pair with soundbar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this speaker would work amazing and connect with my Samsung tv soundbar but could not get the speaker to work.returned
No, I would not recommend this to a friendBrand response from Samsung
Posted .SGTM,
I’m sorry to hear that your experience with the MX-ST50B Sound Tower did not match your expectations.
When the Sound Tower is connected to a Samsung TV via Bluetooth, it can be controlled using the TV’s user interface. This includes adjusting the volume, muting, and turning the power on or off.
Here are the steps for easy connection with a Samsung TV in “SEARCHING TV” mode:
Press and hold the “Source” button on the remote control or the top panel of the Sound Tower. This action initiates a search for available Samsung TVs.
If the Samsung TV supports easy connection, a connection popup will appear on the TV screen. If the TV has been previously connected to the Sound Tower, it will automatically establish the connection.
If the Sound Tower cannot find any Samsung TV within 5 minutes, it will exit the “SEARCHING TV” mode and switch to “BT PAIRING” mode. However, if any Samsung TV is detected during the search, the Sound Tower will prompt for connection.
Should you ever decide to give Samsung audio products another try and have questions or need or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
~ Samsung Solutions
- Pros mentioned:Lights
Good speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it and the lights is so cute...very nice!!!
I would recommend this to a friend OPEN BOX ‘EXCELLENT CONDITON’ IS FALSE LISTING
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item ONLINE as an “OPEN BOX in EXCELLENT CONDITION”. Transaction was completed and I was notified that it was being shipped. Upon arrival, the item was not as described. It was not shipped in the original box, it was only wrapped in bubble wrap and plastic wrap (not box or styrofoam protection), and it was MISSING the owners manual, remote control, and power cord. How is BEST BUY going to falsely describe an item online as being in EXCELLENT CONDITION / GEEK SQUAD CERTIFIED . . . And I don’t even have the factory accessories to see how this unit performs?!? I contacted customer service (I am a TOTAL Member) and was told to take the item to my local store to do one of three things. 1. I couild complete a no questions asked even exchange for the exact same unit 2. I could have that store “supply me” with an owners manual, replacement remote control, and replacement power cord or 3. Return the item for a refund. I went to my local store and was immediately told that it “was not there fault that items were missing” and that they would NOT switch it out for another one, I could contact SAMSUNG directly and purchase a remote and power cord from them (and BEST BUY would not cover the payment for it), or I could just return the item. I was so frustrated that no one would address the issue that the item was not as described and was missing items but yet no one was willing to take ownership and get me the parts needed for the item to work. I never got to power on or test out the unit. The 1 star is not for this speaker / device. I am sure it is a great sounding speaker . . . The 1 star is for the lackluster product description for an open box item, packed and shipped poorly, and zero accountablily and lack of ownership in Best Buy making their wrongs . . . RIGHT. The worst customer service and shopping experience I have ever encountered and I am a Total Membership subscriber that pays an annual subscription for elevated perks. What a joke to anyone purchasing an open box item. If I could give zero stars I would have.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Marcus,
Please know you are leaving a review and 1-star rating for the MX-ST50B, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the MX-ST50B itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Party
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product i am lisent music every days of the week
I would recommend this to a friend Ok product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the sound is decent. Weird enough it is NOT much louder than ST50, specially on battery. Got it open box so I think the price was decent. Full price - not really
I would recommend this to a friendGood at a price but could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gives good output but can be better . Like u will feel that u may need two of them to have desired output.
No, I would not recommend this to a friendJust okay
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay. Very large. Exchanged it for a projector.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RonG,
Thank you for your review of the Samsung MX-ST50B Sound Tower and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Pros mentioned:Sound quality
Great Speaker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like speakers. I have bought and used JBL, Bose, Yamaha, Sony, and others. Is there something better out there? Perhaps. I bought this speaker knowing that i needed something to fill a medium to large area. It did not dissapoint. It definately is loud and can suite your needs. With the option to link more, what else do you need. Just depends what brand you want, but Samsung makes good producs i chose them. I was not dissappinted.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Tlaloc,
Thank you for purchasing the new MX-ST50B Sound Tower where you can enjoy up to 18 hours of unplugged music with the built-in battery.
In rain or shine enjoy year-round outdoor entertainment with this soundbar that is IPX5-rated for weather-resistant durability against water and dust.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Pros mentioned:Portability, Sound quality
Wonderful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and love the colors and the fact it's mobile
I would recommend this to a friendBrand response from Samsung
Posted .Hello JamieM,
Thank you for purchasing the new MX-ST50B Sound Tower where you can enjoy up to 18 hours of unplugged music with the built-in battery.
Connect as many as 10 Samsung Sound Towers wirelessly through Group Play to create a powerful audio experience that’s sure to get the party started.
Grab your moment in the spotlight in Karaoke Mode with the one included mic input (microphone not included).
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds ok not worth it for the price Jbl party box for about the same price beats this hands Down
No, I would not recommend this to a friendBrand response from Samsung
Posted .KennyT,
Thank you for taking a moment to review the MX-ST50B Sound Tower.
For even more bass, press the BASS button on the remote or the unit itself.
If you press the SOUND MODE button on the remote control you will cycle through the different predefined equalizer settings: PARTY, STANDARD, HIPHOP, EDM, ROCK, LATIN, HOUSE, or REGGAE, in that order.
The default mode is PARTY, if you are wanting to go back to default easily, when the Sound Tower is turned OFF, press, and hold the PLAY/PAUSE button for more than 5 seconds.
Please also make sure that you have the latest firmware update. You can update your firmware by connecting a USB device with the firmware update stored on it to the USB1 or USB2 port on your Sound Tower. You can find the firmware file by going to Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really that loud but it's ok.wish it was a little bit louder so you can hear it when you are outside in the yard.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DerylB,
Thank you for sharing your thoughts regarding the MX-ST50B Sound Tower. We appreciate your review and this will be shared with our product team.
The Sound Tower itself and your smart device both will need to have the volume adjusted for a better overall experience. If your smart device has a low volume, then it will reduce the overall volume of your Sound Tower, so make sure that the device volume is all the way up.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
No good saund
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Don’t Like it at all Adghjvgh hi gjgjhbhhhhggffbvgg
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scornejo,
Thank you for taking a moment to review the Samsung MX-ST50B Sound Tower.
For even more bass, press the BASS button on the remote or the unit itself.
If you press the SOUND MODE button on the remote control you will cycle through the different predefined equalizer settings: PARTY, STANDARD, HIPHOP, EDM, ROCK, LATIN, HOUSE, or REGGAE, in that order.
The default mode is PARTY, if you are wanting to go back to default easily, when the Sound Tower is turned OFF, press, and hold the PLAY/PAUSE button for more than 5 seconds.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
NOT SO WIRELESS. Terrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product.second time purchasing the speaker. First purchase - speaker would not charge while plugged in. Second time purchased - Speaker didn’t hold a charge long. Lasted about 45 minutes before the volume drops due to not having a charge powerful enough for full volume strength. Once plugged in it will raise the volume to full strength. So that throws the whole “WIRELESS SPEAKER” out the window. Save your money and spend it on a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Eric,
I’m sorry to hear that you’re dissatisfied with the performance of your MX-ST50B Sound Tower.
Please make sure that you have the latest firmware update. You can update your firmware by connecting a USB device with the firmware update stored on it to the USB1 or USB2 port on your Sound Tower. You can find the firmware file by going to Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. . Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
