Customer Ratings & Reviews
- Model:
- MX-ST50B/ZA
- SKU:
- 6505451
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the MX-ST50B Sound Tower's impressive sound quality and powerful bass, frequently praising its portability and ease of use. Many also enjoy the fun light show feature. However, some customers wish the volume was higher, especially when using the device unplugged.
This summary was generated by AI based on customer reviews.
NOT SO WIRELESS. Terrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product.second time purchasing the speaker. First purchase - speaker would not charge while plugged in. Second time purchased - Speaker didn’t hold a charge long. Lasted about 45 minutes before the volume drops due to not having a charge powerful enough for full volume strength. Once plugged in it will raise the volume to full strength. So that throws the whole “WIRELESS SPEAKER” out the window. Save your money and spend it on a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Eric,
I’m sorry to hear that you’re dissatisfied with the performance of your MX-ST50B Sound Tower.
Please make sure that you have the latest firmware update. You can update your firmware by connecting a USB device with the firmware update stored on it to the USB1 or USB2 port on your Sound Tower. You can find the firmware file by going to Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. . Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Charge issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great while it worked, died after using it once. Now it’s sitting with Samsung to make it right. Not sure why it wouldn’t charge, but a complete bummer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MichelleC,
We appreciate you giving us a chance to make things right. Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your Sound Tower please contact us if you have any comments, concerns or need assistance with adjusting any settings. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Long live music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I’ve made at Best Buy’s this by far is one item that I will keep and don’t have to worry about breaking down
I would recommend this to a friendBrand response from Samsung
Posted .Hello RonricoR,
Thank you for purchasing the new MX-ST50B Sound Tower where you can up your party with enhanced and punchy bass that’s sure to set the tone for fun times.
Additionally, you can connect two smart devices simultaneously and share the sound tower with ease. No more jumping back and forth, just deciding what’s next when you set up Bluetooth Multi-Connect.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Don’t waste your money!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a month old and it already stopped working! And I couldn’t even return or exchange it! Sent it off to the manufacturer to get it fixed because it cost too much!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PatD,
Thank you for purchasing the MX-ST50B Sound Tower. We appreciate you giving us a chance to make things right. Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights don’t work and the speaker sounds ripped I’m going to return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AngelC,
Thank you for your review of the Samsung MX-ST50B Sound Tower and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
- Pros mentioned:Sound quality
Samsung does it again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker sounds remarkable. Its close in sound the the JBL partybox 310 when plugged in, unplugged its not as robust but still sound incredible.
No, I would not recommend this to a friend
