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Customer reviews

Rating 4.5 out of 5 stars with 56 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 56 reviews
  • Pros mentioned:
    Long battery life

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for school and it has been outstanding. It has excellent battery life. I get about 4 to 6 hours in SAMSUNG battery mode and 8 hours on a full charge. (basic browsing and file creation). Overall I would say this is a great laptop/pc. It meets my needs just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Long battery life

    Rated 5 out of 5 stars

    Better than expected !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2in1 laptop truly has an all day battery. You can even charge it with a Samsung Note 9 cell phone charger!

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    okay laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is a little heavier than I expected, but working okay and small

    No, I would not recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Fantastic laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best laptop that I've owned! I don't ever want to go back to a laptop that is not touchscreen! The size, weight, and overall components and design work for school, work, and movies.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Very powerful Notebook

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted a simple and lightweight laptop for her to travel with. This Notebook definitely fits the bill. It's a pretty powerful notebook for the price. I would highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Light

    Rated 4 out of 5 stars

    Light and very fast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not pleased with my current laptop because it was very slow to boot up and slow through processing. Not my new one.. Because of my Ram @ 16 gig and other newer technology, it is lightning fast! Also very light. New USB C technology as well!

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this laptop. Very sleek design, lightweight, great functionality, and fast boot speed. Unfortunately, a coffee spill forced me to retire it.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    Pen sucks

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Laptop and I would've given it 5 stars but the pen sucks. As soon as I bought it, I had problems with the pen. It won't work! I called and they sent me a new one... and I have the same problem with the new one also. I've put new batteries in it and nothing. It's very aggravating as one of the reasons I bought this one was for the pen. I have very sensitive skin and I use the pen all the time.... but I cant! So I had to buy pens that have a rubber tip on it and use that. Samsung needs to better that pen.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So for the Samsung Notebook like the touch screen. I have nothing more to say but have to keep putting stuff in so it will be excepted.

    I would recommend this to a friend
  • Cons mentioned:
    Usb-c port

    Rated 5 out of 5 stars

    great laptop. small with plenty of power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I wanted. I didn't realize it had no USB ports, and I had to buy USB-C hub. But everything else is great.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Very lightweight!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how nice this laptop looks. It works very well, and it’s very lightweight! It’s perfect for school and easy to carry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super buy for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smaller tow-in-one is a superb computer. The keyboard has nice action and its performance is better than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 4 out of 5 stars

    Good laptop for development

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for development and light weight. Had it for 1 year and still can keep up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product: great performance, capacity and has all the functionality that you need. Recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Light laptop with solid performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was already looking at this as a possible replacement for my 4-year-old laptop. When it went on sale for $300 off it was a no-brainer. I'm very happy for the 16 GB of RAM, but I do wish it would have had a 1 TB SSD instead of the 512 GB SSD. Still, for the price, that's okay. I've only had this laptop for about a month, but I'm very happy with it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only complain is there is no storage for pen. it outperforms my expectations

    I would recommend this to a friend
  • Cons mentioned:
    Data loss, Freezing issue

    Rated 1 out of 5 stars

    DO NOT PURCHASE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ability to share apps from phone was good, but I would not buy this computer again and I definitely would not buy anything through Best Buy. The computer crashed 40 days in. I bought the warranty with Geek squad which doesnt really do anything but ship it to mfr. It freezes alot too. I went to open it and the screen was black with the words hit f4 to restart which did nothing. My dads funeral slideshow and information all gone! So far it's been 2 to 3 weeks I've been without my computer and the only update I can get says it's in transit. Samsung can't give me information because it came through best buy so all in all it's been a horrible experience

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung High Quality Laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung to my surprise makes an excellent laptop. This laptop has excellent finish.Fingerprints not as much of problem as black laptops. Display is sharp and clear. Performance has exceeded my expectations. I use Microsoft Office products daily on this unit. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 3 out of 5 stars

    Fragile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online, looks cool. Had for only 4 days & screen cracked. I take gentle care with my belongings so to have this break so easily was upsetting. It’s lightweight but fragile as an egg. I returned it. Didn’t get to use it long enough to rate performance.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So-so

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this laptop for almost 2 years and overall it is a good computer. Pros: Sleek look Good speed Nice keyboard Large memory 3 USB C ports Cons: Webcam is extremely low quality! It has issues with casting wirelessly to TVs. It doesn't work most of the time, I have to restart the computer and the TV to make it work which is ridiculous. Tried it with Samsung and Sony TVs. Lid does not close seamlessly, it is crooked a bit. For the price I expected none of these issues. I should've bit the bullet and went with a Macbook Pro. However if money is tight, this is a good alternative to a Macbook.

    I would recommend this to a friend