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Samsung - Plus 2-in-1 12.2" Touch-Screen Chromebook - Intel Celeron - 4GB Memory - 32GB eMMC Flash Memory - Stealth Silver-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 390 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Not all I had hoped it would be

    Posted
    vabb
    • My Best Buy® MemberMember

    This is my first Chromebook. I am very comfortable with any OS, mac, Windows, Linux. When I heard Chromebooks now had Linux support out of the box I decided to finally go ahead and buy one. I waited to write this review until I had used it for a couple of months so I could get a real feel for the user experience. I bought this particular model because of the size, screen resolution, and integrated stylus and the fact it seemed to get support for Linux earlier than most others. On all those fronts, the laptop is fantastic. It has great resolution. I can install and use Android apps or install Linux apps with ease. The performance is perfectly acceptable to me. So why not give it 5 stars, or at the very least, 4 stars. It really comes down to build quality and a couple of annoying little quirks that really take away from the greatness that this could be. The screen resolution is great. The display is nice and crisp.... but. There is distortion on the corners when you have a dark background like the bezel is too tight. You don't see it most of the time while you are using it, but any time there is a black background, you see it. This includes every time you open the launcher screen. It just makes the laptop feel low tier. Then there is the flex. As you carry it around, it just constantly makes noise from all the flex. It just isn't... tight. It creaks and pops and makes noise constantly. I have never had a laptop that made this much noise when you moved it around. The keyboard is solid, the trackpad is nice, but the constant creaking and popping just makes what should be a great experience feel... not so great. Even if it is sitting in your lap every time you place your palms on it or lift them off, it creaks and pops. Then, lastly is the wireless issue. You will be using the laptop and then, all of a sudden, the wifi will drop out. For a laptop that essentially requires wifi to work, this is problematic. When it happens, there will be no wifi devices visible, so the wifi is completely out. It isn't like it just lost connection to the network I was connected to. It seems to happen at random. No amount of toggling airplane mode or disabling and re-enabling the wifi will bring it back after this happens. You have to power the whole laptop down and power it back up again to get it back. This always works. Rebooting always brings it back, so it is definitely a software issue of some kind. This is totally unacceptable. It also seems to happen with bluetooth too, but not as often, or maybe I just don't use bluetooth as much. Hopefully this will get fixed in some future software update, but for this reason and this reason alone, I couldn't recommend this laptop to anyone. So in summary, ChromeOS is fine. Better than I was expecting actually. Being able to install Android and Linux apps out of the box is great. The display on this is so close to great but is ruined by the distortion in the corners when the screen is dark. The keyboard and trackpad are great, but they are ruined by the constant creaking and popping of the various plastic surfaces sliding across each other every time you shift or move. If I had paid a couple of hundred bucks for it, I could probably forgive those things, but as chromebooks go, this wasn't the cheapest out there so maybe I was expecting a little more out of it than I got. I bought this because I wanted to have a good first chromebook experience, and I wanted to try a chromebook myself before I recommended them to others. I really couldn't recommend it to anyone because of the wifi issue requiring a reboot. For me that seems to be against everything Chromebooks are supposed to be about.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    My viewpoint on Chromebooks have changed

    Posted
    Sanguine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I live in a Microsoft Office life. Budgets, Finances, Stocks, Excel...there is nothing that can compete against Microsoft Office. There still isn't. This Chromebook can't do Microsoft Office well either so don't expect to get it for that. However, this does manage everything else very well, more than I expected and that's why I'm giving it a 4 stars. I'm still going to use it for my eBay side job. PROS: -No sound (there are no fans) -Does not overheat -I could care less if I dropped this device. I got a great deal (better than Black Friday's Deal) -Keyboard is easy to adjust to; I have long fingers and did not find it cramped at all. -Although it's only an Intel Pentium processor, it's actually not bad after you get past the initial startup. But remember, it's still an Intel Pentium processor not an i3 or i5 or i7. -The stylus is great to have but I feel like there's some latency lag (seems to be the case with screens less than 120hz) and off center. However, still a positive having it and it's bearable so keeping it as a positive. -Battery charges up to full FAST -Battery life is pretty good, solid 8-10 hours surfing etc. and holds the charge. If you stream though you'll only get like 4 - 5 hours. -Screen resolution and sound is great CONS: -When I first got it, the touch screen had some registration issues. I noticed it got better since I updated the OS. There still are some registration issues but it's manageable. -The hinge is way too weak. Not sure if I got a defected one but whenever I lift up the chromebook, the screen falls down like flat about 1 inch or so. Not worth the hassle of sending for a warranty replacement or anything though. -Android app store integration is poor. The apps like Office still crash. I end up just using the chrome browser and logging in to use Microsoft Office. Still, I am not impressed. It won't replace a Windows PC for Office. OneNote frustrates me, sometimes it works very well and no complaints and sometimes it just crashes.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Highly disappointed

    Posted
    JVeach
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought two of these for my daughters for Christmas and was planning on buying the updated Pro version when it is relased in 2019. These units have exactly the features and build quality we wanted and fit our planned usage needs perfectly. Unfortunately that is where the "Good" about these units ends. When it comes to the functionality of the Chrome OS and the use of the Google Play store to provide compatible apps the whole experience took a giant "doggy diarrhea struck by the Roomba" turn for the worse. Literally NONE of the Android apps I use on my Samsung phones or tablets, nor any of the anti-Virus/safe kids applications I use to protect my kids from all the stuff kids have no business seeing or experiencing on the old www worked when transitioned to the Chrome OS. I literally spent 5 hours on the phone withe 3 separate, major internet security software providers and none could get their apps to function fully or as designed, despite every one of the 9 applications we tried ALL being available and presented as Chrome OS functional in the Google Play store on these ChromeBooks. The truly telling thing about this entire experience is that not even the Pros could make their own products work on this OS. However, on iOS (accross all Apple products), all Andriod OS 7.2 t0 8.1, and even on Windows 7, 8, & 10 each of the Internet Security suites worked exactly as designed AND most important for my needs sent alerts and notifications accross every OS and platform without issue. We got the same failure results though no matter which device we used that was running the Chrome OS. So, if you want to stick with only Google produced/developed apps for full compatibility then by all means this is some excellent hardware. But if you need additional applications above and beyond those originally installed, and especially if you want a security suite to support anti-virus/phishing/malware, kidsafe browsing/usage, VPN/Secure browsing, etc. Look at hardware running any OS but Chrome because most developers are supporting every OS BUT Chrome, despite the Chrome/Google Play store making it appear otherwise.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Typical Samsung: Almost Perfect

    Posted
    a777

    This second version of the Chromebook plus builds upon and refines the original design while adding new problems. What is similar to the first gen plus: great s pen stylus integration, usb c charging, micro sd slot for expansion. What is improved: the FHD screen, although lower resolution than the first gen, is bright, colorful and slightly wider 16:10 aspect ratio making it better suited for desktop mode but still comfy for tablet mode. In addition to USB C, samsung added a legacy USB A port (less dongles, more flexibility). The bad: Although this has a back facing camera, which is great and a very useful feature, the software implementation is so buggy and slow it makes the camera unuseable. The original plus weighed 2.2lbs and was perfect for desktop mode and tablet mode, handheld. Samsung jacked up the weight in this second gen plus to 3lbs, making it significantly less comfortable to hold in tablet mode and less competitive for travel to an ipad pro/similar tablet device. Performance is exceptional for a mid range chrome os device and the general build quality is above average and what you'd expect from a mid tier samsung device. I hope gen 3 lightens up this design or makes it detachable. You're almost there Samsung!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It's a good computer

    Posted
    Caitlin
    • My Best Buy® MemberMember

    I am not a tech nerd. A lot of reviews on here are not for people like me who don't really understand the lingo. I had the same computer since highschool (I'm now 25) and it finally died on me. It was a touchscreen so that's what I was use to. I decided for my kind of use I really only needed a chromebook and not a full on computer. I saw this one in stores and liked it better than the other chromebooks they had displayed. I've had this computer for about a month and a half and it does great. I mainly use it at night for youtube, news sites, pinterest etc. The battery life is great (I can keep mine unplugged for a few days at a time, granted I only use it at night in my bedroom), the touchscreen works great, the picture is awesome, web pages load quickly and I have no issues with the keyboard being "cramped" as others have mentioned. The ONLY complaint I would have is the brightness. The screen is very bright and doesn't get very dim for nighttime/before-bed use (but that's just my personal preference). This is a very small con for me and not a big deal. Overall for users like me this computer is awesome.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    No Palm Rejetion?

    Posted
    FulltimeMother
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This device is beautiful, it has beautiful resolution, it is super fast, the pen is cool however, it seems like there is no Palm Rejection. Using Google Keep in tablet mode was almost impossible as different apps continuously opened whenever my palm hit them. Using Squid was a little better. I decided not keep this device since I couldn't use the pen as intended. I must also mention that a couple of times while in tablet mode apps on the left side of the screen wouldn't open. I exchanged this for the Samsung Chromebook Pro which is a beautiful machine that I really loved using. Palm Rejection worked great. All of the specs were great. Just couldn't enable Adobe Flash or pair with certain bluetooth devices, which I didn't know wasn't possible before my purchase, so I had to take that back too. If those weren't issues for me I would have loved to have kept it. It was so beautiful, backlit keyboard had a nice green light, the resolution was the best I've seen 2400×1600 like the Google Pixelbook. * I do miss the Samsung Chromebook Pro.* Honestly, if I wasn't on a budget, I would have kept it but i need to buy a device that has more features.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Can´t mirror the screen through VGA cable:(

    Posted
    SorJuana
    • My Best Buy® Elite MemberElite Member

    I absolutely love this little gadget and hate to have to return it; but it lacks one very important feature:( I am a teacher and I bought this Chromebook in order to use it at work (instead of carrying a heavy Macbook). I tried several USB C to VGA adaptors and none worked with the Chromebook. I can mirror the screen from an iPad, a Macbook, a PC computer and even from my phone! The adaptors I use work flawlessly. But there is no way to project anything from this Chromebook! How is it possible? Is there any USB C to VGA adaptor, which is compatible with a chromebook? Schools use old equipment and God knows when they will switch to HDMI cables... On the bright side, everything else works well on this machine. The touch screen and the speakers could be better, but the keyboard is fantastic, all apps and the chrome browser work very fast for basic needs, and the screen is very vibrant. I like the stylus as well, when you are in a tablet mode and need to click on something, or make a screenshot. You get a lot for 400$ and if it weren´t for the VGA problem, I would never take it back. Samsung or Chrome people, please help! There should be a compatible adaptor out there... I would have given this product 5 stars if was I able to use this device in the classroom. Thanks!:)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Meh. It does the job

    Posted
    Luvlytrinity
    • My Best Buy® MemberMember

    Just my opinion... Brought my Samsung Chrome home today. Played with it for an hour. I loaded FB, Messenger, Hulu, Fios, and Netflix. It’s very slow to log into these apps but it’s expected due to the specs. I own 2 Macs (one is 1 terabyte Mac Book and the other an air). This laptop/tablet doesn’t compare to the more expensive laptops/tablets, especially video quality. I am use to crisp and clear video picture. Since my volunteer job relies on google docs, sheets, etc.. this does the job just fine. I wanted something Google dedicated to just volunteer work. And if you are just a web surfer looking for something inexpensive, this will do the job too! WiFi connection seems steady but only time will tell as this review has been written the same day that I bought it. I have seen other reviews complain about WiFi connection on more inexpensive chrome laptops, this doesn’t seem like an issue for the hour I had it on. I will update as time goes on but coming from expensive laptops to an inexpensive laptop/tablet - I wasn’t too impressed.. yet. ;)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor craftsmenship

    Posted
    ram20
    • My Best Buy® MemberMember

    I really liked how this chromebook functioned. I previously had a macbook which was great. When it was time for a new computer i was told that because i am basically just an internet surfer and use the computer just for entertainment and paying bills, I didn,t need a MacBook. I was told this Samsung Chromebook would function similarly and be half the price. While it did function similar for what i need the device for, it was poorly built. I had it for about 7 months when the hinges came unconnected. I tried to do my own repair by just trying to put the hinges back in place but i cracked the bottom left corner of the screen, which was no big deal. When i brought it back to Best Buy i was told that because the screen was cracked that the manufacture would claim that i contributed to the hinge problem. I made the mistake in trying to save a few bucks, never again. It is a much better value to spend 1000 dollars on a macbook than spend 500 on this piece of junk. In closing, i took this chromebook to two independent repair stores and they were amazed at how it feel apart. Needless to say, both places said to scrap it and buy something new. I would add a picture but i dont know how.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Touch Screen Issues

    Posted
    dpearson588

    The keyboard is much improved on this version of the Chromebook Plus and the screen still looks great despite the 'downgrade' it received. Overall this would have been a great if it weren't for some glaring touchscreen issues. From the first time using this device there were oddities in the touchscreen and only seemed to get worse. I would touch something and nothing would happen, would have to touch it multiple times for it register the click. Then in other cases a single click would translate as a click/hold (right click) and pop open that context menu. Sometimes it would even select an entry on the pop up menu. I decided to try this after having different touch screen issues on the chromebook pro (would click an inch above where i pressed). Too bad i haven't had luck with these samsung chromebooks, i really want a more premium chromebook without dropping 1k on a pixelbook.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Worked great for 7 months, then hinge broke

    Posted
    Annoyed
    • My Best Buy® Elite Plus MemberElite Plus Member

    Computer worked great. Then 7 months later I simply opened it, the left hinge broke, snapped out of the frame, cracked the screen, and won't hold its position anymore. When I called Samsung and told them what happened, they said because I "forced it open when the hinge was stuck" that I caused the damage to the screen and it's not covered by the warranty. I told them that I didn't force it open at all, I simply opened it, but they said that if JUST the hinge was stuck, it would be covered, but since the broken hinge and my "forcing" the hinge open cracked the screen, it's not covered. And it will take a couple hundred dollars to fix and 7-14 business days. Not worth it, going to order a Mac right now. Other reviews mention this same issue.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Features = Great Value

    Posted
    allieg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This chromebook is a little more expensive than I originally planned to spend. Ultimately, I decided to get this one because it had a slightly larger screen than some of the cheaper options. The stylus is a great addition, and works pretty well, though apps that really cater to stylus input are somewhat hard to come by. Running android apps on this are shotty. Sometimes they work great. Other times they want to lock up and it affects all of the other open apps. It performs really well, and is pretty responsive and zippy. The more I use it, the more I feel it was worth the extra money over the cheaper chromebooks. The screen is a good size, and the resolution is better than some of the alternatives. Overall, I think the extra cost is justified by all the extra features you get.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent 2 in 1 Chromebook for kids

    Posted
    Stephen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got 2 of these for my 3rd and 4th grade girls to replace Lenovo Thinkpads that turned out to be a bad buy. The Chrome OS has so many fewer issues than Windows. Also the same OS they use as school so they can login into their school accounts. Easy to set up with controlled access, fortunately Google just enabled access to the Play store for controlled accounts on Chromebook right before Christmas, so now able to download Android apps, which make this a good kids play computer/tablet as well as for school. If I was looking for a new cheap computer for myself this would be on my list. Not for power users, but for everyday tasks, surfing etc. it does the job well. Would never buy a cheap Windows laptop again, Chromebooks have come a long way and this one is good value.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked great until it crashed

    Posted
    BrianS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After setting up the chromebook for the first time it worked great for 3 days then crashed. The screen read that the OS was missing or damaged. Basically, the only way to fix it was to reload the OS. I did this then the following week it did the same thing. This happened 3 more times after this all within a span of less than a month. I ended up bringing the chromebook back and Best Buy had to send it out to have it repaired. I am hoping they replaced the motherboard and did not just re-load the OS because it will fail again. The big issue is that the "Hard Drive" is soldered directly to the motherboard. So if that went, you can't just easily replace it or upgrade it to a larger size on your own. I think this was just a fluke because I have had great success with almost all Samsung devices.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Enjoying V2 just as much as V1

    Posted
    aingealmum

    So, the updates/upgrades are not MASSIVE between V1 and V2 and I know that will deter many people from upgrading from V1, but IMO it's worth it. V2 seems much more "solid" to me, less likely to tip when I have it on my lap. I truly do not notice the change in screen resolution between V2 and V1, but I do notice that the screen does seem more responsive to touch or to the stylus with V2. I find the rear-facing camera being very helpful for taking pics while in tablet mode, SO much easier than trying to aim the front-facing camera, although the software for this is a bit "laggy" right now... it works, but you have to be patient. Overall, I am quite satisfied I made the decision to upgrade.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent computer like system.

    Posted
    Diana
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I went to Best Buy not really knowing if the chromebook would be the best decision for me. I explained my concerns to the employee (Kyle I believe), and helped me answer all my questions. At first, I was a little worried that the chromebook might not be "enough" for all my needs but it actually is. It has just the right amount of apps and programs to get me though my days. I use the internet mostly for my day to day needs. This is definetly not a computer, is more like a giant cellphone with a keypad. It is faster than a laptop of the same price. I totally recommend it to whoever needs a basic function of a laptop or whoever uses mostly just internet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Five Star! Samsung has hit out of the park.

    Posted
    Daniel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When i was looking for a Chromebook upgrade to my old HP 14, I initially was looking at the HPs and others. But i eventually settled on the Samsung unit. the screen is great for movies and just general web browsing. the speakers sound very good, but could be louder. the touchscreen is top notch and feels great. The tablet mode is great for browsing the web and using android apps. Also I use tent mode quite a bit to watch netflix. The keyboard is another big plus, Feels great for touch typing (writing this review on it now). Battery life is great for general browsing and word excel and such, but drains quickly with netflix or youtube.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Samsung Chromebook 2 in 1

    Posted
    Leftypost
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’m using this as a work laptop plus I’m streaming on it. It’s touch screen is really receptive, the pen that’s hidden is what sold me. Having the pen to draw when in tablet mode helps but isn’t needed b/c of the touchscreen. Everything about this chromebook has been amazing. I highly recommend it. Just know there’s not a lot of memory. Again I’m using to log spreadsheet numbers for my business so having google drive & sheets was a big selling point instead of paying an extra $80-100 on Microsoft office. It’s also compact & light which I love. Priced @350 instead of a $1000 MacBook Air didn’t hurt either.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for every day use!

    Posted
    katieree
    • My Best Buy® MemberMember

    First off let me say, I had a dell inspiron 2-in-1 before this chromebook. I had only had windows before and was new to Chrome OS. I have used Chrome as a browser before but that was the extent of my knowledge. I have my own business and work online every day. I am able to do heavy browsing and switching between apps without lag. It's also nice without the windows bloat wear bogging down my laptop. It is fast and very intuitive. It took me only a matter of minutes to figure out this laptop,which I love. This is perfect for anyone who needs simplistic every day use. I will update if anything new develops but for now, I'm ecstatic.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Without touchscreen...just a low end chromebook

    Posted
    Pilgrim65

    Initially I was excited by the improvements and quality build of this Chromebook plus. It has had a few minor issues, which can be expected, but the Chromebook Plus has some major problems that Samsung will not fix. At exactly a year from purchase, the touchscreen is completely unresponsive to finger touch. Although the stylus still works, many Android apps have limited functionality. Do your own research for "Samsung Chromebook Plus touchscreen problems" before you buy. It's a common problem with many users that Samsung will not address. I was only a few days beyond the warranty, so the service center told me it would be better to buy a new Chromebook because the repair cost would be approximately $379. Samsung will certainly be my last choice for any electronics from now on.

    No, I would not recommend this to a friend