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Customer reviews

Rating 4.4 out of 5 stars with 1144 reviews

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  • Battery Life

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,144 reviews
  • Rated 3 out of 5 stars

    Not a bad chromebook, but lacks power for the cost

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    Posted .
    Owned for 1 month when reviewed.

    I really did enjoy several aspects of the Samsung chromebook I purchased. Unfortunately in the end it just wasn't enough of a performer for my needs. Multitasking became difficult at times and there were little glitches with the screen in tablet mode versus desktop mode. I am not saying this is an issue with all of the laptops, just the one I purchased in particular. I thoroughly enjoyed the S-Pen and the ability to run Android Apps from the Playstore. Overall it was a good chromebook/laptop in general. I just opted for a more powerful model in the end due to my particular usage. I will say that while for the most part it was of a good build quality, there was a noticeable difference between the materials used for the top half of the laptop and a much lesser grade of material for the bottom portion/keyboard. Not sure if this is just a model difference, but I have used the other model and it does speak to a much better feeling of the overall quality when the material is all the same. Also the touch sensitivity when using the screen with your finger or even the S-pen was a notably unresponsive at times. It just seems to take a little more force/deliberate touch. All of these things are what led me to feel that while this is a good laptop with great features, it just wasnt worth the price point in my opinion.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok but terrible quality

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    Posted .
    Owned for 1 year when reviewed.

    It seems that I have the same issue as everyone else. I didn't realize it was such a problem so I hope I can spare someone from buying this. It seemed a really decent Chromebook at first. I was happy with it. Lightweight. 2 in 1. Had a pen, seemed great! Then at exactly 13 months, one month after warranty I opened by Chromebook just to use it and the hinge snapped and cracked the screen. After reading everyone else's reviews it's crazy that everyone is saying the same. That right after the warranty ended, it breaks, and I've never used foul play or dropped mine either. Really disappointed bc I paid a good penny for it. Not worth it for $500. So now it's not covered under warranty anymore and to replace the screen and hinge it'll be another $200+ ...so really not a fun situation to be in. I would spend your money on something more reliable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect and Excellent Product

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    Posted .
    Owned for 3 weeks when reviewed.

    We love our Chromebook. My son uses it to do homework and projects. This great product is so easy to use. We highly recommended this Chromebook to anyone that is looking for a laptop. Thanks very much for the great advice and recommendations Best Buy team,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung has never let me down!!

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    Posted .
    Owned for 3 weeks when reviewed.

    My Chromebook is fabulous. Honestly I am not a techie so I really didn’t know what to look for in a chromebook however what stood out was the look, the size of the screen and price. I am very pleased with this product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Chrome book hinge is broken

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    Posted .
    Owned for more than 2 years when reviewed.

    It was working well until this first week of November, the chrome book is hard to open. Tried to open it but the left hinge was broken. The left hinge went out of the left lower part of the chrome book screen. So recently we purchased a new one, I hope it won’t have the same problem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don't buy, fragile

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    Posted .
    Owned for 8 months when reviewed.

    I bought this for my 10 year old. It broke in about 6 months. Now it won't charge or turn on. The hinge broke. Checking online, this appears to be a common problem. The build quality is poor. It was a nice device while it worked, but way too expensive to break that easily. The pen was useful but a bit too small. Left side hinges broke and popped through bottom of the screen.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    One fatal flaw

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    Posted .
    Owned for 1.5 years when reviewed.

    I loved my Chromebook for a little over a year. Then one morning I open it and hear CRUNCH. Then see the hing burst out from the screen destroying it in the process. Absolutely no reason this should have happened. Contacted Samsung and they want to charge $362 to fix it. Seriously? I have read so many reviews of this happening to SO MANY MORE PEOPLE. Samsung is doing nothing about it. Just leave us all stranded with destroyed Chromebooks and taking zero liability to an obvious design flaw on their part. Do not purchase Samsung Chromebooks! look t other brands. Disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    POOR QUALITY!

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    Posted .
    Owned for 8 months when reviewed.

    I purchased the Samsung chromebook model number: XE521QAB in December of 2018. This past weekend I went to open the chromebook and the right side hinge popped right out of the screen. The chromebook is less than a year old, I called Samsung and spoke to a representative and he seemed to be in denial about the issue. After researching this problem online I found this problem to be a pretty common issue with this product. I am going to send the chromebook back to Samsung and I expect them to stand behind their product and make the necessary repairs to make things right. I'll keep everyone posted on the outcome.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor quality and hinge popped.

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    Posted .
    Owned for 9 months when reviewed.

    Got this Model: XE521QAB last december 2018 and there were always noises when the laptop opened. Today i opened it and it made a pop up noise and the hinge just came off. The screen is cracked now. Poor quality, i see others having the same issue with this model. Going to talk to Samsung and see that this is replaced. Will update what customer support says.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad chromebook

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    Posted .
    Owned for 1.5 years when reviewed.

    This chromebook is able to rotate, however almost two years with great care, this flimsy thing broke. Without warning, the hinges popped and somehow so did the screen. I do not recommend this item at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont bother purchasing

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    Posted .
    Owned for 1.5 years when reviewed.

    Bought this for my son to do his school work only and it already broke. Sound isn't great either Mind you he took well care of his laptop

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Grey buy for remote schooling

    Posted .

    We purchased this model based on availability for our seven year old to use for remote schooling during COVID-19 and it has worked well. It's a slightly more expensive model but the additional features (Ability to fold the screen over, touchscreen and stylus) have worked very well, allowing her to write on PDF worksheets with the stylus and submit them back to the teacher. It's also great for art and the touch screen works well for page turning with online books and slide presentations. If you are using it with Google Classroom I would consider using only the schools acccount on the chromebook as switching between multiple Google accounts on the machine is problematic. Using the school account should work well as long as you are using it only for schoolwork and not storing the family photos on the account. You will need one Chromebook per child, again because of the problems with switching between accounts. The machine is very fast and responsive with plenty of storage and can handle two way video with multiple users via Zoom or Hangouts Meet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My viewpoint on Chromebooks have changed

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    Posted .

    I live in a Microsoft Office life. Budgets, Finances, Stocks, Excel...there is nothing that can compete against Microsoft Office. There still isn't. This Chromebook can't do Microsoft Office well either so don't expect to get it for that. However, this does manage everything else very well, more than I expected and that's why I'm giving it a 4 stars. I'm still going to use it for my eBay side job. PROS: -No sound (there are no fans) -Does not overheat -I could care less if I dropped this device. I got a great deal (better than Black Friday's Deal) -Keyboard is easy to adjust to; I have long fingers and did not find it cramped at all. -Although it's only an Intel Pentium processor, it's actually not bad after you get past the initial startup. But remember, it's still an Intel Pentium processor not an i3 or i5 or i7. -The stylus is great to have but I feel like there's some latency lag (seems to be the case with screens less than 120hz) and off center. However, still a positive having it and it's bearable so keeping it as a positive. -Battery charges up to full FAST -Battery life is pretty good, solid 8-10 hours surfing etc. and holds the charge. If you stream though you'll only get like 4 - 5 hours. -Screen resolution and sound is great CONS: -When I first got it, the touch screen had some registration issues. I noticed it got better since I updated the OS. There still are some registration issues but it's manageable. -The hinge is way too weak. Not sure if I got a defected one but whenever I lift up the chromebook, the screen falls down like flat about 1 inch or so. Not worth the hassle of sending for a warranty replacement or anything though. -Android app store integration is poor. The apps like Office still crash. I end up just using the chrome browser and logging in to use Microsoft Office. Still, I am not impressed. It won't replace a Windows PC for Office. OneNote frustrates me, sometimes it works very well and no complaints and sometimes it just crashes.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worked great for 7 months, then hinge broke

    Posted .

    Computer worked great. Then 7 months later I simply opened it, the left hinge broke, snapped out of the frame, cracked the screen, and won't hold its position anymore. When I called Samsung and told them what happened, they said because I "forced it open when the hinge was stuck" that I caused the damage to the screen and it's not covered by the warranty. I told them that I didn't force it open at all, I simply opened it, but they said that if JUST the hinge was stuck, it would be covered, but since the broken hinge and my "forcing" the hinge open cracked the screen, it's not covered. And it will take a couple hundred dollars to fix and 7-14 business days. Not worth it, going to order a Mac right now. Other reviews mention this same issue.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic device

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    Posted .
    Owned for 3 weeks when reviewed.

    Last year, I picked up a Chromebook 3 to replace my Gen 4 ipad as my traveling device for working remotely. I very quickly found that the Chromebook was an amazing device for doing all the things I needed to do, plus. I quickly decided that I wanted the next model up and have been watching the prices on this one since. I have an office365 subscription so I'm frequently using word/excel/outlook on this machine (via the web versions). I also have Visual Studio Code installed in the Linux VM along with .Net Core and frequently use it to prototype and initiate projects. As I frequently hear about Macs, this just works. The OS get's out of the way and let's you accomplish what you need to get done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Features = Great Value

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    Posted .

    This chromebook is a little more expensive than I originally planned to spend. Ultimately, I decided to get this one because it had a slightly larger screen than some of the cheaper options. The stylus is a great addition, and works pretty well, though apps that really cater to stylus input are somewhat hard to come by. Running android apps on this are shotty. Sometimes they work great. Other times they want to lock up and it affects all of the other open apps. It performs really well, and is pretty responsive and zippy. The more I use it, the more I feel it was worth the extra money over the cheaper chromebooks. The screen is a good size, and the resolution is better than some of the alternatives. Overall, I think the extra cost is justified by all the extra features you get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Screen, Light-Weight and Affordable

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    Posted .
    Owned for less than 1 week when reviewed.

    PROS: - Fairly bright, colorful and glossy screen. Great viewing angles. - If you keep tabs to a minimum, should handle web surfing, video watching, email, documents, writing, etc. - Versatile, lightweight and small - not heavy. - Decent battery life. - Chrome OS is great for getting started quickly, unlike Windows. - Good keyboard and track pad. - I like inputting notes using the pen, especially for brainstorming. - Having access to Android apps gives you more options. - Affordable. NEGATIVES: - The laptop is a little bit fragile/creaky. Wants to bend. - If you get too many things running it can lag. - The display could be better - but this is still better than most. - Caps lock is a little slow to engage but this is a Chromebook thing. - Android apps are iffy in how they work. Sometimes I find it's best to just uninstall the android app and use web services within Chrome browser. You get less headaches. MY USAGE: I use this Chromebook to write outlines, screenplays and watch video, surf the web and some useless Twitter. I was seriously considering getting an iPad but the lack of a real hinged keyboard and track pad, always turns into a problem for me. In the past I've tried using an iPad to write screenplays and it always turned into a disaster. Having to touch the screen for cursor movement within a wall of text is not fun and slows down what can already be a torturous process. This screen is good enough that I won't miss the iPad's, and the keyboard with track pad means I can work/type when I really want to. But the flexible flip hinge means I can lay back and relax and watch more films than I should. - I recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Buy for a College Student

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    Posted .
    Owned for 1 month when reviewed.

    I purchased this because my other computer was 5.5 years old and was starting to go. I wanted to make sure that my computer would be able to make it through my last year and so far this computer is great! The battery level is the only thing that I don't love, it is just not as good as I thought but overall I can't complain, this is a great computer. My first Chromebook also!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    defective - do not buy - hinge issue

    Posted .

    This thing worked fine until it was 13 months old, then the hinge froze on it and the screen cracked, and Samsung isn't being helpful at all. A quick Google search shows that this is a fairly common issue with these chromebooks. Note: the device has never been dropped, abused, or damaged. This issue simply happened when opening the device. https://www.bestbuy.com/site/reviews/samsung-plus-2-in-1-12-2-touch-screen-chromebook-intel-celeron-4gb-memory-32gb-emmc-flash-memory-stealth-silver/6239914?feature=hinge&variant=null https://www.reddit.com/r/chromeos/comments/bwc83s/rash_of_samsung_plus_v2_hinge_failures/ Since this is a common issue, I believe Samsung should either recall the device or pay for the repair, since the issue is defect related, not related to user-damage.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Chromebook 2 in 1

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    Posted .

    I’m using this as a work laptop plus I’m streaming on it. It’s touch screen is really receptive, the pen that’s hidden is what sold me. Having the pen to draw when in tablet mode helps but isn’t needed b/c of the touchscreen. Everything about this chromebook has been amazing. I highly recommend it. Just know there’s not a lot of memory. Again I’m using to log spreadsheet numbers for my business so having google drive & sheets was a big selling point instead of paying an extra $80-100 on Microsoft office. It’s also compact & light which I love. Priced @350 instead of a $1000 MacBook Air didn’t hurt either.

    I would recommend this to a friend

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