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Customer Ratings & Reviews

Samsung - Plus 2-in-1 12.2" Touch-Screen Chromebook - Intel Celeron - 4GB Memory - 32GB eMMC Flash Memory - Stealth Silver-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 390 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-2 of 2 Reviews mentioning:
  • Rating: 2 out of 5 stars

    Worked great for 7 months, then hinge broke

    Posted
    Annoyed
    • My Best Buy® Elite Plus MemberElite Plus Member

    Computer worked great. Then 7 months later I simply opened it, the left hinge broke, snapped out of the frame, cracked the screen, and won't hold its position anymore. When I called Samsung and told them what happened, they said because I "forced it open when the hinge was stuck" that I caused the damage to the screen and it's not covered by the warranty. I told them that I didn't force it open at all, I simply opened it, but they said that if JUST the hinge was stuck, it would be covered, but since the broken hinge and my "forcing" the hinge open cracked the screen, it's not covered. And it will take a couple hundred dollars to fix and 7-14 business days. Not worth it, going to order a Mac right now. Other reviews mention this same issue.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    My viewpoint on Chromebooks have changed

    Posted
    Sanguine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I live in a Microsoft Office life. Budgets, Finances, Stocks, Excel...there'sn'thing that can compete against Microsoft Office. There still isn't. This Chromebook can't do Microsoft Office well either so don't expect to get it for that. However, this does manage everything else very well, more than I expected and that's why I'm giving it a 4 stars. I'm still going to use it for my eBay side job. PROS: -No sound (there are no fans) -Does not overheat -I could care less if I dropped this device. I got a great deal (better than Black Friday's Deal) -Keyboard is easy to adjust to; I have long fingers and did not find it cramped at all. -Although it's only an Intel Pentium processor, it's actually not bad after you get past the initial startup. But remember, it's still an Intel Pentium processor not an i3 or i5 or i7. -The stylus is great to have but I feel like there's some latency lag (seems to be the case with screens less than 120hz) and off center. However, still a positive having it and it's bearable so keeping it as a positive. -Battery charges up to full FAST -Battery life is pretty good, solid 8-10 hours surfing etc. and holds the charge. If you stream though you'll only get like 4 - 5 hours. -Screen resolution and sound is great CONS: -When I first got it, the touch screen had some registration issues. I noticed it got better since I updated the OS. There still are some registration issues but it's manageable. -The hinge is way too weak. Not sure if I got a defected one but whenever I lift up the chromebook, the screen falls down like flat about 1 inch or so. Not worth the hassle of sending for a warranty replacement or anything though. -Android app store integration is poor. The apps like Office still crash. I end up just using the chrome browser and logging in to use Microsoft Office. Still, I'm not impressed. It won't replace a Windows PC for Office. OneNote frustrates me, sometimes it works very well and no complaints and sometimes it just crashes.

    I would recommend this to a friend