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Customer Ratings & Reviews

Samsung - POWERbot R980020 App-Controlled Self-Charging Robot Vacuum - Airborne Copper-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 152 reviews

88%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-4 of 4 Reviews
  • Rating: 1 out of 5 stars

    Don't waste your money

    Posted
    VeryDISAPPOINTED
    • My Best Buy® Elite Plus Member

    Product failed after 5 months of usage. Samsung customer service is the worst possible. They don't know what to do. First they told me someone would pick it up at my house for repairs. After a week waiting I called them back and they told me they were wrong; I needed to mail the product for repair. Product was mailed and came back fixed. This time, worked for one month. It is broken again. I've just called them and they told again somebody would come to pick it up. I had to teach their customer service this is not their process (can you believe it?!). After checking they told me I should mail the product for repair. If I could, I would return it. I WILL NEVER BUY A NON-TV SAMSUNG PRODUCT AGAIN.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Junk

    Posted
    DRTone
    • Verified PurchaserVerified Purchase

    Broke one week after purchasing. One motor just quit working. Terribly disappointed. It vacuumed well but got stuck often. Typically did not return to the base station. I wanted to like the product but it never performed well enough. The remote control feature did work well.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Would Not Charge

    Posted
    DirtyDan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Would not charge from day one. Indicator light remains red on docking station and Powerbot will not charge, Unknown if this actually cleans or not.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Didn't charge out of the box

    Posted
    RichardnWV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Never charged out of the box...so I returned it and went with the iRobot

    No, I would not recommend this to a friend