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Customer Ratings & Reviews

Samsung - POWERbot R980020 App-Controlled Self-Charging Robot Vacuum - Airborne Copper-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 152 reviews

88%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-4 of 4 Reviews
  • Rating: 2 out of 5 stars

    Cleans great, gets stuck constantly

    Posted
    adobovSnedrA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I chose the Samsung as it had the strongest motor/vacuum as well as a larger debris bin. I was not disappointed on those ends. It does a great job getting the pet hair up and I now only have to empty the vacuum two - three times a week compared to everyday at the beginning. What is extremely disappointing is it's inability to navigate over my heater vents. and get onto my throw rugs from the hardwood floor. It will get onto a floor vent, then attempt to back up. as it backs up, it works it's way towards the wall and eventually the back of the vacuum will raise up onto the wall and get stuck, stopping the vacuum. When getting onto the throw rugs, it will attempt to get on several times before it does, if at all. Most of the time I will find it in the evening either stuck on a vent against a flat wall (not in a corner) or half on - half off of the rug. It would have also been nice if it would have come with one of the 'virtual walls' that will prevent it from going into an area when used. I could at least keep it from going up against the wall where the vent is.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Powerful but dumb

    Posted
    Kristina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I started out with a roomba and decided I wanted something with a bit better technology to be able to map out the room. I did a LOT of research and decided to trade it in for this Powerbot. At first I was fairly pleased with its mapping and how it was navigating through different rooms. After a few times of it getting stuck I simply shrugged it off as "not a big deal" since it was less work to move it back than it was to vacuum in the first place. Then it gradually became worse. I noticed that it would get stuck in a lot of the same places in the most peculiar way.. it would roll backwards until the wheels went a bit up the wall, causing it to tip upwards on the back end and stay stuck. That was the strangest thing. Then it would get stuck on smaller things like a corner wall that it was so easily navigating past before. Then it stopped finding its way home. I was pleased by the overall look and power of the vacuum as it cleaned very well. But my needs weren't met. This was advertised to be smart and to me it proved to be dumb. 2 stars for sleekness in appearance and for its power in picking up dirt; which it did very well.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too tall

    Posted
    Nursejan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Vacuum was too tall to go under many pieces of furniture, although would continually try and get stuck. I was too worried about it getting all scratched up doing this—especially for the cost. Returned and got a Roomba. Works much better!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not the Rosie I had hoped for.

    Posted
    Raymond
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I had high hopes for this little robot. Even named it Rosie for encouragement. Took it back after a week because she never made it back to the recharging station and only achieved a max runtime of 37 minutes.

    No, I would not recommend this to a friend