Main Content

Customer Ratings & Reviews

Samsung - POWERbot R980020 App-Controlled Self-Charging Robot Vacuum - Airborne Copper-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 152 reviews

88%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 35 Reviews
  • Rating: 4 out of 5 stars

    Worth it

    Posted
    Happy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought this because it was on a great sale for Mother's Day and I had $350 in rewards points. That made it more affordable. So far it has worked great! Our home has never been this clean. It does have to charge and finish up before its done, however we have a large home so this was expected given prior reviews read. Transitions smooth from hardwood to carpet. We run it in the middle of the night on an automatic programmed schedule and never hear it while we are sleeping. It does seem to get lost and stuck about 3/7 days of the week. Sometimes it just can't find the charging base, but I think this is because of the size of our home. Also it will get stuck sometimes under an end table or under chairs or bump into them when trying to get out. We have not had scuffs or damage to furniture or robot from this.It will not "dive bomb" off the stairs which is great. Easy to clean. Truly makes my life easier and serves its purpose. Given the time it saves me and the cleaning quality, I don't mind finding it stuck every now and then in the morning or helping it find home to charge. It leaves beautiful clean lines in the carpet so you can see no area was missed. Worth every penny! Cannot wait for another sale to buy it for other family members!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great vacume for a older person. Easy to operate.

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We have been impressed with the amount of dirt it collects. We love how it goes around instead of running into things.and we don't have to worry about it falling down steps. We have a couple of tables whith narrow legs which I think the cameras can't detect so the vacume will try to go over them and get struck. Easy to fix just set something larger in front of legs and it will go around. It is not really noisy but we have 't tried out setting it to automatically vacume on a schedule yet. We are watching it to make sure it doesn't get stuck on items. We also love how it automacally will adjust and go over our small rugs we have in places.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great robotic vac

    Posted
    Lori
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The Powerbot has many great features. It has great suction, the battery lasts about an hour and charging time is pretty quick. The collection cup is good size and doesn't need to emptied as often as others. If I had to give a couple cons regarding this product it would be that it does get stuck At times and has a hard time remembering its path. This doesn't happen often and since I have a bad back the vac is a perfect fit for my home and that's why I have 2. I would recommend this vac to family and friends.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Surprise

    Posted
    Erik
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I had a few concerns before the purchase on how intuitive the vacuum would be at things such as the layout of our first floor, multiple rugs, vents, chairs, etc. While not perfect we are very happy with how it handles these situations and others we hadn't even thought of. The cleaning power is impressive and we were very surprised it out-performed our aging Dyson. We have two labs and run it every few days and fills the canister every time (mostly with their dog hair). Only reason for the non-perfect rating is the fact that this one doesn't work with an app to have it clean a specific room like the new one and no upgrade path that I know of.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots of pluses; but some draw backs

    Posted
    Travelingman
    • My Best Buy® Member

    We purchased our powerbot last month. We have a lot of furniture in our house I like to say we have 3,000 sq ft. of furniture in a 2,000 sq ft. house the powerbot does a very good job of finding it's way around each piece of furniture. Sometimes it back tracks but overall doesn't do a bad job. The biggest thing is it has a hard time getting back to the charging station, about every time I have to manually guide it back. My cat loves it she follows it around and try's to ambush it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Helps me keep my things picked up

    Posted
    MrCoolDu4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This was on sale and I thought I'd give it a shot. It does a good job of mapping my room and getting everywhere that it can fit. An added bonus is that it helps me to keep my things picked up off the floor. It can be set up to run on a timer while your away but I am still in the habit of watching it work to make sure it gets everywhere. The reason I subtracted one star is that it seems to have a hard time docking itself. But overall I like it a lot and I am happy with the purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent When Design Flaw fixed

    Posted
    GLNC

    All powerbots have a design flaw preventing cleaning randomly over several weeks use, easily fixed by customers. When the side bumps furniture legs, or backing into walls, the side lifts under motor torque and triggers the sensor for wheel extension, shutting down (protects when picking up off the floor). Some cardboard and tape in the wheel well can keep the wheels proper, so the Powerbot can be used with confidence. Instructions at robotreviews.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great vacuüm over all

    Posted
    CSS1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This vacuum works great over all. We bought it because we have two dogs that shed a lot. It has been used daily on our hard wood floors, (have not tried it on carpet) and does a good job of picking up dirt and fur. Did have to put a pice of tape on the side where motor is to re direct the exhaust. It was blowing fur around. One draw back, it does not fit under furniture, so we do have to sweep out from under our end tables and couch still.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    happy user

    Posted
    powerbotfan69
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Features I like :1 . You can program it to run 2x per day. I have 2 toddlers so the house is a mess all the time. 2. The remote where you guide the vacuum where to go is a plus. The only thing I don't like about it is that it doesn't have the external side brush.. oh I almost forgot , did I mention that the motor has a 10 year warranty?

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    once again, Samsung delivers

    Posted
    Realdealjew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The technology just isn't quite there for any robot vacuum yet. Compared to Neato, Roomba and Dyson this is far superior. It cannot be docked against the grain of wood or it will act crazy and it randomly gets hung up silly things like a chair leg. Its powerful and fast, great navigation. this specific model does not have wifi and you can set it to clean every day or just once. overall i am satisfied with the purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great vacuum, but clumsy

    Posted
    Ctudoc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It is a great vacuum robot. I have two German Shepard and it does great job on cleaning my main floor. I have two problems. 1. It is just little to big and to clumsy, it is getting lost between chairs legs and stops. Maybe if it was an inch smaller it would work perfectly. 2. I have open floor plan and commonly it skips one of the rooms. And you definitely need help with corners and by the walls.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Lil Vacuum!

    Posted
    Deejoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Really like this Vac. It seems to learn the terrain as it goes and does a great job getting the floors clean. I had a Roomba before and the Samsung out powers that unit by far. The only con I have with the Samsung is that it's a bit taller and bulkier than the Roomba and it does not fit under my couch.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Huge time saver

    Posted
    whit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love this vacuum. It cleans extremely well. My only complaint is that it keeps getting stuck in the same spots under tables or on the sliding glass door track. Can't let it run when I'm not home because I have to get it unstuck. Otherwise, it saves so much time. I let it vacuum a room while I can get other things done.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice robot to help with vacuuming

    Posted
    MyRobot1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It is one of three. I also have the robot duster, a Dyson and 3 dust mops to keep dust and crumbs under control. My husbands loves gadgets so this is great for him. It does a good strong job of vacuuming the area rugs. I use the Dyson every 2 days to keep on top of things.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Better than moneual that's for sure!

    Posted
    Branbot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Prior customer service experience was lacking with moneual. This Samsung is much better. However we haven't had to deal with any customer service issues regarding it so far. It's not like this company is going to disregard customer complaints compared to moneual I'm assuming. It is Samsung after all.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots of great features

    Posted
    Krisspe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love the remote. It works very well. Quiet function is awesome. Love the spot function where you point the remote at a,spot on the floor and it cleans there. It is my most powerful robot ( over Neato and roomba). Easier to clean than roomba and smarter than roomba but not neato.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice for a uncluttered house

    Posted
    Tony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a great vacuum. The suction is fantastic but, it is a little wide. Has a little trouble around the dining room set. Other than that I would replace it with another when it goes to vacuum cleaner heaven

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Convenient vacuum

    Posted
    Kimmie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    If you're tired of vacuuming every day then buy this robot to do the work for you. It's quiet and maintenence free. It has enough power for normal usage. It's not as powerful as a Dyson though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love it!

    Posted
    Lragoobar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This Samsung robot vacuum is definitely I upgrade to my Botvac. I definitely navigate a lot easier and picks up a lot more dirt and pet hair. I especially love the feature to target vacuum from the remote.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Robot vacuum

    Posted
    Cindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Has some problems going over different surfaces and gets lost underneath the dining room table. But, it does vacuum well and is certainly a big time saver.

    I would recommend this to a friend