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Samsung - POWERbot Turbo App-Controlled Self-Charging Robot Vacuum - Obsidian Copper-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 185 reviews

74%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 185 Reviews
  • Rating: 4 out of 5 stars

    Powerful vacuum if you figure out how to charge it

    Posted
    Posseidonis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It really cleans where is able to reach. Meaning it won't clean corners or close to walls. It can't go back to its base and charge on its own. You have to take it to its base and I had to put weights on top of it to be able to charge it because the charging base is really not tall enough to reach the bottom of the vacuum where the charging port is! For what you pay it's really annoying so I returned it. Dies really fast. Also is so tall it can't go under the furniture. The roomba is better I got back to it because even not being as powerful, clean corners, goes under the furniture and charge on its own. I just run the roomba more often so the cleaning quality is the same without the waste of your time. WhTs the point of a robot that can't function on its own?

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    I have 2 siberian huskies

    Posted
    HuskyMomma
    • My Best Buy® MemberMember

    Where have you been! I have bought two vaccums, a shop vac & a swiffer to no avail have I been able to keep up with cleaning up dog hair on a often basis. After my husband and myself working 50 hrs a week it's the last thing we want to do on almost a daily basis is to sweep the hard wood floors every day. It really is a good machine. I clean the body /filter /brush like twice a month. The canister I empty every time I use it or twice a session if I haven't ran it in a couple of days. My house is hard wood floors. 2000 Sq foot home but I only use it upstairs 1000 Sq ft of home. I love it. It hurt to buy but I took a chance.

    I would recommend this to a friend

    • Brand response

      Samsung

      Welcome to the Samsung family, HuskyMomma! We are so glad to hear that this vacuum is exceeding your expectations and meeting the needs of all family members, both two and four-legged. ^Lo Samsung

  • Rating: 4 out of 5 stars

    Don't Forget the Best Buy Warranty

    Posted
    VMiller1468
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My wife and I had another Samsung Powerbot that was 18 months old that worked so well we got this one. The Samsung warranty is not that great, but the Best Buy warranty will be needed. Both vacuums work great (I have bought another one to replace the 1st one because I ran out of parts for the Frankenstein vacuum) and now need to get this one taken care of because of a battery issue that is out of Samsung warranty at 13 months old. I still believe this is the best working robot vacuum on the market and have both set to run every day due to the hair factory of a dog that I also have.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    iPhone Users Stay Away

    Posted
    tsujcole
    • My Best Buy® MemberMember

    I just purchased this device about 26 hours ago and will be returning this unit back to the store. One of the main reasons why I selected this unit was the Wifi and App enabled functionality that this unit claims. I spent nearly 5 hours trying to get the device connected to the in home wifi. The device itself connects perfectly but then there is a communication error between the mobile device (iPhone 7 Plus) and the smart home server. After researching most of the day, I found an ongoing thread on the Samsung website talking about the IOS and Smart Home App issues. These issues have been going on for months and little to no assistance has been provided by the moderators. I will be returning this device in the next day or so and purchasing a different brand.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not work with an iPhone

    Posted
    lufc12345
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Frustrated and annoyed with the time i have wasted trying to set the Smart Home app up with my iPhone. I bought this vacuum cleaner for two reasons, the first was it was powerful and the second because it work with the iPhone so i could control which rooms and when it would clean those rooms (setting a machine to come on the same time each does not work as it work trigger the alarm system). After a frustrating hour trying to get the iPhone and Powerbot to talk to each other it turns out that the PowerBot will only work with an Android phone. This is irrespective of the fact there is an App for the iPhone and complete instructions in the operations manual on how to set it up to an iPhone. This vacuum cleaner is clearly sold under false pretenses.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    DROP THE MIKE - GAME OVER !

    Posted
    Queenbee3026

    I'm in love with the powerbot turbo. It is one of my best purchases ever. I've tried other robots and none of them compare to the powerbot. It is built like a tank and it performs very well - it vacuums as good as most upright full-size vacuums. The battery life on the normal setting is a little more than hour, and it recharges in about 2 hours. There are many software options with this model. The dustbin is a good size and is in a convenient location on the unit. I love the wide cleaning path on this unit. In my opinion, this is the best robot on the market. All other manufacturers take note of the Samsung 9350 !!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Powerbot Brush VCA-RPB40 No Longer Available

    Posted
    CraigA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Three months old and the brush bearings seized. The brush VCA-RPB40 is no longer sold by anyone, including Samsung themselves so we now own a $1000 paperweight. Don't buy one of these if you can't find anywhere to buy the brush as you'll need it. We also have an iRobot Roomba 650 that cost $299.99 and it does just as good a job as the R9350 and is quieter (not to mention SPARE PARTS ARE READILY AVAILABLE FOR IT). If Samsung doesn't get their act together we'll get another Roomba and e-waste this one.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Efficient, thorough Easy to Use Robot

    Posted
    jb1020
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my first robotic vacuum but I did extensive comparisons of Neato, Roomba and Samsung. Samsung has the most power and cleans corners and all along the baseboards. There was a warning that it does not do well on black floors but it did great on several small solid black rugs with no problems. It has mapped my house which is a combination of mostly tile, one room of hardwood and 6-8 small rugs. It even as a silent mode that works quietly and you can even watch TV while it goes through the room.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Vacuum works well but smart home is a gimmick

    Posted
    Dane
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got the vacuum recently, the vacuum runs well though has a hard time returning home so far as I've used it. My biggest disappointment is the smart home functionality and the app. The smart home app keeps crashing and trying to create a floor plan never works. For a $1000 robot which main function is floor plan it needs to have an easier way to do it as the robot never completes it. Calling Samsung support is no help. Hope they do update their app or get this functionality running as otherwise it's just doing the job of a $500 robot.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I should have paid attention to the bad reviews

    Posted
    lancetb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I really wanted to like this vacuum, but I'm exchanging it for a Neato D7. One of the main reasons I bought it was for the mapping history report, that shows where it vacuumed, but Samsung removed this feature. Also, customer support is terrible. Called twice and not only did they barely speak English, they didn't even know what product I was calling about. You'd think their customer support would at least know the model no. of their top of the line robot vacuum, but the two people I talked to couldn't even find it in their system.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Samsung Powerbot R9350 issues resolved!

    Posted
    drlloyd76

    After changing my wifi password, my Samsung Powerbot R9350 would not connect. I tried resetting , uninstalling the app, contacting Samsung customer support...and nothing. Finally...I brought it back after about 3 months of frustration and got a iRobot Roomba 980. I should have done this a long time ago. It connected to my wifi in less than a minute, and updating the software was done simply through the app with no issues. If you are looking for a robot vacuum, save yourself the frustration and start off with the Roomba 980. You'll be glad you did.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy this piece of junk

    Posted
    Jamieh
    • My Best Buy® Elite MemberElite Member

    I got this vacuum on march this year. It got a problem after 6 month. It kept stop with out clogging or battery problems. So I sent to repair department for warranty it works fine. But after 2weeks it had another problem again. Machine cant find the docking station.And battery problem. So I send it back to repair But haven't got any notice from them they said it's not repairable and they are going to exchange with another one. But it's been two weeks. Still waiting for it I shouldn't buy this machine.Waist money and waist time.. I'm very disappointed

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi, Jamieh! We are always happy to help. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138768911. Thanks! ^Mae Samsung

  • Rating: 5 out of 5 stars

    Coached by my DW

    Posted
    wordsmith680
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am surprised how much I like this vac. A plus is it is ability to sweep under beds and some furniture. We have a cat and even though I thought we were vacuuming effectively, I just emptied a lot of cat shedding. Because vacuuming is scheduled the floors are clean most of the time. DW says the cleanest they have been in years. We have multi levels and the only improvement might be a handle to make the manual transport easier. It has helped DW pick up items that will impede the vac.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn’t work

    Posted
    BestBuyCustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the device on Christmas Eve for $1,000. I was wary of the cost, but I was told by the representative at the West LA store that this is the best product they carry. After one day of usage, the device would automatically shut down when it leaves its docking station. So far I have spent 3 hours on the phone with Samsung Customer Service, and the solution was that I should bring it in for repair. If the product falls apart after 1 day of usage (which equals to 30 minutes of vacuuming while it was recognizing the lay of the area), buyer beware.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth the money they want

    Posted
    Gonzalezjk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was excited after watching the informercial so I went ahead and bought it from my local BestBuy store. The Samsung app is a nightmare. It is not user friendly and I'm a big geek when it comes to technology. It took me a while to set the vacuum in the wifi network. The vacuum gets lost constantly when it runs out of battery. The battery life is not what the specifications tells you. It lasts maybe 40 min. This things get stuck everywhere it goes. I exchanged the first one and the 2nd one had the same issues. Save your money and avoid headaches and look for something else.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Performs 90% of expectations

    Posted
    AlexTRFC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Powerbot does what you expect an item of this design would do ...vacuums the floor well. PROS: The variable suction power is a plus; the downstairs ledge avoidance feature is terrific, and its careful approach to standing objects is impressive. CONS: its height prevents cleaning under cabinet overhangs, it often fails to get out from in between legs of chairs it was able to maneuver into, and the magnetic boundary tape doesn't stop it from going beyond the desired cleaning boundary. It's a good vacuum boat. Its capability requirements just need a bit of tweaking

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't work on wood floors and gets stuck

    Posted
    Kevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have new wood floors that have the texture built in. The high parts were getting the finish stripped from the raised parts of the boards. Also, it kept getting stuck on the floor air conditioning registers. It would keep moving forward and back and turning back and forth for several minutes and then either stop with an error or run out of battery. For the price it just didn't work very well and we returned it. Our older robot vacuum from the more popular company did just fine with the vents and didn't wear down the finish.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Excellent Vacuum, Not Great Robot.

    Posted
    ToToMcJoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For the vacuum side it's does outstanding work. Almost as good as our big upright. The problem is that it would seldom leave a room and if it did finally decide to venture out into the rest of the house it would constantly become stuck or never find it's way back home. Mind you, this is on a single level home that we are in the process of moving into. How does your robot vacuum constantly get stuck or lost in a virtually empty home? We returned it and moved on to a different brand.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Vacuum

    Posted
    Eileen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got this originally for a friend and then I was jealous so I got one for myself. I can't believe what this thing picks up. Took a few times to map my home correctly, but now working great. Love that I can start it from anywhere in the world. It does a great job and no constant bumping into stuff like the Roomba. The suction is great, and that was what I was looking for. Just get it!

    I would recommend this to a friend

    • Brand response

      Samsung

      This is fabulous to hear, Eileen. I'm so happy that you've found a vacuum that exceeds your expectations. Thank you for being a part of the Samsung family! ^Lo Samsung

  • Rating: 4 out of 5 stars

    Excellent When Design Flaw fixed

    Posted
    GLNC

    All powerbots have a design flaw preventing cleaning randomly over several weeks use, easily fixed by customers. When the side bumps furniture legs, or backing into walls, the side lifts under motor torque and triggers the sensor for wheel extension, shutting down (protects when picking up off the floor). Some cardboard and tape in the wheel well can keep the wheels proper, so the Powerbot can be used with confidence. Instructions at robotreviews.

    I would recommend this to a friend