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Samsung - POWERbot Turbo App-Controlled Self-Charging Robot Vacuum - Obsidian Copper-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 185 reviews

74%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 3, showing41-60 of 185 Reviews
  • Rating: 2 out of 5 stars

    Samsung Powerbot

    Posted
    Hrmnize
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The only problem with this product is that it can not be used on carpeting with a pile of more than 1/4 inch. Unfortunately NONE of the sales associates brought this up. In three visits to the store and talking to different sales associates everyone assured us that it was good on ALL surfaces. Gave it as a gift only to learn that longer pile could damage the carpet or the machine. Would of been nice to know before the purchase.

    I would recommend this to a friend

    • Brand response

      MsSamsung

      Hello Hrmnize, we understand your frustration with this vacuum. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung

  • Rating: 1 out of 5 stars

    Not worth the money

    Posted
    Audi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had this vacuum for less than a year and had to send it out for repair 3 times before I finally took it back to the store and got my money back. It also isn't low profile and wouldn't fit under my furniture like my Neato before did, a more expensive product does not mean it will be better. Returned for the newest Neato model and have been happy ever since.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Suction

    Posted
    houresp4
    • My Best Buy® MemberMember

    Have had my Powerbot 9350 for a year now. Most of the time it works great. Got stuck at certain places put obstacles there solved that problem. Does a great job on hardwood and carpet. Last time out got a CO 2 code and would turn in circle and stop. Still under warranty sending back to Samsung. All in all we love the job it does.

    I would recommend this to a friend

    • Brand response

      Samsung

      Thank you for taking the time out of your busy day to share your experience with us. We love hearing from our satisfied customers! ^Lo Samsung

  • Rating: 3 out of 5 stars

    Less than perfect

    Posted
    EM327
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Although the suction power is good, the types of flooring is limited. It does not function on carpeting with pile greater than 1 cm. The charging station requires at least 3 ft. of open space in front of it and the power cord is obtrusive. The battery takes 3 to 4 hours to recharge and does not last very long. After cleaning a small bedroom, it had to recharge for another 3 to 4 hours.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello there, I'd love to help here. Please keep in mind, that the Powerboat operates using an infrared sensor, it may stop on a black carpet. Also, If a long pile carpet or floor is slippery, it may take a long time for the robot to get out of the carpet. If you need additional support please feel free to contact us directly at 1-800-Samsung.
      ^Lizzette Samsung

  • Rating: 5 out of 5 stars

    Does the job

    Posted
    MrDerp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've owned a few robotic vacuums over the years and this one is my favorite so far. It is very powerful and, while it doesn't seem to navigate quite as mathmatically as the Neato, it still does a good job getting into corners and covering the entire room in general. If there is any negative, it's that the Wifi stuff could work better, and that it's too tall to get under a lot of furniture.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Always Needs to Charge Itself

    Posted
    gnmayol
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Vacuum has a lot of Power, but compared to my Neato which did not need to recharge up to 2 to 3 times to clean my 2 bedroom apartment. I use to go pick up my kids from school and the Neato would be done(about an hour.) This machine in the other hand has to charge for another 2 to 3 hours to finish it's task. It does have a lot of Power and the remote is extremely handy. the App is a web App, at least on my iPhone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best robot vacuum on the market!

    Posted
    Maddog1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I did my research prior to the purchase of the robot vacuum cleaner. Consumer Reports rated the Samsung number one by far. Consumer reports nailed it on the head this indeed is the best robot vacuum cleaner on the market. I recommend this product and the Best Buy insurance. You will be amazed how good this robot vacuum cleaner picks up dirt!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works good but not perfect

    Posted
    Nicko123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I expected this vacuum to get maybe 80% of the house. We have 3k sq. Ft down. Almost the entire house is wood floors and we have two short hair dogs and one cat. Normally we handvac 3-4 times a day in our kitchen area. Now we might touch it up 1 time per week. We do vacuum the carpet every other day at it doesn't always cover everything. Overall was pretty impressed and it's part of our daily routine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This Samsung Robot Vacuum ( #9350 ) Is Awesome!

    Posted
    Ugly

    It has superior suction, low noise levels; it’s great for kitty (3) hair and our carpet never looked as good. My wife has back problems and our Dyson animal upright does not want to move on the carpet as it has a sealed backing. This little robot works very well and cleans it’s little heart out. It is built solid and does an excellent job at cleaning. This Is The Robot Vacuum To Have! We Love It.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It's SAMSUNG

    Posted
    DroL09
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So I might be a little biased because I am loyal to the Samsung brand. However, I do not like spending a good amount of money on stuff that is not worth it. That said, this robotic vacuum is probably the best I have seen and used yet. I literally cannot complain too much, if any at all, other than about the price. But to be honest, as of now, I think this has been another great investment.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    It Died an Early Death

    Posted
    Coffey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    In less than 1 year it no longer works. Battery says full charge but the unit shuts off in 5 seconds and will not restart until recharged. Even when it did work it rarely found home and had to be carried back to the base unit to recharge. It might be OK for a small home with no furniture, but mostly useless for a normal furnished home.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This is not a good product

    Posted
    clarge
    • Verified PurchaserVerified Purchase

    The vacuum works well and its fast, but it constantly loses its position, never cleans completely, and rarely finds its way back to its charging station. It is quite tall so doesn't get underneath most furniture...barely fits under the bed. I find it easier to just pull the vacuum out and clean myself. I would not trust it to clean while I am away.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great @ cleaning, battery life is terrible

    Posted
    jw1058

    I would give it a 5 for cleaning, but a 1 for battery life and Samsung not servicing the unit after warranty expired. I was calling Samsung about 8 months after I bought it. It will vacuum for 5 minutes ang return to the charging station. We only use it once a week. The battery is $240. I have bought my last Samsung product.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi there! I can imagine how this might feel like, let me help you with this. Please make sure the emergency button located at the bottom is switched on and put the unit on the docking station, then let the vacuum charge until "FULL" displays on the screen, make sure to put the vacuum in an area where it can move easily and run your unit as usual. ^Rafael Samsung

  • Rating: 5 out of 5 stars

    Excellent product!

    Posted
    Smedell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had this vacuum over a year now and couldn't be happier with it. It always works and had kept my wood floors looking nice and clean without damaging them. The battery is still going strong without issues. It's only gotten stuck under my dinner table chairs twice. If you can afford the price I highly recommend buying one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome

    Posted
    Rmosser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was sceptical at first but after using it the first time absolutely love it I did not think anything could beat my rainbow vacuum cleaner so I did my own product test I used my rainbow first on my carpet then I used the Samsung I was amazed by how much more dirt and pet hair it picked up. This thing is amazing

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    What a time saver!

    Posted
    BigLou
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have 2 dogs, which requires daily vacuuming if I have the time. However with the Samsung Powerbot Vacuum daily vacuuming is possible, operating this vacuum does not consume any of my time. Further more the Samsung Powerboat Vacuum does an excellent job in picking up the dog hair and dust on carpet floors and hard surface floors.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Vacuum

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Awesome little vacuum, gave this the the wife for Christmas and she loves it, we turn it on when we leave for work and come home to a clean floor. Every once in a while it will get caught up on something but very rarely. Well worth the money and dusting is also rarely done now.

    I would recommend this to a friend

    • Brand response

      Samsung

      That's fantastic to hear, Nick. Thank you for choosing Samsung. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Expensive but effective robot vacuum

    Posted
    Gmny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This product is nice and reliable, but expensive. Continue to purchase Samsung products because they work well and this is no exception. Got it home, plotted out the rooms with the online app. It has since been a cleaning machine. Nice linear carpet lines that alternate with each cleaning. My wife and I now enjoy a little more free time together:)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    No Caveat for Black Floors

    Posted
    Fred
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My wife asked for a rover for Xmass. i went online and read that the best was the Samsung Powerbot. When we opened the box, the safety info said it would work on dark or black floors, a fact not stressed in any of the ads. We had to return the item since 75% or our flooring was black. Need to fix this and then I will reorder.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great So Far

    Posted
    CoSprg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have this and a Roomba 880 and believe the Samsung is better in almost every way. The Samsung is more powerful, goes in a grid instead of randomly, has a larger bin, and doesn't have as many pieces to clean. However, the Samsung is louder, larger so it can't get under some spots, and the battery doesn't seem to last as long.

    I would recommend this to a friend