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Customer Ratings & Reviews

Samsung - POWERbot Turbo App-Controlled Self-Charging Robot Vacuum - Obsidian Copper-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 185 reviews

74%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 21 Reviews mentioning:
home use
  • Rating: 5 out of 5 stars

    Best robot vacuum cleaner

    Posted
    Genebe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I could leave home and leave this robot vacuum cleaner on cleaning and the house would be spotless.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth the purchase

    Posted
    TCNiner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I definitely recommend this product to every home owner, period!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding cleaning

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We are so pleased with the cleaning and ability to navigate around the house.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Product

    Posted
    Patsy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have 2 hairy pets - this vacuum gets up all the hair! It is so nice to start it up, go for a walk, and coming home to clean floors and carpet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great vacuum

    Posted
    tonytons
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a great powerful vacuum and would recommend this to anyone that has a lot of carpet. It does a great job in picking up and keeping the house tidy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Vacuum

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Awesome little vacuum, gave this the the wife for Christmas and she loves it, we turn it on when we leave for work and come home to a clean floor. Every once in a while it will get caught up on something but very rarely. Well worth the money and dusting is also rarely done now.

    I would recommend this to a friend

    • Brand response

      Samsung

      That's fantastic to hear, Nick. Thank you for choosing Samsung. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Great Bot Vacuum

    Posted
    Eileen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like the 9350 as it can map your home, clean certain locations, and does it all in a very methodical way. I was wanting a vacuum that had good suction power and this one had the best. Picks up dirt and dust very well.

    I would recommend this to a friend

    • Brand response

      Samsung

      We are excited to hear that this Powerbot is the perfect fit for your household. Thank you for choosing Samsung. ^Lo Samsung

  • Rating: 4 out of 5 stars

    Wonderful suction!

    Posted
    nanci2121
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Wonderful suction, but, it loses it's way all of the time. It really doesn't care much for following the laser remote either and won't map out the house. Overall, does a great job cleaning though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A cool toy but an expensive one

    Posted
    SmartThingsguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It can learn your whole house rather easily, its suction power is sufficient, and its ability to dodge obstacles is impressive. If you're scared off by the $1100 price tag, I don't blame you. But if you're serious about automated vacuuming, go for it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    It Died an Early Death

    Posted
    Coffey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    In less than 1 year it no longer works. Battery says full charge but the unit shuts off in 5 seconds and will not restart until recharged. Even when it did work it rarely found home and had to be carried back to the base unit to recharge. It might be OK for a small home with no furniture, but mostly useless for a normal furnished home.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great idea needs work

    Posted
    Dmjs10
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The first unit you could hear outside of our home Best Buy exchanged it no issues the second unit that is only 2 weeks old is very quit but has broken the brush under the unit. Will be returning this unit as well. Will not be getting a third. Way over priced Poor quality.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth the retail price!

    Posted
    Nathometheatre01
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my second Samsung botvac. Big improvement with navigational system! This vacuum is amazing, as we live in a relatively small 2000sf one story home with lots of furniture to maneuver around and this botvac does it with ease. Excellent and durable vacuum! Highly recommend to all!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Vacuum

    Posted
    Mine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is an amazing house hold item ! Once you have this, you will wonder why I didn't get one sooner ! It is awesome ! Cleans as stated and easy to use ! Love it !

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect little vacuum, except for Samsung Home

    Posted
    pwa1970
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We love Rosie, she comes off her home 3 times a week and does a job we always?put off way more than we?should have. As long as we do a?good job of cleaning up before and making sure there are no traps waiting for her to fall into she works perfectly. The first?time she ran she trapped herself under our entertainment center?so badly that I really had to work to repair her bumper so the C05 error would go away. Since shes worked perfectly and we are amazed at the amount of dirt she collects in just a couple days. Really my only complaint is, for what you pay, Samsung should really?work on making Samsung Home a richer experience. ? Want to schedule your robot automatically to come out and sweep three times a week? Sorry I don't find that in?Samsung Home. Stuff like that seems like a no brainer. ? Still, would I buy our Rosie again? Heck yes. Now to find someone to do a good job mopping!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wife loves it. Saves her much time in vacumming

    Posted
    RoyJoy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Wife loves it. Picks up much dust and pet hair. Saves time in vacumming house. Runs ample time to complete all rooms. Does not like throw rugs and gets hung up.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Vacuum

    Posted
    Eileen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got this originally for a friend and then I was jealous so I got one for myself. I can't believe what this thing picks up. Took a few times to map my home correctly, but now working great. Love that I can start it from anywhere in the world. It does a great job and no constant bumping into stuff like the Roomba. The suction is great, and that was what I was looking for. Just get it!

    I would recommend this to a friend

    • Brand response

      Samsung

      This is fabulous to hear, Eileen. I'm so happy that you've found a vacuum that exceeds your expectations. Thank you for being a part of the Samsung family! ^Lo Samsung

  • Rating: 2 out of 5 stars

    Great until it needs to be rescued.....

    Posted
    Mike
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this vacuum with the anticipation of it cleaning the floors while myself or my wife is not home after owning and returning a Roomba 980. The ease of use and app associated with the Samsung by far is the better of the vacuums according to myself. The only problem that occurred was that I never got past the "Creating a new Floor plan" with the Samsung. This feature conveniently maps out the general floor plan of your home to be able to later select room by room for cleaning. The vacuum first stopped on a bathroom rug. The second occurrence was the device backing into a leg on my dining room table, which lifted the back of the vacuum making it think someone was picking it up. Both of these occurrences stopped the operation of the vacuum, as designed and it withheld zero memory of the progress mapping the floor plan and vacuuming so I had to start over multiple times with no success. As said with the Roomba, if your home does not have obstacles the vacuum can get wedged under or ride up against this would be a great buy.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great automated vacuum

    Posted
    rusyfikator
    • My Best Buy® MemberMember

    To give a perspective, I've been extensively using Samsung POWERbot R9350 Turbo Robot Vacuum for over 3 weeks. The biggest surprise was when I first vacuumed my house with a regular corded one, then used R9350 and wen I thought the floors were clean, I realized that POWERbot still picked up some dust in the bin. In comparison to R7040 this model has way more suction in the turbo mode and bigger dust bin. I love the mapping feature which detects the layout of my house and in the app it looks like a blue print, then you can select which rooms to clean and it just goes by itself. Another great feature is ability to use it with alexa, there is nothing better than lying on the bed and with a voice command tell your vacuum to turn on while you are watching a TV. The remote is well designed, has a build in laser pointer that guides the bot, in comparison to the one from R7040 which doesn't have this feature. Overall, it's a great daily vacuum. It detects obstacles and goes around them, but something is lost between chair legs. It detects sudden height changes like floors and avoids those areas.

    I would recommend this to a friend

    • Brand response

      Samsung

      That is wonderful rusyfikator! Thank you for letting us know how much you love your new Samsung POWERbot! I am thrilled to know you are enjoying all the great features it has. Thanks for being the best part of Samsung! ^Mae Samsung

  • Rating: 2 out of 5 stars

    Beautifully engineered, poor execution

    Posted
    GMan78
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really wanted to like Samsung's Premier powerbot Robot vacuum cleaner. And in every way I do, except for it doesn't work on throw rugs that have black in their pattern. Every time the powerbot would Traverse my throw rug which has a distinct pattern of black throughout it would surmise that the black was the edge of a Stairway and become catatonic. It would start doing some sort of a jig trying to find its way off of the throw rug. As a result it would not clean the whole room. The whole purpose of purchasing a robot vacuum is so that the house can be clean while you're away. But if every time it hits your throw rugs it gets in a locked condition then what's the use? I contacted Samsung and asked if there was a fix in the form of either a software update or some mechanical intervention, and they acknowledge the problem but offered no solution. Regretfully, this was returned to the store.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Technology not ready

    Posted
    TypicalPhoneUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am giving this vacuum 2 stars because it does have a great beater bar and good suction for actually picking up material. It would be nice however if it could sense that it is on a hard surface and shutoff the bar as this just kicks debris around. The control algorithm works great in a space with very little obstacles but it still does not take much of a tight space to trap the device. You will find yourself rearranging your stuff to keep it from getting trapped and it still will miss areas in rooms with just minimal furniture. In a small apartment or house this may be sufficient if you have minimal furniture and keep things off the floor. You will definitely still need another vacuum in almost all situations. If you want to teach it areas in a large open space you may have a better chance of getting it to work in a room with minimal furniture. Then with this particular model you can tell it to just clean that space. This ability is not available in most robot vacuums. But if you move any furniture very much you risk having an area miss because of the way it moves about in the room. For the $$ this device should be much better, that is the bottom line. The battery life and ability of the robot to see area in the room need to be much better to be successful. Maybe in another 2-5 years I will be back.

    No, I would not recommend this to a friend