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Customer Ratings & Reviews

Samsung - POWERbot Turbo App-Controlled Self-Charging Robot Vacuum - Obsidian Copper-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 185 reviews

74%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
price
  • Rating: 1 out of 5 stars

    bad battery, heavy, inefficient, loud, expensive

    Posted
    curious
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    bad battery, heavy, inefficient, loud and expensive, too expensive considering overall performance.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hey there! I'd like to help you increase the experience with your vacuum cleaner. For better performance results, switch off the emergency button for 60 seconds and then switch it back on, put the unit in the charge station until you see that it's fully charged. Then, relocate the unit where it can move easily, and make sure there isn't anything that may interrupt the operation such as glasses, toys, household, etc., after that, start the unit.
      If you don't see any changes, get in contact us via:
      Facebook Messenger:  http://m.me/samsungsupport
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      ^Rafael Samsung

  • Rating: 2 out of 5 stars

    Way overpriced

    Posted
    Cocopop
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    And way too fragile for the cost of the produce. Go for a Toomba

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth the money

    Posted
    Audi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had this vacuum for less than a year and had to send it out for repair 3 times before I finally took it back to the store and got my money back. It also isn't low profile and wouldn't fit under my furniture like my Neato before did, a more expensive product does not mean it will be better. Returned for the newest Neato model and have been happy ever since.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great idea needs work

    Posted
    Dmjs10
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The first unit you could hear outside of our home Best Buy exchanged it no issues the second unit that is only 2 weeks old is very quit but has broken the brush under the unit. Will be returning this unit as well. Will not be getting a third. Way over priced Poor quality.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Powerful robot vacuum

    Posted
    Fastboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very powerful, feature rich robo vac. A little pricey but found it on sale at Best Buy. Had an older Roomba but this thing is far superior. Great job on any floor surface.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DON'T Buy it

    Posted
    PBrockmann
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The vacuum is one of the most expensive in the market and lacks everything you need. Once a plan is drawn NO editing is possible. if it runs out of power while drawing floor plan it interrupts process. The service given by Samsung for this product is appalling.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't work on wood floors and gets stuck

    Posted
    Kevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have new wood floors that have the texture built in. The high parts were getting the finish stripped from the raised parts of the boards. Also, it kept getting stuck on the floor air conditioning registers. It would keep moving forward and back and turning back and forth for several minutes and then either stop with an error or run out of battery. For the price it just didn't work very well and we returned it. Our older robot vacuum from the more popular company did just fine with the vents and didn't wear down the finish.

    No, I would not recommend this to a friend