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Customer Ratings & Reviews

Samsung - POWERbot Turbo App-Controlled Self-Charging Robot Vacuum - Obsidian Copper-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 185 reviews

74%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-11 of 11 Reviews mentioning:
stuck
  • Rating: 5 out of 5 stars

    Great suction to high profile

    Posted
    Nicknew774
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This vacuum was indeed quite nice it was very powerful but the high profile design made it get stuck very easily and also could not go under furniture as I wanted

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't work on wood floors and gets stuck

    Posted
    Kevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have new wood floors that have the texture built in. The high parts were getting the finish stripped from the raised parts of the boards. Also, it kept getting stuck on the floor air conditioning registers. It would keep moving forward and back and turning back and forth for several minutes and then either stop with an error or run out of battery. For the price it just didn't work very well and we returned it. Our older robot vacuum from the more popular company did just fine with the vents and didn't wear down the finish.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Buy some other Smart vacuum.

    Posted
    FandA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let me say in general I love Samsung products, but this one is a flop. Goes offline, gets stuck, lost, alarms like a baby that lost it's bottle. Maybe firmware updates will help? Maybe iRobt will get bought by Samsung and that will help Samsung!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    It workes wonderful

    Posted
    Rayzer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    it works better then Roomba but cost more. Has more suction and cleans better along walls. It does get stuck under things (chairs tables) the sensors work like there suppose too. when it comes up to our dogs it back up and goes another direction they are use to it now.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome Powerbot.....so far...

    Posted
    Micheal
    • My Best Buy® Elite Plus MemberElite Plus Member

    I read all the reviews here and purchased the Samsung Powerbot with some skepticism due to some of the negative reviews. However, the one I purchased has been just awesome....but, time will tell just how durable the product is (I also purchased a BestBuy 4-year warranty just in case). I viewed several YouTube comparison videos of the Samsung Powerbot vs. the iRobot and the Neato; and. the Samsung Powerbot was the best at cleaning due to its incredible suction, although not as great at edge cleaning. My expectations of a robot vacuum are probably different than most. I just wanted a unit that would vacuum the high traffic areas (about 2,000 sq. ft.) where most dirt/pet hair normally accumulates, so that I only had to do one thorough cleaning per week. I did not want a robot that was capable of vacuuming under furniture since I had no desire to retrieve a stuck unit (I'll do periodic under furniture cleaning myself). The Samsung Powerbot far exceeded my expectations. This thing cleans in tight spaces between chars, end tables, etc. and I have yet to have this unit get stuck. At times it does get into a tight space where I think it may get stuck, but eventually after a minute or two, it figures its way out....just amazing. So far, the Powerbot has found it's way back to the charger each/every time. I'll give it 4-stars for now and if there are no issues in the next 6-months, I'll give it 5-stars.

    I would recommend this to a friend

    • Brand response

      Samsung

      Thanks Micheal! We couldn't be more thrilled to hear this. It's a great honor to be a part of your home! ^Mae Samsung

  • Rating: 5 out of 5 stars

    Best thing since sliced bread.

    Posted
    Gary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Does it job. Sometimes gets stuck, but learns and get better and getting through it all. Can visible see the difference after it. Bought one for home and then a 2nd one for the office. Great machine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent product!

    Posted
    Smedell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had this vacuum over a year now and couldn't be happier with it. It always works and had kept my wood floors looking nice and clean without damaging them. The battery is still going strong without issues. It's only gotten stuck under my dinner table chairs twice. If you can afford the price I highly recommend buying one.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Get something else

    Posted
    kampy

    I purchased this robot vacuum to replace another robot vacuum that was experiencing trouble functioning. From the beginning, I noticed the PowerBot was very bad at navigation and got stuck all over the place. It's been a regular occurrence to find it with a dead battery half way across our first floor after it got "lost" and couldn't find it's way back to the charging dock. With three cats in the house, we tend to have a lot of fur that needs to be cleaned. With our Neato, our rug in the family room was always clean till the unit malfunctioned. The PowerBot was so bad at picking up fur from the rug that I had to consistently go back with my upright vacuum to clean up after the robot. Today, the robot malfunctioned and just kept going in circles. I ended up leveraging the Geek Squad protection plan that I bought and returned the useless vacuum.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Powerful Sweeper, Spotty Navigation

    Posted
    RoboKing

    First off, this is not my first robotic sweeper. I currently use Neato. I bought the 9350 for the 40w vac power. Without hesitation, this is the most powerful robot sweeper I've ever used. Far superior to anything I've seen or used. It's probably close to my Dyson Animal in strength. Now the downside... The sweeper is getting stuck everywhere. Even after ample time to let it map. I've several contemporary rugs that have a large black square pattern. The Samsung sensed these black squares as a drop-off. In other words, the cliff sensors thought is was a stair. The sweeper bounced of the black squares and then got stuck. I removed the carpets, and it worked fine. Problem is, I need it to sweep those rugs! I waited for this sweeper for three months after reading a tech article. Painfully, I had to return the unit. It was of no use to me. My Neato's continue to work flawlessly. If I could take that vacuum power and combine it with the Neato navigation, there's a winner for sure. Three stars.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Software needs a lot of improvement

    Posted
    Rdubs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Powerbot has great suction and is quieter than the Roomba 980. However, it seems like Samsung put all their effort into the hardware and neglected the software. This bot misses areas and gets stuck on almost anything. It typically backs up onto something, stops, and gives an error message. It does not map while vacuuming like other bots. You have to send it out on a special mapping run, which fails if there is an error (and there is almost every time). The app gives errors (unable to connect) EVERYTIME I start it, and forces me to click through the features of the app like it's the first time I've used it. I've downloaded both versions of the app - Smart Home is the least buggy, but it's still terrible. This bot has so much potential but the poor software and buggy app ruin it. I suggest you buy a Roomba 980. Mine runs like a Swiss watch everyday and rarely has an issue (I've two large furry dogs).

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth the money they want

    Posted
    Gonzalezjk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was excited after watching the informercial so I went ahead and bought it from my local BestBuy store. The Samsung app is a nightmare. It is not user friendly and I'm a big geek when it comes to technology. It took me a while to set the vacuum in the wifi network. The vacuum gets lost constantly when it runs out of battery. The battery life is not what the specifications tells you. It lasts maybe 40 min. This things get stuck everywhere it goes. I exchanged the first one and the 2nd one had the same issues. Save your money and avoid headaches and look for something else.

    No, I would not recommend this to a friend