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Customer Ratings & Reviews

Your price for this item is $129.99

Customer reviews

Rating 3.5 out of 5 stars with 22 reviews

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Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.1 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

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64%would recommend to a friend

Customers are saying

Customers love the affordable price and good condition of the Pre-Owned Galaxy A21 32GB (Unlocked). They also appreciate the amazing camera quality. Overall, customers are very satisfied with their purchase and find it to be a great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 22 reviews
  • Rated 3 out of 5 stars

    Great except that att will not support this phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing was wrong with the phone except att will not let you get a 4g phone even to replace the exact same model Then on top of that best buy changed me a $45 dollar restocking fee.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi PhillipP, thank you for sharing your thoughts with us about your Samsung Galaxy A21. We are so happy to hear you are happy with the device overall. We would be more than happy to help you any time in the future if you have questions about any of your Samsung products. The Samsung Support Team is a great resource that can be reached any time through our website. We appreciate you being a Samsung customer. -Elizabeth Samsung

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great inexpensive phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality phone and inexpensive, takes nice picture charges quickly,battery last long time, good display good for watching movies, video playing games i bought for my son he likes it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good phone great camera quality something iPhones lag, but I couldn’t find a charger and it had little storage.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sim card window stuck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sim card bay for this phone is stuck. The return window has closed and I don't know how to seek redress. Best buy's service function on the website goes to a online chatbot that is ineffective. I don't intend to buy from Best buy ever again. This is why Amazon has the reputation and market cap it does relative to Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Too good for the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good phone, I bought two of them. One for myself and a friend. We have been using it for almost 6 months now without any issues. I’m buying another one for my mom as she broke her phone and decided write a review.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great phone. Love shopping at work. Their customer service is top notch. Very clean environment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my grandson and he loves this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung galaxy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Priced very well for product. Convenient size and description is matched with product.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was for a gift overseas and the phone works great and the camera is amazing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    never know

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought 2 and 1 came nice and the other came with a white screen

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Charles

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product...good quality and affordable price money can buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less affordable, like it and i will recommend families and friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, It works great and good condition, I like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsun

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good phone work perfect, cheap price, perfect condition

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound stopped working. Paid $110 haven’t had it a month.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This phone is trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone froze and started running slow. No matter if you factory reset it numerous times

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work very well, really slow system and small storage is taken up mostly by the main system apps

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No more second hand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have problems but trying to fix if not I will return the phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    3rd time finally received corret phone...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just to get a malfunctioning phone then to make things even worse "best" aka worst buy policy can't do anything other then refund the order...absolute worse product and customer service I've ever experienced...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    my phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone and features. works really well and does everything I need it to do.

    I would recommend this to a friend